The Hotel Salem, Oregon — Hotel in Salem

I received an email asking me to go to this website to give my feedback and the email included a link. Guestfolio.net When I clicked on the link, it opened this website, but said there are no surveys for me to take. If this is intentional, so customers cannot leave feedback this is very disturbing.||So on top of a disappointing experience at the hotel I am now unable to provide my feedback. I called the phone number on guestfolio.net and they gave me the managers email address and name so that I could provide them with my feedback.||Here is the experience I had.||The bed was very comfortable and I slept well and the water in the shower and the sink was plenty warm. The hotel was conveniently located to my family members I was there visiting. All the people I interacted with at the counter were very friendly. The air conditioning in the room worked very well.|Unfortunately these are the only positive reviews I can give.||I have family that lives in the area and has lived there for 20 years. They informed me that the hotel was just recently remodeled. Based on my experience I’m assuming it was only remodeled on the outside but not the inside.||there were at least two seams in the ceiling where the drywall mud looked like it was done By someone who had never done drywall mud before. Also, the caulking in the bathroom looked like it was also done by someone who has never done caulking before, there were spots where it was extremely thick and spots where it was almost nonexistent. There were also two spots I noticed inside the bathtub where it looks like there were holes in the bathtub that were just quickly covered over with caulking and not correctly repaired. The toilet paper holders, there were two, overlapped each other and look like they were just slapped onto the wall quickly and without any care to make them look professionally installed.||there was a spider in the bathroom and it was very much alive. This is very surprising and disturbing that a hotel would have spiders in the rooms. The bathroom door would close all the way, but the latch bolt and strike plate would not line up to allow the door to be locked. In the shower, there were two dispensers mounted to the tile, one is for shampoo and the other is for soap. When I checked in the soap dispenser was empty and nobody filled it the entire time I was there. The fridge would be cold enough to preserve the food, but when I turned it all the way cold, it was not very cold even after a number of hours.||The TV was on a table that was positioned to the far left of the bed so when you’re laying on the bed, trying to watch TV, you have to turn in a very awkward position to see the TV.||All the furniture, drapes, wallpaper, carpet, TV remote control, telephones, and lamps, were designed and colored in a way that I felt like I stepped back into the 1970s. Nothing in that room felt modern except for the TV itself and maybe the mattress on the bed. The headboard for the bed was just a square piece of wood mounted to the wall, but I’ll give them credit for putting a nice stain on it. The bedframe was just a very basic metal frame. The microwave was on a shelf that was so low that I had to get down on my knees to be able to see the buttons on the front and the screen. There was plenty of countertop room that the microwave could’ve been set on top of the counter and been in a much better position for people to be able to see without having to bend over or kneel down.||When I first checked in the whole front smelled like a skunk and was very hot and humid. For the rest of the days it was cooler, but not as cool as it should have been, and there was no skunk smell. ||The prices were higher than a lot, if not all of the other hotels in the area, and based on my reviews, I would suspect and feel confident saying that all the other hotels are probably in better shape in terms of the room themselves.||I’ve included pictures that support what I have said here in this review. The only reason I gave it two stars is because the bed was comfortable and the water was plenty warm to shower and do what I needed to. Don’t let the picture of the foyer on TripAdvisor fool you the rest of the hotel from what I saw was nowhere near as nice as the foyer picture makes it look. They do have an elevator to get to the upper stories of the four story building, but most of the time I used it it took a long time to get to the fourth floor when I was trying to get down to the lobby and vice versa.||All of this is very surprising for a hotel that was supposedly just remodeled. I am sorry to say that I would not likely stay there again, even if I had to drive further to...

