Courtyard by Marriott Jacksonville Orange Park — Hotel in Orange Park

As a FEMA employee hotel rooms are tax exempt. When our hotel payment is made with my GSA credit card any additional charges above the room rate is an employees responsibility to pay. I have to voucher my expenses every 14 days to prevent any balance from becoming over 30 days. Any balance over 30 days is a terminable offense. Per the manager, this hotel charges taxes until checkout and then credits the taxes back. This means that I have to check out at a minimum every 14 days, then reserve and check back in. The manager said she would do this for me this time but made me aware that it would become a hindrance going forward. I have NEVER had this tax issue at any other hotel I have ever stayed.

When I checked in I advised the front desk that the buttons on the alarm clock were broken and that the mini fridge freezer was so frozen over that I could barely fit a water bottle into it. I later realized that the temperature had to be set to the coldest setting to prevent my milk from spoiling. I requested replacements for both. I was told that maintenance said that the refrigerator was working fine and would not be replaced. The lady at the front desk was told by maintenance to physically verify that the alarm clock was broken. Really?!?

This hotel is in FLORIDA! Every afternoon when I would return to my room the temperature was between 76 & 78 degrees and humid. My room faces south west and gets full sun the entire afternoon. Since the AC is motion censored I have to stay in the room for at least 3 hours for it to cool down enough to sleep at night. That means not going to the pool to enjoy the amenities, it means sitting in a hot hotel room so it will be cool enough to sleep. I reported the AC to the front desk and was told that all the rooms have the same sensor settings and it is set by the owners.

As a government employee in travel status for 350 days per year, my hotel room is my 'home' while I am there. I have never had this much push back from a hotel EVER. The 2 front desk ladies (other than the manager) were delightful and attempted to resolve any issue that I brought to them.

Will I stay at another Marriott hotel? For now yes, I am moving to a Fairfield Inn across the street in 5 days. I have been told that there will not be taxes billed to my room from the start. I have also been told that their rooms have AC sensors also but if I need it to be adjusted it won't be a problem. Given that, I feel that I can safely assume that any other issues will be quickly resolved.

Will I stay at Courtyard by Marriott at 610 Wells Rd. Orange Park, FL 32073 again? Absolutely not. Will I recommend this Courtyard to someone? Absolutely not. I have never received this much push back about maintenance issues from any other hotel I have EVER stayed at. As a rewards customer and a constant resident of hotels, this Courtyard made me reconsider my loyalty to the...

As a FEMA employee hotel rooms are tax exempt. When our hotel payment is made with my GSA credit card any additional charges above the room rate is an employees responsibility to pay. I have to voucher my expenses every 14 days to prevent any balance from becoming over 30 days. Any balance over 30 days is a terminable offense. Per the manager, this hotel charges taxes until checkout and then credits the taxes back. This means that I have to check out at a minimum every 14 days, then reserve and check back in. The manager said she would do this for me this time but made me aware that it would become a hindrance going forward. I have NEVER had this tax issue at any other hotel I have ever stayed.

When I checked in I advised the front desk that the buttons on the alarm clock were broken and that the mini fridge freezer was so frozen over that I could barely fit a water bottle into it. I later realized that the temperature had to be set to the coldest setting to prevent my milk from spoiling. I requested replacements for both. I was told that maintenance said that the refrigerator was working fine and would not be replaced. The lady at the front desk was told by maintenance to physically verify that the alarm clock was broken. Really?!?

This hotel is in FLORIDA! Every afternoon when I would return to my room the temperature was between 76 & 78 degrees and humid. My room faces south west and gets full sun the entire afternoon. Since the AC is motion censored I have to stay in the room for at least 3 hours for it to cool down enough to sleep at night. That means not going to the pool to enjoy the amenities, it means sitting in a hot hotel room so it will be cool enough to sleep. I reported the AC to the front desk and was told that all the rooms have the same sensor settings and it is set by the owners.

As a government employee in travel status for 350 days per year, my hotel room is my 'home' while I am there. I have never had this much push back from a hotel EVER. The 2 front desk ladies (other than the manager) were delightful and attempted to resolve any issue that I brought to them.

Will I stay at another Marriott hotel? For now yes, I am moving to a Fairfield Inn across the street in 5 days. I have been told that there will not be taxes billed to my room from the start. I have also been told that their rooms have AC sensors also but if I need it to be adjusted it won't...

Hotel is easy to find, located to decent restaurants and shops.

Front desk employees are super nice and professional

Room is spacious and appears very clean . Reserved king bed room with sofa bed and was given 2 queens instead. Did not complain due to it being a work trip and I was not footing the bill. Was kind of annoyed I got the wrong room when the room next to me was having a hotel party. Over 30 people, super loud. I kindly asked them to take it down a few notches, they did not. Shockingly it was old people, not young. I called the front desk and they kindly asked them to be quiet. About an hour later they were back being loud again. Very annoying being woke up at midnight.

The bathroom, spacious and appears clean on site. Loved how spacious the bath was and the ledge installed for ADA. Hotel provides nice smelling shampoo, conditioner and body wash for use. Shower pressure is decent, water temp varies. First night I took about a 25 min shower. At one point I felt water drip from above. There is no exhaust fan, condensation was building and water was literally dripping from the floor. This not only is a breeding ground for mold, but made surfaces super slippery in the whole bathroom. 3 hours later the ceiling was clearly still soaked. The following day you could see the evidence of water and stains on the ceiling. Later that night I took a 5 minute shower, the water was already forming on the ceiling. The vent over the toilet… full of dust, stuck caked on dust that hasn’t been cleaned in god knows how long. No good.

Internet is decent for free internet, service for AT&T is spotty depending on where you are in the hotel.

Conference room: spacious, nicely set up and temp appeared just right. I do feel for the money our organization spent they could have provided more than just water in the conference room, maybe some mints or something. That’s just my opinion though.

Over all not a terrible place, but they say it is newly renovated and it appears they skipped some things in...