Holiday Inn Express & Suites Fort Worth North - Northlake, an IHG Hotel — Hotel in Northlake

I made reservations for a 3-night stay at least a week in advance of our arrival by using your central reservation service. When we arrived at 3:30 pm on 1 May 2015, I was advised that our accessible room was not ready for occupancy because housekeeping was not finished cleaning it although your posted check-in time was anytime after 3:00 pm. I was told that it would be ready in 20 or 30 minutes. We waited in the lobby until 4:30 pm at which time I went back to the registration desk and asked about the status of the room. I was then advised by a new desk clerk that he was not aware we had been waiting on a room assignment and would take care of that oversight immediately. He looked up the details of my previous registration and assigned us a room. Upon reaching the assigned room (Room 312) and unloading our luggage, we discovered that the room was not an accessible room which I had requested on my reservation. We went back to the desk clerk and informed him of his error. He queried the data base and acknowledged that I had indeed requested an accessible room, but he was unable to rectify his error because "the only accessible room he had" had been given to a guest in a wheel chair the night before and he had no other accessible rooms to assign. Incredulously, I inquired of the desk clerk, "You have to be kidding me! You only have one accessible room?" Where upon the desk clerk assured me he was not kidding, but that he would make the situation better by only charging me 1/2 of the normal rate of the room he had assigned to us. Since your 4 floors of accommodations only had ONE (1) accessible room, there was nothing else for me to do but agree to the arrangement. However, upon receiving our 'express' bill, I noticed that I had been charged $109 per night instead of $54.50 per night. My wife and I used to opt for Holiday Inn Express because we could be assured of clean and modern accommodations, but this last experience has soured us on ever using your motels again. Although I am not wheelchair bound, I do need an accessible shower when I travel. If all we can ever expect is a first-come, first-served status for ONE accessible room per motel, we will never use Holiday Inn again. In addition, you might want to check Google reviews and your Facebook account to see what other people think of your accommodations and...

We've stayed at the Northlake Holiday Inn Express at least four other times in the past. Each experience was wonderful; however, our one day stay on Saturday, Feb. 29, 2020 was less than ideal. First the staff were not friendly and welcoming, the gentleman who checked us in stopped in the middle of the process and said let me see if a room is ready. At which point I say I am sorry I didn't realize we were earlier. I then checked my phone and realized it was 3:45pm. I said wait its after 300pm to which he barely acknowledge because he was texting the housekeeping staff. Then someone called him and advised the room was ready. He proceeded to check us in, he never said thank you for being a member. He gave us the keys and advised the time of breakfast and noted the location of the elevators. Checking out was not much different we walked up to the front desk, the lady was on the computer she looked up and then back at the computer, we stood a few seconds, then finally she said how can I help you; not good morning. We noted we were checking out and handed her the card with the room keys she asked what room (even though she had the card with key and room number on it). she asked if we wanted a printed receipt, to which I said can you just email it? She said no we don't have access to your email we can only see the @gmail or @hotmail. I said that's the first time anyone has ever mentioned this limitation I'm an IHG member. I gave her my email address and we left, she didn't say bye or have a nice day, nothing. I am really disappointed. I chose IHG and this particular site b/c of our previous positive...

Would give 0 stars if possible.

When we checked in, the lock to the room we got was broken. It was stuck open and wouldn’t close no matter what we tried. I went downstairs and we got assigned to a different room. When i go to hotels I check the beds for bedbugs and we were doing that and we found a bottle of lube under the side of the mattress and we accidentally touched it to see what it was. We went downstairs and the guy reassigned us back to the original room, saying that nothing was wrong with the lock so he doesn’t know what issues we had with it. But no matter what we tried. pushing on it, turning the knobs, anything like that, it wouldn’t budge.

After we were assigned back to our original room, the safety lock wouldn’t lock so I let the guy know about that too and I asked if there could be a discount because of all the trouble and especially because we found a disgusting lube bottle and he said he’d put a note in for the manager to see.

We go to check out the next morning and I ask about the discount and the lady at the desk said there was no note put in at all. She called the guy that helped me out and he said he went to the room and found absolutely nothing which is bullshit. They said since they don’t find anything, there’s nothing that can be done.

They said they would check again once the new person staying in that room checked out and they’d call me about it. I told them the exact location of the bottle, so if they say they find nothing again I will know 100% that they’re lying. Also finding that bottle at all means that they didn’t even clean properly so that’s great.

Do...