Philadelphia Suites Extended Stay Hotel — Hotel in Philadelphia

So sorry for this long review but i have to! first let me start by saying if your from the Philadelphia area and your looking for a little family get away this is not the place they are either biased or racist toward blacks....1st i thought i order a 2 queen bedroom but when i got there dawn informed me that it was only for a 1king size bed, suite and that the 2bedroom would cost me $245 per night (with an eyeroll and the u cant afford it face as if im broke) so i said okay its fine because i didn't wanna make my 10yr old sad because its her birthday weekend and the hotel was for her, just so her and her 2 sisters could swim and it was a pull out bed too. so we get to the room, little old looking apartment, with falling down bathroom sink( but that didn't matter because we were only here for the pool!) so fast forward, we are all unpacked and in our swim wear and headed to the pool, when we get there we are told by pool security that we need wrist bands, so now my kids are upset and iam to because i have never heard or experience nothing like this before, so i got to the front desk and ask for my wrist bands, so dawn is like yeah, your in a 3 person bedroom so you can only have 3 bands! MIND you its me, my husband and our 3 kids and the kids can't be at the pool without a parent, so im told that i must pay $20 for me and my husbands bands! after i have already been charged $350 to my card!! so im pissed now because this an abomination ! so i pay and then i ask for a receipt for the wristbands and corporate's number! im told oh i don't have there number! okay so as i wait for what i think is a receipt, im hit with "oh well how many people in your room cause im going to have to charge you more! so i said well i can just pack my shyt and me and my family can go, did u care about that when i first signed in! she said "OH WELL DO THAT" AND I DID!!! dawn didn't even care to ask the worker why he needed a wristband for a pool he's not getting in! but to treat me unfair was horrible! so i was told i would be refunded my money by dawn but i was charged $150 and i didn't even stay here for 20mins! still waiting on the hotel management to get in touch with me but based off other reviews dont think i will! end of story we ended up staying at the bestwestern plus in king of prussia which was $100 cheaper, so much great customer service, Bar and breakfast was great!! T he pool was amazing and it had a hot-tub which was definitely a plus and there was no wraistbands needed!! and my daughters birthday turned...

I stayed at Hawthorn Suites by Wyndham Philadelphia Airport for one night in August 2020. I was received warmly by one of the staff members when I arrived at approximately 5:15pm and the check-in process was smooth and easy. Shortly after I unpacked in my upgraded accommodations, room 721, my guest arrived for a scheduled business meeting. During our meeting inside in the common area, we were both interrupted multiple times by mosquitos and other flying insects. When we stepped outside of the room after our meeting to go to our cars, we noticed multiple flying insects and mosquitoes congregated immediately in front of the top of the door.

I spent the night in the larger of the two rooms with the double doors. I woke up to bites on my left leg. I used the second room to store excess items that I brought and to prepare. The mirrored closet door appeared normal when I first entered the room and had been kept open. When I slid the anterior door over to shut the closet my finger snagged on what I realized was broken glass from the posterior mirrored door hidden underneath. I fortunately did NOT sustain any cuts or injuries, but this was an unacceptable and potentially dangerous situation. Had I stayed with an overnight guest, or had a child with me there could have been an injury. When I explained my overall experience to the woman at the front desk during check out, she apologized for the situation involving the broken glass door that was hidden, and explained that regarding the room being infested with insects and my bites, there was nothing that can be done about insects getting into the rooms.

I find it unfortunate that the staff allowed a room with a broken mirrored closet door to be inhabited by a guest and that nothing was done before then to address that potentially dangerous situation. The fact that the closet door was kept open prior to me closing it seems like the broken glass underneath was purposely concealed, instead of addressed and repaired. The rooms should not be infested with insects. While your staff may believe that this is normal, it is a problem that can be addressed with proper regular cleaning and an exterminator. No guest should be subjected to such conditions. While the grounds were well kept, the cleanliness of the room itself was substandard. Also one of the washing machines in the guest laundry room that was not labeled out of order malfunctioned with no final spin and left my clothing soaking wet.

Overall, my stay at the hotel...

I dislike when people lie because people fled out loud in reviews. I kind of booked this because I was remodeling my house. So when I walked in there, I was petrified because of the reviews, but I needed a refrigerator, and I needed a place to cook. I'm usually staying at the hilton, but let's be honest.My budget was not three hundred a night. So I booked this when I stepped in. I heard on a review that the carpet was dirty. It was absolutely, lie.It was clean, and it was comfortable.The bed was amazing i stayed in 422 2 bedroom 2 bathroom & a pull out in the front room, 3 tv's. Now, am I going to say that if you are just a nitpicker, you're not going to find something wrong. Maybe you will, you may not like that.The bad from door handle doesn't sit totally around, but it's not loose. Will you see a spot on the couch?Absolutely you will. But for this price, if I ran and changed the couch every time someone damaged something on the property, you should be bankrupt. Obviously, this property is cheating itself. I would add three bar stools to the counter in front of the kitchen. I would go up a hundred more dollars. I would add security because guests make it bad.Not the property |owner. I went to breakfast. It was three guests.They came with two plastic trash bags. And they were filled it up with the muffins, the bagels, the cream cheese, and anything else that wasn't nailed down. The front desk woman was so nice even though it was short steff she had to put out breakfast and do the front. The 3 guess that filled up there 2 bags. This added to open up a water, didn't drink it.Left it on the table with crumbs and bread.All over the floor. So I got my son and me and started cleaning it. Not because we were asked or that we had to. Just because comment courtesy in, because we got such an amazing deal. And our state was phenomenal. Why not?? The front desk woman said gd morning had a smile. She said over and over I get it you don't have to. I told her I wanted to. Just want to say THANK YOU TO THE OWNERS AND STAFF. LAST BUT DEFINITELY NOT LEAST. THE HOUSEKEEPER MUST HAVE BEEN IN THE ARMY. OR SOMETHING SHE MADE THE BED SO PERFECT THE SHEET WAS SO TIGHT, YOU COULD FLIP A QUARTER ON IT🫢 🤣😂😅|I don't know why I cant put up my video. But I have a review under Google. Where you can see the entire room...