Bide-A-Wee Inn & Cottages — Hotel in Pacific Grove

Pros: -The location is beautiful, only about a 5 min drive to the coast. -the rooms are clean and spacious -very dog friendly, even has a small dog park. -complimentary cereal, coffee, and oats in the office. -very quiet (outside) you can even hear the ocean. -cute little fire pit Cons: -The dog park has foxtails, overgrown grass, and dirt mounds. Upkeep is not great. -the walls are paper thin, and you can hear absolutely everything in the room next door. the fireplace was left on when we arrived and there were no instructions on how to turn it off. -light bulbs were out in the bathroom. -The bathroom has a large window facing the parking lot, feeling a bit like a lack of privacy -1 handicapped parking spot which they do not enforce and allow whomever to park there. -The staff is extremely unprofessional and can't handle challenges properly.

My mother is handicapped and does have a handicap placard to be able to park in designated handicap spots. Upon arrival at 8:00 p.m., the parking spots were taken in front of our apartment. Including the handicap stall which was taken by a car with no handicap placard. When I called the front desk in the morning I spoke to a gentleman, to just notify them that they had someone parking illegally in the handicap spot. To which he replied it's a little dicey, which was one of the most ridiculous and unprofessional answers I've ever had about the issue at hand. She proceeded to tell me that if there are no parking spots available people can park wherever they want. Regardless of whether handicapped or not. To which I replied this is not just a reserved spot this is a spot that has to be open by law to handicapped people. To which you reply again while it's a little dicey that evening the same car parked in the handicap stall not leaving a spot open for my mother. So I decided to go to the front desk in person and notify the same gentleman I spoke to that morning. I don't think I've ever witnessed somebody so unqualified and untrained to handle any type of situation. This gentleman told me to my face again that it was a little dicey. And let me know that he was not going to request for these people to move. Upon trying to speak to him he continuously kept answering the phone without acknowledging me standing in front of him. When he would answer the phone he became more agitated and started to become rude to the people on the other end. I decided to walk out and while I was in my vehicle getting ready to leave for the day, a woman came up to me with a handheld house phone and simply said here it's the manager. In a very rude and condescending way. I spoke to the manager and he proceeded to tell me that the property is private and that the handicap is not enforced. To which again I replied letting them know that by law it has to be occupied by a handicap placard, or valid proof of handicap. Then he notified me that each room should have a designated parking spot and the person parked in the handicap is in a handicap room. I notified them that if that's the case then they should have a handicap placard up on their car. Because if any type of enforcement came they would be fine. When we arrived back in the evening around 9:00 p.m. we noticed a notice in the handicapped stall stating reserved for the room that we were occupying. The resolution to the situation was handled so poorly that we will not be returning to this location, unfortunately. And due to the negligence and unprofessionalism of the team and the manager, this is only going to be getting two stars. It would have gotten one star if it wasn't for us enjoying the environment and how convenient it was...

On May 16, 2017 I spoke to a nice gentleman when booking a room (for July 6 to 8) with two queen beds for my family of four. Less than an hour later he called and apologized, stating that he was mistaken and only a room with a king bed was available and that he could provide a complimentary roll-a-away to accommodate my family. He stated that the room was large enough to comfortably fit all of us. It was slightly more in price but I agreed to it anyways. On June 29 I decided to send an email to confirm my booking and the roll-a-away as our trip was a week away. An email was sent to me at 8:50PM that night from the manager. This was the email: "We do offer roll-a-ways but we charge $25/night plus TAX for them.I am not sure who you spoke to that told you that we offer complimentary roll-a-ways. Thank you. Manager." There was no greeting in the email such as "Dear Mrs" or "Attention so and so". Also, the so-called manager doesn't even put his name down. Then I get a call at 9:26PM from this manager. He never stated his name. He went right into stating that the roll-a-aways are not complimentary and also stating that my room could not accommodate four people and only 3 so could not stay in that room. He said the person who I booked with initially no longer worked at the place and not only that all staff is new as the hotel is now under new ownership. He said he was the new manager. At this point I was very confused and upset as my trip was a week away and I had no time to book anything. I asked him what my options were. He said he had the room with two queen beds (which I initially wanted but was not available), but it would cost extra. At this point, close to 10PM, I felt I had no choice but to pay extra for that other room since he kept emphasizing to me that there was no way our family of four could fit into a room with a king bed and a roll-a-away. BTW, we have 2 young children and we have fit into a room with a king bed and roll-a-away at other hotels. I asked him what if I had not sent an email to confirm my booking ahead of time. What would have happened if I arrived that day on July 6 to check in? He stated that he would tell us we couldn't have our room because it fit only three and we have four in our family. We would have to pay more for a bigger room or find another hotel. He was going to put us in that situation on the day we arrived!! That is terrible service, and not to mention a mean spirited person! This new ownership/management is off to a bad start if this is the manner in which they handle customer interactions. When they took over after my initial booking they must have raised their rates as well because they quoted price for the 2 bedroom was lower than the price he quoted me at 9:26PM. Or maybe he knew I had no option but to go with that room since my trip was a week away and purposely charged me a much higher rate. I lost sleep that night stressing over my trip and the next morning immediately went to work trying to find a place that could fit my family. Luckily I spoke to a really nice lady at Deer Haven Inn and she fit us in. After booking at the new hotel I called the manager at Bide-A-Wee to cancel my reservation and express my feelings. Again, he didn't offer his name nor offer any type of apology to the situation. My advice to you Mr. Manager: if this is the career path bestowed onto you then you need to learn to be more personable, kind, empathetic, and understanding. And for Heaven's...

My boyfriend and I booked a “Queen Cottage” and received room 108. It’s was TERRIBLE. It’s was tiny and had ants everywhere. We booked it thinking it was a cottage. It was NOT. We had people above us and could hear everything they were doing. The bathroom was so small both my boyfriend and I had to take turns getting ready. The bathroom door hit the toilet. Our stand in shower didn’t have a bathtub, which is fine but I couldn’t even stretch my arms out all the way. The curtain kept sticking to me. There was no ventilation in the whole room but not even the bathroom. While showering I had to keep sticking my head out of the curtain to breath. They advertise (even on their brochures) that they have vaulted ceilings. I’m 5’5 and could touch the ceiling. There is no countertop space anywhere in the room besides the so called kitchenette. In the pictures the kitchenette shows a stove top and oven. We stayed a couple days and went grocery shopping to prepare our food and there was no oven. The kitchen table was so small we wouldn’t have been able to sit and have a meal anyway. Because of the ants, we had to keep all of our food in the mini fridge. The bedroom had 1 night stand that the lamp and their phone were on, don’t bother trying to call them, they won’t answer. So no room to charge your phone or anything. Not that you can anyway the outlet is behind the bed, we tried to reach it but couldn’t. We did however find trash under the bed. So that was nice. Other than that night stand, there was nothing to put your belongings on. We had to put our suitcases either on the bed when we weren’t using it or on the floor. The bed had no headboard and the walls are white so you could see dirt where previous guests heads were at. Thank God I always bring disinfect wipes and wiped it down myself. The carpet was obviously ruined at some point because the replacement carpets didn’t match so there was patches of different carpet, 3 different styles. The light fixtures were a joke. We talked to the front desk and voiced our concerns they stated every room was different and that unfortunately there was nothing they could do, as all the rooms were booked. They didn’t offer a discount or anything at all. The only offer we got was that housekeeping could spray for the ants, which we had done already ourselves. For what we got, we WAY overpaid. I would never return here again. If I could attach pictures to this to help...