Courtyard by Marriott Raleigh-Durham Airport/Brier Creek — Hotel in Raleigh

Wilson who works at the front desk had a bad attitude and had terrible customer service skills on 7/12 around 11pm.

I have stayed in this hotel numerous of times and usually is my go-to but yesterday night, Wilson at the desk rubbed me the wrong way.

Prior to 11pm, I had initially went down to the desk to ask for more towels and wash cloths and the guest rep whom was there at the time (I forgot his name but he was pleasant) advised that they ran out of wash cloths and he was going to have one of his co workers bring some up to my room for the inconvenience in a few minutes then I went back to my room and waited for 20 mins and called the desk again and Wilson, the guest rep this time advised that I would have to come down to get some wash cloths and in his exact words saying that this is not a "full service hotel" - which was uncalled for, I know what type of hotel this is, that was beside the point and I said well as a paying repeat guest whom has stayed here numerous of times, I would expect better customer service than this especially if the previous guest rep promised that someone will bring up wash cloths so the least that Wilson could have done was honored what was told to me but instead he rather had went back and forth with me about how he isn't going to get anyone to do that and for me to walk back down again to try to get some fresh wash cloths.

His attitude was distasteful and uncalled for. He could have had someone bring up the wash cloths to my room and held back the unnecessary comments that wasn't needed - if the previous guest rep could have made it happen then he could have too. It's the principle. Honor what is being told and treat your paying REPEAT guests...

Our stay was beyond exceptional! My husband and I had originally planned a trip to visit our son and his family over Labor Day weekend, but we had to change plans suddenly due to a family medical emergency. When I called about needing to change our reservations, the clerk was so understanding and assured me that since we didn't know how long we would be staying, we could stay as long as needed. We arrived to a warm welcome and a lovely room. The entire staff was so kind and compassionate, from the managers to the clerks, to the sweet woman who makes coffee in the Starbucks cafe area.
On the second morning of our stay, we left to go to the hospital only to discover we had a flat tire on our rental car. Distressed, we went in and asked the clerk Jay for ideas on whom we should call. He volunteered to check out the tire, aired the tire (he had a compressor in his own car) and helped us get to the Hertz Rental where the employees knew Jay. We were quickly given a new car and on our way. Jay was so helpful and friendly and when we thanked him, he told us he was just doing what we are supposed to do: help one another. The rest of our stay was equally special. One night our grandchildren stayed with us, and we were brought extra bedding and towels and told to call if we needed anything. Needless to say, this was the type of trip that was emotional and difficult, but the staff at the Courtyard Raleigh-Durham Marriott was so incredible. In addition to the amazing staff, we loved our room, which was comfortable and clean, and the grand-kids loved the pool. Thank you to everyone who helped us! We will recommend this hotel and will definitely stay there when we...

Our truck was broken into and 6 pieces of luggage was stolen. I realize that we park at our own risk in a hotel parking lot and retrieving the luggage, which contained items for my classroom in Alaska and my nephew’s clothes and shoes, as well as two quilts that were made for my mom by an Inuit from Barrow, is going to be unlikely, but the reaction I received from the general manager of this hotel is more stunning to me than the theft. He said that the hotel is in an affluent area and that there is a country club near by which means there are affluent people close by and poor people steal from affluent people. He said it was a sign of the times. He did. It apologize once during our conversation. When I asked him if I could view the video footage from the cameras, which are pointed away from the parking lot, he said that I would need a warrant. I filed a police report and the officer asked several questions about the items in our luggage and was very helpful. I am not able to say the same about the reaction of the general manager. I cannot imagine what my reaction would have been if he would have described the location to me using a different adjective other than affluent. He said that it was a sign of the times. He also said that there was a country club close to the hotel. His description of the surrounding area was discriminatory. Obviously according to his description, the thieves were justified to steal our luggage. After speaking with the general manager, I called Marriott International to file a complaint. The representative I spoke with was helpful. He said he filed the complaint and gave me a case number. I will never stay at this hotel and will not recommend...