Phoenix Inn is a mixed bag. I'm hoping they are in the process of updating the rooms? In the hope that they are, I will write a detailed review. My room had everything you could want, but furniture and appointments are mismatched & some items are ugly, dated, worn out, and/or cheap. Hint: Go with the art deco/mid-century modern style, & replace everything else with items within that style. Or maybe have some rooms that are rustic cabin (put the duck lamp & green leather couch there). You can have each room be a different style, but trying to put 10 different styles in one room gives the impression that you raided a swap meet. Art is ugly and/or poorly framed, except the one over the toilet was nice. Some items are nice, others are cheap or beat up. For example, bed is very comfy with a featherbed, nice down pillows, & down comforter, but is topped with a ratty bedspread that can't have been washed in the last 6 months. Note: Include some firm pillows so people can sit up in bed to read or watch TV. All the pillows are soft, which I love for sleeping, but both me & my friend found you can't sit up in the bed with those soft pillows. Wood furniture is battered. Hint: Get folding luggage racks so people don't have to put their suitcase on the furniture (bedbug concern = keep suitcases off carpet and bedspread). Sunday breakfast was mostly gone by the time we got there due to a tour group...which I think they knew were coming. Monday breakfast was nice. I would give their breakfast 2 thumbs up if it had been complete both days. Except...the scrambled eggs were tough. (add water to the eggs before you scramble them, it'll make them light & fluffy) Pool was out of service for repair, but there was no notice in the website about that. TV died (CRT blew out). Instead of offering to bring a replacement, the front desk offered to have somebody look at it in my room. While I'm in my room getting dressed. I don't think so! Keep in mind, this TV is the same model I bought on clearance 15 years ago when plasma TVs came out. Mine died recently, and I'm expecting theirs will die soon. They really need to have new TVs on hand to replace the old ones as they go out. Or maybe be proactive and replace them before they go out. I turned on the radio, which was mono (not stereo) and was the kind I bought for $5 when I was in college thirty years ago. Not the way to class up a hotel room... Lighting situation could use improvement. There should be a light that illuminates the closet...there isn't. There should be switches at the entrance that you can flip to turn on the lamps so you don't have to walk across the room in the dark and touch every square inch of every lamp you want to turn on until you finally find the switch. Every guest has to do that, and I'm betting you don't wash the lamps between guests. Light switches are way easier to keep clean. The room gets an "unclean" rating just for the lamp situation. The bar area with fridge & microwave is very cool. The desk needs to be against the wall. As it is, it takes 10 steps to get to the chair and sit down, it should only take 2 steps, max. Need open electric outlets. I had to plug something in, and it wasn't easy to find an open plug, except by the sink, which is not an appropriate place to put electronics. I found 1 plug by the desk, but it was hard to get to because of the desk's position in the middle of the room. I requested a non-smoking room, and they gave me one on the non-smoking floor, which worked very well for the COPD. Sound separation is lacking. I could hear everything going on in the hall (doors closing, people talking, the ice machine humming all night). The plus side is that I could tell when my friend in the room next door was taking a shower, so I knew when to get ready to go. OK, that's not really a good thing. I made my reservation through a discount website, and I feel I got a good value. I would have felt cheated if I had paid the rates advertised in the hotel website...

This past weekend my daughter and I stayed at this hotel for 2 nights. We ended up in 3 different rooms due to issues in each room. In the first room #219 there appeared to be dried blood-like spatter on the shower curtain and on the wall right inside the door. I didn't notice this until the following morning because when we initially got to the room, we were tired and ended up just going to sleep. I'm not sure how housekeeping could have missed this but I brought it to the attention of the Front Desk, and they offered us another room. We moved all of our things from the 2nd floor to the 4th floor. That morning we unpacked out stuff, got ready, and left for the entire day and didn't get back til about 7pm. The room was very cold so I tried to turn on the heat - the entire heater/air conditioner unit didn't work. I tried unplugging it, plugging it back in, pressing the button on the plug itself, but no luck. I went to the Front Desk to notify them. Rosie went to check the controller and asked me to go back to the room and call her back in 5 minutes, so I did. It still didn't work. So she asked me to wait another 5 minutes so she could check something. I called again and let her know it still wasn't working. She ended up coming to our room to check it herself and discovered it was dead. On top of that, the bathroom door in 412 does not close. So we were moved again, right across the hall to Room 411. I turned the water on at the sink and it wouldn't turn on. So I tried lifting, lowering, swiveling the handle and found that the water would come on randomly, no matter what position the handle was in and the pressure was inconsistent as well. While I was testing the water, the sink was filling up with water because of a slow draining issue. Oh well...there was a 2nd sink that worked so I wasn't too worried about it. So then I go in the bathroom to shower and again, another slow drain. I don't know about you but it kind of grosses me out to shower while the drain is open but tub is filling up with water. I made it a quick shower and got out and got ready for bed. I was tired. I was over it. I'm convinced all the rooms have their own issues in one way or another, and will not be staying here in the future. The good things about this place are that it is conveniently located near food and shopping, the hotel staff is very friendly and as accommodating as they can be, and there was adequate lighting in their...