Four Points by Sheraton Philadelphia Airport — Hotel in Philadelphia

If this is too long to read my summary statement is this: This hotel will give a stranger keys to your room in the middle of the night and Marriott will not help you. WOMEN, DO NOT STAY HERE!

Timeline: August 15 I was staying overnight after the My Chemical Romance concert. My fiance was out late with friends. His name was not connected to the reservation in any way but the room was for two people. We assumed the room number would be in the Marriott app and he could come up to the room and knock to be let in since I did not have time to give him a key.

Around 2am on the morning of August 16, he arrived and realized the room number was not in the app. Since I was asleep he decided to try the front desk to see if he could show enough proof we were traveling together or get them to call me and wake me up.

After giving the front desk employee my name, she MADE HIM TWO KEYS TO MY ROOM and sent him upstairs, no questions asked. He did not have to show any identification. He didn't even know what floor I was on. He just stated "I am looking for Tatiana Chichilla, I'm her fiance and I don't know her room number or floor" and she sent what could've been a complete stranger, abusive ex, or anyone off the street up to my room with two keys.

We had an early flight the next morning so I was not able to stay and address it with hotel staff. I called Marriott corporate on the 16th and they stated it is not Marriott policy to make keys for strangers asking for a guest's room number. They opened a case and said I would hear back in 3-5 days.

It is now August 30. I called Marriott corporate again this morning and spoke to a representative after waiting on hold for 20 minutes. He said again this is not Marriott policy and I would be on a brief hold while he contacted the property. (This was after I explained the story again and he said "So are you looking for compensation or what?" Thanks, Robert). I said I wanted to know what the hotel was going to do to prevent this from happening again. I was then disconnected after another five minutes on hold.

DO NOT TAKE YOUR CHANCES HERE. THEY GAVE SOMEONE KEYS TO MY ROOM IN THE MIDDLE OF THE NIGHT WITH NO IDENTIFICATION and Marriott does not care at all.

(Also, the air conditioning really is as loud as...

Our recent stay at this Sheraton-branded property was profoundly disappointing, falling far short of the standards one would expect from such a reputable chain. From the moment of arrival, the experience was marred by a distinct lack of professionalism and attentiveness from the front desk staff. It felt less like a hotel lobby and more like a casual social gathering for the employees, who seemed entirely preoccupied with their own conversations. Guests, including ourselves, were barely acknowledged. Simple tasks like checking in or seeking assistance felt like an imposition, met with a distinct air of inconvenience rather than helpfulness. This initial impression unfortunately set the tone for the entire duration of our stay.

The issues extended beyond the lobby and into the very sanctuary of our room. The most glaring flaw was the air conditioning unit, which operated with an astonishingly disruptive level of noise. Every cycle, whether kicking on or off, produced a loud, jarring sound that frequently startled me awake from sleep. A truly restful night's sleep was impossible under these conditions, turning what should have been a relaxing stay into an exercise in sleep deprivation.

The problems persisted right up to our departure. When it came time to check out, the front desk was completely deserted. We waited for over ten minutes, and not a single staff member appeared. This inexplicable absence further solidified our growing frustration and sense of abandonment. To compound these frustrations, we discovered a significant billing error: we were charged twice for our stay. Having already made and paid for our reservation online, being subsequently charged again by the hotel was an unacceptable oversight and a final blow to our confidence. This series of negative experiences, from the indifferent staff and disruptive room conditions to the abandoned check-out and erroneous billing, has led to a complete loss of confidence in this brand. We certainly won't...

This will have been the third and last SPG airport property I have stayed at. I've already stayed at the Aloft and Sheraton suites which were all fairly decent properties, but this one trails the others by quite a bit.

If you haven't stayed at an airport SPG property, you'll quickly realize that all three of them are right next to each other and share an airport shuttle. The four points looks fairly decent from the outside - parking lot was fairly packed the night I stayed so I had a short walk in the bitter cold. However, the lobby was warm and inviting once you get in (although the furniture looks well used). I really appreciate the wood bar, a very different vibe from the other hotels.

Front desk staff was very friendly and the check-in process was smooth. I even received a free breakfast (didn't use it) that was very well appreciated. However, once I got in the elevator and got off on my floor, I could tell the stay wouldn't be amazing.

The hallway wasn't dim, but very pedestrian and worn. Almost what you expect form an old motel. In fact, the room you go into is about the same as well. The sink is not next to the bathroom but in a nook by itself. It's fairly small, dark, and old. The heat in the room also took quite a while to blow enough hot air to warm up the room, i initially thought the heater couldn't keep up with the low temperature. The bathroom itself was also old and worn (but clean).

The bed was comfortable there, so that was good. Outlets were placed on 1 side of the bed, and you have a flat screen tv in the room. Wi-fi worked well, didn't notice any issues there.

The hotel really needs a renovation to come close to the other SPG facilities located close by. However, if you're looking for a minimalist hotel stay with a great staff, this may...