La Quinta Inn by Wyndham Milwaukee Airport / Oak Creek — Hotel in Oak Creek

This will be a long review. I have a lot to say.

LOCATION AND SAFTY: I arrived in Milwaukee on Saturday of Labor Day Weekend at about 10 p.m., picked up my rental car and found the hotel easily. It's a quick drive from the airport. So the location is good. I felt safe on the outskirts of Milwaukee so that wasn't an issue.

SERVICE: I got to my room and flipped on the lights by the door. Four lights above the sink and mirror popped on. One was flashing. I left it on for a bit and it kept flashing. No problem. I slipped off the shade and unscrewed it. "I'll take it to the lobby tomorrow and they can replace it," I thought.

I stepped into the bathroom and turned on the light. It popped, flashed and went out. Again I thought that I could just take care of it the next day.

The next day, I brought the flashing light bulb to the front desk and explained what it was doing.I also told the woman about the bathroom. She told me they would fix it.

I went about my business in the area, returning to my room after dark Sunday evening. I greeted the same receptionist as I walked by. I got to my room, flipped on the light. The bulb hadn't been replaced. I stepped into the bathroom and flipped on the light. It didn't work.

I went to the receptionist and asked her about it. She said, "it will be fixed tomorrow." She was quite surpised that I was upset as though not having a bathroom light was no big deal.I told her I thought it was disrpectful to the customer to not address an issue like this. How long turned and walked away. She started yelling at me.

I got up Monday morning, ran out for breakfast and had a lunch meeting. I stopped by the hotel before I went to my evening meeting. I stopped at the reception desk again. There was a different person taking care of the desk. She was quite kind and helpful. She told me that her dad works in maintenance and he would take care of it when he came to pick her up.

When I returned late that evening, the flashing light had been replaced. The bathroom light was not. I was leaving at 3:30 a.m. to an early flight so I just gave up.

AMENITIES: I didn't expect many amenities. There was no mini-fridge or microwave. I could live with that. Two channels on the TV worked. The WIFI is not secure. It worked fine but security is a concern. I looked for a vending machine and found one on the ground level. There was soda but no diet sodas. I tried to get a water. It didn't work. I tried a different water. It didn't work. I gave up.

HOUSEKEEPING: There's a sign over the sink that explains that if you don't want housekeeping, you should put the do not distrub sign on the outside of the door. I did not. I didn't have any housekeeping during my entire stay.

I certainly didn't let this ruin my trip. But I'm really disappointed and will never stay in another La Quinta Inn -- period -- end...

I was very disappointed. We asked to be move twice to finally get a room that was decent enough to stay in. The first room had mold growing in the AC unit. The sink was clogged in the second room (both rooms were on thr 3rd floor). Our final room was okay (on 2nd floor--smokey smell--yuk!). There were dust gathered on the door handle, at the base of the lamps, coffee maker and other surface so we just cleaned it. But the smell in the hallway was so bad, we had to go to the store to get an air freshener to spray in the hallway.

I would have given zero stars for the seevices but one worker there helped bring it up to 2 stars. The guy who checked us in (walks with a cane), told us that the reservation was canceled and there was noting he was going to do. Another lady had to help him just to find out that for some weird reason, it was canceled on their end but not ours (completely paid for already). She reinstated our reservations.

Onced we entered our final room, I noticed that the first 2 rooms had 3 pillows on each bed but the final room only had 2. I like sleeping with 2 pillows (helps me not to snore) so I asked the same guy for an extra pillow and was told they didn't have anymore pillows. Now the parking lot was nowhere close to being full so I assumed there were rooms not occupied...regardless, I was told there were no extra pillows.

I slept the 1st night with only one pillow (using my clothes under it). I asked again for an extra pillow. He "checked" (walking back into the office) and told me there were no extra pillows but he'll "check" again. I got up to the room and decided to wait. A few hours later, after 10, I called the front desk, the same guy picked up. He said the same thing, I asked why was it that the other 2 rooms had 3 pillows on each bed and this room only had 2? He sounded surprised. I also asked if he would be able to check other rooms that weren't occupied and get me one from there. He hesitated then said he'll check as they do not have any extra. He finally brought me 2 extra pillows (I only needed 1). His reasoning was that he didn't think there was any clean pillows left.

The 2 stars was given because Brandon helped me get my mug after I already turned in my keys. He opened the door and stayed in the hallway while I ran in to grab it. Had a nice conversation with him. Very respectful and a good worker (I saw him that same morning working and cleaning). He tells me he's only been there a year but is working hard. Thanks Brandon for making my final moment...

Update: I was informed that the manager has refused to refund my money. They are clinging to the nonrefundable policy. That doesn't apply when there's a failure to provide the goods and services you sold. So I have to escalate this. Such a waste of time. Broken elevator, cockroaches, room mix-up, bad smells, people shouting profanity. That's it in 10 words. If you need more details, read on. I booked a King Suite. Check in took longer due to computer problems, photocopies made of my DL/credit card (why?) and general confusion. Only when I received the key to my 3rd floor room was I informed that the elevator is broken. I explained I'm disabled. All suites are on the 3rd floor. When I asked if the Accessible rooms (fyi, no suites) are all on the 1st floor, I got a blank stare. No Mgr available to adjust the rate from suite to standard room. Things got worse from there. The 2nd room was already occupied. Eventually I was given a 3rd room. To the clerk's credit, she brought out the new key so I didn't need to walk back again. As I left my car, some long-term residents AND the desk clerk were shouting profanity in the parking lot. I'm not, but many people are offended by swearing. It's also unprofessional. The hallway smelled bad (cigarettes and worse). I had to shove hard to open the door to my room. I only got 2 steps in when I saw a cockroach. 3rd strike. I told the desk clerk about the roach and that I would NOT stay. I asked for the manager's business card to call about a refund, no cards. She finally wrote it down. I just wanted to go. I didn't make a scene, but the people waiting to check in behind me asked which room had the roach. I wish them better luck, but I'll never stay there, no matter the price. There's a reason their rates are lower than the average La Quinta. This isn't good for the Wyndham brand. I hope a health and safety inspection is done soon. I'm waiting to find out if they will refuse to refund my money. I'll update this review when I know. Yes, things break and mistakes happen, but this is poor management and low standards. There are several nicer hotels within 2 blocks. Trust me, you'll be happier at...