Steele Mansion Inn & Gathering Hub — Hotel in Painesville

We had Our wedding here this month. Our small dream wedding with promised excellent service by a 4 diamond venue and the Steele Mansion was the only vendor to tarnish our day. The meetings and review have been so wonderful with the owner carol up to the day... I feel something was bothering her (short staffed, staff errors, undertrained staff, working on weekend)? All of our guest and ourselves felt very disrespect by her comments, she was extremely rude and seemed like our wedding was an inconvenience to her. We rented the whole mansion including every room and guest rooms, used there catering. I did not even get a hello on our wedding day and we stayed there the night prior and had a late afternoon wedding. No communication, the set up they promised was half delivered, with my husband setting up chairs and centerpieces, etc. we didn’t have a “go to” for the day if things went wrong or needed anything. In the morning when our guest were checking in we discovered double bookings which one was not our guest. We were promised they would be sent down the road no worries... fast forward to after dinner and dancing when carol tells us we have to shut our party down at 10pm because the guest in 201 were complaining?? The guest that were supposed to be sent down the road and our guest that drove over an hour that had that room had to relocate at their expense with no help in calling or a cab from the mansion. No apologies... we did not have a curfew due to carol saying if you book the whole place you don’t have to stop your music at a decent hour for other guest. So we did and spent the extra to make sure our guest were able to enjoy themselves. Reception was the worst service of all, thank goodness for the beauty of the place and the entertainment we hired during dinner. The staff was so disorganized and no one knew what the other was supposed to do... we were supposed to have a signature drink served which was not out til we asked for it 1.5hours in.. the staff at the bar was handing out bottles of beer and truly a without opening for guest and when asked for a glass said use your water glass... after we got our food which they do not serve the head table like other venues do. We had to get up and ask a while later if our guest were going to be invited to eat. 5 tables in the steak was out which we ordered for all 11 tables, the children that were working the buffet told our guest it was on its was as they waited and it never ever came...... still no explanation of where the steak went or any of our leftovers for that matter nothing was saved for us and no apologies or explanation. The food was excellent apart from that Ellisa does a great job and I feel she was overwhelmed and busy in the kitchen she should be running the whole mansion for event and go to person. Anywho the attention to detail was not there for our wedding, we did not have a cake knife or plate when we went to cut our cake used a butter knife and sat on table cloth as carol was roughly going through drawers as she seemed inconveniently asked. Her attitude and energy was the truly upsetting part of the whole day, it’s someone’s wedding no matter what is happening with staff please put on a smile and a good helping attitude. When asked for our bridal suite to be cleaned her answer was “no” with no explanation of why it took three times of begging. To have the children they hired make our bed for our wedding night since the cleaning staff was short one person. All in all there was lots of little things I did not let bother me but once all this and no apologies or explanation and won’t even get back to us for a meeting. I have extra charges on my account and we called over a week for all our receipts and still no response. We should not have to pay for the services not received. An explanation for what was so wrong that day? I do not want anyone to go through the treatment we went through and the...

See Yelp or Facebook for full review-$3200+ for 56 guests, gets you the following when renting the gathering room and small board room, at Steele Mansion ,not including the guest suites that’s were also booked at $250-$350 a night: The rental of the board room: $240, prior to heading to my ceremony off premises, I noticed that a long table had been placed in the sitting area of the reception. When I asked Carol, she stated it was for our appetizers, which was what renting the board room was supoosed to be used for. She told me that they needed to keep our reception decor boxes and bins in that room and that we could move these bins and boxes elsewhere. So, in my wedding dress, I hauled everything up to the 3rd floor. Not having a closet or closed off area to store bins and packaging should have been taken into consideration for a wedding event or at very least, discussed prior to., not just assumed that we would be ok to forgo the area for what we had discussed on a few occasions, to be open for the appetizers. In regards to $190 of veggies and cheese: (not worth the money, cold cut sliced cheeses and peppers, carrots and cucumbers)Again, upon Carols persistence to rent the board room, she told us that the room would remain open the entirety of the reception for snacking and mingling , yet a staff member had removed the 2 remaining trays of veggies and cheese and closed off the room when dinner was served. I know that there was at least a full tray of veggies left, as my sister asked a staff member for them., Which she brought directly to her table. Non-wedding guest food service from our contracted, favorite Food Truck- $400 outside food service fee, billed by the mansion. Carol did not notify guests that there was a wedding going on the same night as their stay and they were sad that they couldn’t have the food from our truck. Carol took it upon herself to order from our truck for those guests. Mind you, we DID provide a meal to the 3 staff members working our reception. This was down right rude. I spoke with the Food Truck owner about this after the reception. Carol did pay for these meals, but the caterer was made to feel uncomfortable for doing so. Sound system not working: again, something we had discussed ahead of time, yet, could not be used . HVAC: not working in many of our guests suites, making for an uncomfortable stay., Carol told them to open the unscreened windows with small children in the room. A huge safety issue. Any other hotel/ b and b would have offered some way of making the guest more comfortable. Safely. Cutting the top tier of our cake: This was our anniversary cake, most event coordinators know this, at the very least, it should have been discussed with myself or my husband.A lot of cake was wasted. (In my email to Carol, this was the only issue she responded to, offering to have my cake maker reach out to her to pay for a new cake) I think the most unsettling issue that occurred was tearing down the reception area and removing centerpieces at 7:30pm when the reception ended at 10pm. This made our guests uncomfortable and feel that they needed to leave.. We are still hearing about this from our guests. Bar service-Having to wait longer than normal periods of times for bar service due to the bartender was nowhere to be found. The staffed bartender was paid for in the service fee,. I, myself, along with 2 of our guests, stood waiting 10 minutes for the bartender to arrive back at the bar. Full glasses of wine/cocktails being removed from tables by service staff if the person wasn’t present at the table, to use the restroom, walk around, etc. I heard this from several of our guests. With a $1000 bar bill, I wonder about the waste. Additional Incidentals- Carol told us the coffee, tea, hot chocolate was included in the rentals and fees and even that it was available 24/7 for guests of the mansion, free of charge. We were given a bill for $276 at...

My husband and I were looking for something different than a run-of-the-mill hotel for our anniversary weekend getaway and Steele Mansion was anything but the usual. This place was spectacular. The owners saved it from demolition and rebuilt into a beautiful piece of history. What a gem! We spent a long time looking at the decorations on each floor, and enjoyed a well-appointed, themed room with a comfortable bed. We stayed in the Domino room on the third floor and were thrilled with how clean and well kept everything was. Mary, at the front desk, gave us some of the history, invited us to view all of the spaces from the basement to the third floor, gave us great suggestions for dinner, and crafted a delicious cocktail for my husband at the in-house bar to finish off the evening. In the morning we enjoyed a wonderful hot/cold breakfast buffet, relaxed and took our time heading out due to the later, 11 am checkout. Because each of the 16 uniquely themed guest rooms were booked, we could not see all of them, but right before check-out we saw several of the rooms were empty and the doors were open, so we peeked in. In the main space on the first floor there are photo albums, and a short video of the owner, explaining the process of rebuilding the property and converting it into a hotel. We noticed a couple of guests had dogs with them, but did not see any families. Because the hotel is like a museum, and noise travels easily through the halls, we would not recommend staying there with young children, though we saw nothing that said children weren't welcome. The guest rooms are on the second and third floors, and breakfast is in the basement. There is a small elevator, however we only used it once because 1. It was VERY slow, and 2. We wanted to view the property. We have decided to visit again, and possibly many more times, and book different rooms so we can...