La Quinta Inn & Suites by Wyndham San Antonio Medical Ctr NW — Hotel in San Antonio

COCKROACHES. Was also choking on dust and mustiness all night. Took video under bed and inside of air conditioner to find out why... disgustingly dusty, dirty, trash under bed. Loaded videos of COCKROACHES and filthiness under bed.

UPDATE: Monday August 14th 2023 10;04 PM, MY $25 DEPOSIT HAS NOT BEEN RETURNED TO MY CARD.

UPDATE; Friday August 11th 2023 just AFTER CHECKOUT. YOUNG LADY AT DESK MADE ALMOST EVERYTHING OK. I'M ASSUMING SHE IS THE GENERAL MANAGER. SHE PROMISED TO REFUND MY $25 DEPOSIT. (Audio recording waa turned over to the bank)

Below is written Thursday evening August 10th 2023.

And, something is not right with the young girl named Sabrina who was working the desk. Now, let's see if I get the $25 deposit she charged me before I withdrew my question "how much is my room going to be" off the table... the only answer she'd give me before attempting to charge full price was, "Our in-house price is better than the veteran discount."

I used booking . com instead and saved myself $11.

I am assuming she gets a commission; which, to me, that's why it appears; that's why she pushed to get it through before she was going to tell me how much it was going to be. She claims she told me, but there's no way BECAUSE SHE ACTUALLY HAD TO GO IN AND LOOK to see what the price was.

In my opinion, she's running some kind of scam.

Hallway air conditioning on every floor I was on is very stuffy, stale wet air, but the room was a little less stuffy and stale.

Room was Fairly clean, but the bathroom is seriously outdated, possibly from the 1990's. There is no exhaust fan in the bathroom either. I always use that fan, sporadically, to keep a flow of stale air going out to keep fresh air from the A/C filling the room. Bathroom smelled musty and moldy. Needs REMODELED!

I asked Sabrina for a late checkout in case I needed it, she refused to do it, telling me to talk to the front desk in the morning. Pure laziness.

The young night manager heard her justifying all her mistakes, so he came out and finished up for me, since Sabrina became a brick wall, unwilling to help.

Let's see how breakfast goes in the morning. (Update: breakfast was VERY good.)

Sitting at breakfast, I heard a woman talking to someone else about having a very similar experience with Sabrina. Said she tried to charge her card even though she had already prepaid. Sounds like Sabrina might end up getting charged with fraud sometime soon. I DID NOT INVOLVE MYSELF IN THAT CONVERSATION.

Saw the pool as I was coming in. My pool at my house is bigger. How can you have such a big hotel and such a little pool?

This is the 4th La Quinta in the San Antonio area I've ever stayed at. My favorite is the one by the airport. This one... they got off the wrong foot with me right off the bat. When I return, I am going to do another full report for all the travel sites that I write for.

Thank GOD that day staff is kind and gentle and understanding. That changed everything, including my review and chances...

Dog owner note: dogs not allowed at this location. First La Quinta location I’ve come across like this after staying in many across multiple cities and states. Should have read the fine print, but after staying at so many locations had no reason to think it would be any different. Got to hotel at 9pm on 10/4, walked in with my dog and was told that I could not stay with my dog because hotel had arrangement with nearby medical center for sleep studies. Didn’t ask how this relates to dogs...maybe noise concerns? If so, I find this ironic as it’s typically people and not dogs making the noise. Front desk cancelled my reservation...which I had made completely with reward points, was not charged cancellation fee (thankfully). Drove to the La Quinta Dominion location. Reward points didn’t make it back to my account so had to pay with a credit card. Was told I would have to call corporate number on Monday to ask about having reward points applied to stay and get a refund on my credit card. Just went through that process and it lived up to my expectations: Initial call to “Platinum Member Services” was to international call center. Had to call back 3 times and explain all this to 3 different people, each time having to confirm account number, name, phone number, and either email address or mailing address. One of these times was told I would be transferred to the appropriate department but was just sent back to the automated menu. Finally got transferred to La Quinta corporate office. Spoke to another 2 or 3 people (lost count at this point), each time repeating everything above. Was finally told by a “supervisor” that they couldn’t apply reward points to past reservation. I personally believe this a “won’t” issue rather than a “can’t” issue. I’m not trying to game the system here. I was forced to change hotels at the last minute from a reservation I had already used points for. As expected, gave up after about an hour of repeating the same story, asking for what I feel is a reasonable request. Also, I understand the business side of having an international call center, but for situations like this it would be nice to speak to someone who isn’t reading from a script or checklist. Thought I would get this by speaking to the corporate folks but doesn’t seem to have been the case. The star rating applies more to the corporate experience than the location as I only saw the lobby, but still a frustrating experience...

We’ve been at La Quinta Inn & Suites by Wyndham San Antonio Medical Ctr NW for three days and unfortunately, the experience has been underwhelming at best. From the moment we entered the lobby, the musty, damp odor hit us like a warning sign — and it wasn’t wrong. The word “fresh” seems to have skipped this hotel entirely.

Let’s talk about the laundry situation: ancient coin-operated machines that feel like relics from another century. Not only are they completely ineffective — our clothes came out barely washed and still damp — but the hotel doesn’t even have coins available. I had to go hunt for $1.50 in quarters at the nearest gas station, which felt like a scavenger mission in the middle of my stay.

The bathtub situation is equally disappointing. Unless you bring your own shower shoes, good luck feeling clean. They’ve placed an anti-slip mat or panel on the tub floor, but its edges have collected grime — clearly neglected for years. I doubt anyone has thought to lift and properly clean it. It feels like the memories of countless past guests are still clinging to it — and not in a sentimental way.

As if that weren’t enough, my spouse requested some extra towels. We were told they had been delivered to the room — they weren’t. When we called back, the response wasn’t an apology, but a cold “you can come pick them up.” No courtesy, no “we’re sorry,” just a complete lack of hospitality. Basic manners seem to be optional here.

What’s ironic is that one of the floors is reserved for a “sleeping lab.” Yes, a sleep study facility. That corridor smelled significantly better, almost like it belonged to a different building. So clearly, the hotel is capable of maintaining certain areas — just not the ones regular guests use. That alone speaks volumes.

And let me be clear: this message is for the management. If you can’t manage this property with at least a basic level of care and cleanliness, maybe it’s time to hand it over to someone who can. Hospitality requires more than collecting payment — it demands respect for your guests.

This property is in desperate need of renovation, fresh air, and frankly, a rethinking of what modern travelers expect. Until then, I won’t be returning — and I wouldn’t recommend it to anyone expecting even...