Holiday Inn Express & Suites Houston South - Pearland by IHG — Hotel in Pearland

I never write reviews but this is the worst service I have ever experienced with holiday inn express. I am never staying at this place again. I stayed there for three days and not even a single day stay was pleasant.

I arrived past midnight and had to pass through the double door to get to the reception. I passed through the first door and stood at the second door for 5 minutes. It did not open and I touched the door and it did open. I walked in and the receptionist was busy playing on the phone. He greeted me saying if I wanted a room. He asked me how I got in and I said I touched the second door since it was not opening. He almost screamed at me saying i cannot do that and need to press the buzzer. I asked him where the buzzer was and he told me that I need to start looking at my surroundings and not be looking straight. I was very disappointed at this point and he threatened me saying if I wanted the room or not for touching the second door. He said he does not have to give me the room even though I had the reservation. I told him that there has to be a sign on the second door that if the door is not opening. How in the world am I supposed to know that I have to press the buzzer. I also thought that the employees need to see who is coming/leaving instead of playing on the phones. Since I did not have any other option and it was too late. I did not want to argue any further and told him to give me the room. I gave him my priority club number only to find out after three days that he cared less about the number and did not feed into the system. After checking me in, he walked out and showed me where the buzzer was. I told him how in the world am I supposed to see the buzzer which is all the way in the corner and there is no sign anywhere on the door. On the second day, I asked for an extra set of towels and did not get the towels for 3 hours. I was told that they usually dont have extra set of towels. I have to wait till they do the laundry and get the fresh towels. Phone and internet in the room was not working. I am not sure why the room had two phones which were not working. The internet was playing a hide a seek game because you never know when you will have...

I never write reviews but this is the worst service I have ever experienced with holiday inn express. I am never staying at this place again. I stayed there for three days and not even a single day stay was pleasant.

I arrived past midnight and had to pass through the double door to get to the reception. I passed through the first door and stood at the second door for 5 minutes. It did not open and I touched the door and it did open. I walked in and the receptionist was busy playing on the phone. He greeted me saying if I wanted a room. He asked me how I got in and I said I touched the second door since it was not opening. He almost screamed at me saying i cannot do that and need to press the buzzer. I asked him where the buzzer was and he told me that I need to start looking at my surroundings and not be looking straight. I was very disappointed at this point and he threatened me saying if I wanted the room or not for touching the second door. He said he does not have to give me the room even though I had the reservation. I told him that there has to be a sign on the second door that if the door is not opening. How in the world am I supposed to know that I have to press the buzzer. I also thought that the employees need to see who is coming/leaving instead of playing on the phones. Since I did not have any other option and it was too late. I did not want to argue any further and told him to give me the room. I gave him my priority club number only to find out after three days that he cared less about the number and did not feed into the system. After checking me in, he walked out and showed me where the buzzer was. I told him how in the world am I supposed to see the buzzer which is all the way in the corner and there is no sign anywhere on the door. On the second day, I asked for an extra set of towels and did not get the towels for 3 hours. I was told that they usually dont have extra set of towels. I have to wait till they do the laundry and get the fresh towels. Phone and internet in the room was not working. I am not sure why the room had two phones which were not working. The internet was playing a hide a seek game because you never know when you will have...

When I checked in the guy at the front desk told me I was the only person in the hotel. He put me on the top floor because I had said I wanted a nice quiet room. It was quiet. The halls on the 4th floor were in need of vacuuming.

He was not at all helpful when I asked about places nearby to get food. He was dressed in sweats.

The next morning when I got in the elevator to start taking my things down to the car, the elevator would not work. None of the buttons worked, the door would not open. I had to use the emergency button and a man was able to help me get down. When I got out of the elevator a guy was standing there and I said, "You're freaking me out now!" He got offended and said, "I'm freaking you out?" Then I asked if he was the one who got the elevator to come down and he said he had nothing to do with it and walked away. I went out to the car and when I came back in I stopped at the front desk and guess what? That same guy came out. I said, "Oh, so you do work here?" Then I told him I was going back up to get the rest of my stuff and I wanted to know if the elevator would be working. He told me when I got in to just wave my arm and he would make it come down because the buttons didn't work. He was dressed in a pair of jeans and a down vest. Neither of the front desk people I came into contact with were wearing anything that made them look like they worked there.

So when I got the last of my bags, I got in the elevator and started waving my arms around. Nothing happened, but as soon as I hit the emergency button it started coming down.

I did go back in to get some breakfast, but could not find the hot water to make tea. The lady who worked in the dining area told me I had to go into the kitchen to use their hot water spigot. That was totally creepy. I only ate about 4 bites of food because by then I was grossed out about the...