Monterey Peninsula Inn — Hotel in Pacific Grove

We really didn’t want to write this review and told the hotel management exactly so in an email, trying to get a response to an issue we had. First of all, the location is good (though the walls are very thin) and the weekend front desk clerk was awesome, which is the only reason we give service 2 stars rather than 1. The rooms are newly remodeled and make for a cute, little dog-friendly motel (though it could use more “potty-friendly” areas for the dogs, a minor detail).

Our big issue is that the management is avoiding us, not returning our calls or emails regarding the loss of power our room had. It was just our room, not the whole hotel. It went out at midnight and was still out when we awoke very cold at 6am, which is when we called the emergency number. A full hour later, the on-call person found our circuit breakers “out back” and reset our power. And then it went out again after 15 minutes. So we called again. We would have been warmer tent-camping because at least we would have known to prepare for a cold night.

Honestly, it would have been nice to receive some compensation for this inconvenience (what if we had a young baby or were elderly and couldn’t tolerate the cold). But, if we had at least gotten an apologetic phone call from management, a promise to fix the issue for future guests, we would NOT be writing this review. It has been two weeks, we’ve left 3-4 voicemails, we’ve talked to the weekend clerk by phone again (she is the one who recommended we contact management), and we have sent two emails (one of which the weekend clerk printed out and left for management since we were not getting a response), and still not a word.

Based on the non-response from management, we cannot recommend this motel. So sad because it really does have some charm and is...

Dates of Stay: September 18th–21st, 2025 Rating: 1/5 The woman at the front desk during check-in was kind and accommodating — unfortunately, that was the only positive aspect of our stay. Shortly after checking in, the experience took a drastic turn for the worse. Our cabin was in extremely poor condition: Cleanliness: The room was dirty on arrival, with visible mold in multiple areas. There were bugs in the kitchenette, and the refrigerator barely functioned — it would freeze and ice over anything we placed inside. Housekeeping Issues: Room attendants reused dirty linens and never properly cleaned the floors. It was clear the space hadn't been properly cleaned or maintained in some time. Health Concerns: My mother became sick during our stay, likely due to the mold and general filth in the cabin. Customer Service: Any attempt to contact the front desk during the stay was met with no answer or a closed office. We would have checked out early if we had been able to reach someone. After the stay, we attempted multiple times to contact the hotel to explain our concerns — no response. We also contacted Expedia (we booked through them), and even they couldn’t reach anyone for nearly a week. When someone finally responded, they refused any refund or compensation, citing a “loophole” related to third-party bookings. Bottom line: This establishment is unprofessional, poorly maintained, and unresponsive. They showed zero concern for guest health or satisfaction. Had they worked with us to resolve even part of the issue, this review may not have been necessary. DO NOT STAY HERE. Especially if you value cleanliness, customer service, or...

BEWARE: This Motel is falling apart and ‘Management’ doesn’t care! We have stayed before and enjoyed it, mostly due to the location and the fact it’s dog friendly, but this stay was horrible and a rip off at $400 a night. We were checked into a room with a broken shower and had to repack and move (after dinner). We were placed into a DIRTY, un-sanitized room (Covid precautions?) with a broken phone and kitchen lighting. All huge safety hazards. By law hotels have to have a working phone for emergencies. There was even a dresser drawer filled with dirty laundry, including crusty, gooey underwear! So nasty! Dirty counters, dishes and missing supplies. Other peoples bathroom supplies left in the shower. I doubt the beding was clean. So gross! I asked for some sort of refund and they only offered $110! We paid $1400 for this, ridiculous! The night guy trying to help was swamped (he was doing his best), so I didn’t want to give him a worse night and opted to deal with a manager later. I asked to speak to one in the morning and was told they would contact me to discuss. They NEVER did. Had to ask again the next day and was told “yeah, so I told them and they said that’s all we can offer, sorry.” No call or anything. I even emailed the contact on the website and NEVER got a reply that way either. On top of this our neighbors were super loud and had multiple barking dogs and didn’t care.

We won’t be back unless serious action is taken.we deserve to have at least one night refunded, Minimally! I’m so embarrassed I chose this place and ever recommend it. Rip off....