SpringHill Suites by Marriott Fort Myers Airport — Hotel in San Carlos Park

Jan 3rd my flight to Boston was canceled due to a snowstorm so we booked a room at SpringHill Suites seeing the ratings were very good, it is close to the airport and it is a Marriott property so I was confident it would fill our needs. Unfortunately, after coming back from dinner we notice dozens of small bugs crawling all over the desk. We called the front desk and they sent housekeeping down to clean them up. The woman told us they were just "sugar ants" and that they get them from time to time. Well, my girlfriend was totally grossed out and she didn't want to stay in that room but they were booked solid and had they had no rooms available. It was late, we were tired so after she calmed down and we fully examined the sleeping area we decided to stay. Here is where the real problem starts. The next morning the nice woman checking us out clearly told us that due to "the problem with the room" there would be no charge but because it was booked through Expedia it would take several days for me to see the credit. I waited patiently but never saw the credit. Yesterday I contacted the hotel manager and they had to look into and let us know what the could do. Today they informed me the best they could offer was a $50.00 credit. First, they never issued any form of credit much less the credit they originally promised then they randomly decided on $50. I declined their offer! I'm a Marriott Rewards customer who has had good experiences in the past so I'm very surprised how this was and is being handled. As I write this I'm on hold with Marriott Corporate to see if they are on board with this type of customer service. The first representative I spoke to said he would send a note back to the hotel manager so he was no help, I asked to speak to his manager but after being on hold for 4 minutes I was told his call volume was very heavy tonight (shocker) and he would call me back some time tonight. Saying I'm disappointed is a vast understatement so unless you like creepy crawlers and broken promises, I suggest you find somewhere else to...

My friend and I stayed at this Marriot for 4 days and 3 nights while attending a wedding in Fort Myers and it was a blissful experience! The hotel is about 10 minutes from the airport, which was perfect for us to drop off our things and head over to the beaches. Check in was smooth as the lady at the front desk was friendly and efficient. Being a New Yorker, this was a must and major plus for us. We got the One king suite on the 4th floor which consisted of a living area with a tv, comfy couch, lamp and a work desk. There was also a mini kitchen with fridge, microwave, coffee maker and sink. Complementary tea and coffee was also available in the room and in the hotel lobby. During the afternoons the front desk would offer cookies and pastries for the guests (perfect for a grab and go snack before hitting the beaches). Gina, that sales manager for Marriot greeted us at the front desk and provided us with recommendations about places to visit and eat, she was also there when we were checking out. Her warm smile and kind heart makes us think about our trip to Fort Myers, cant wait to go back! Back to the hotel, The beds were comfy and large and an extra blanket was provided in the closet for people like me that are always cold. Bathroom was clean with fancy folded hand towels. Breakfast was ample and a variety of options were available for our 4-day stay. Options such as waffles (add your own toppings), cereals, yogurt, fruits, oatmeal, toast, bagels, pastries, muffins, eggs, sausage, juice, milk, tea, coffee and green tea and other things I cant recall at the moment. The women that ran the breakfast were super sweet and tried to please all the guests. The hotel also has a pool and Jacuzzi that I used once during my stay. It was quite relaxing! Of all my years of traveling and staying at multiple hotel chains, this hotel was truly unique with it’s warm and welcoming hospitality and...

My room was crawling with ghost ants. They were in every area of the room. The overnight staff or evening staff that checked me in was phenomenal and they were very apologetic and we kind of had our giggle when I went to the store and came back with a huge bottle of vinegar to clean the room with. As long as the countertops were wet with vinegar the ants were gone I used 128 Oz a vinegar during my stay. I purchased Ziploc baggies to seal up any food that I had, like chips or whatnot that I may have just folded the bag over and clipped it. The daytime staff had very little people skills I was under impressed with them. When I arrived home I was informed that the manager, by the manager, would be giving me 10,000 points added to my account for the inconvenience of living with hundreds of ghosts ants from Friday to Sunday but when I got the information back from corporate it was 8,000 points. I understand that the the evening and night shift have very options that they can take when it comes to situations like this but nobody during the day shift offered any solutions. I get the Ghost dance are a thing in South Florida because I live in South Florida but the number of ants in this room from the the front door, to the kitchenette area, to the desk, to the entertainment cabinet, to the nightstand, to the AC unit, to the window, to the closet, to the bathroom, to the vanity, to the beds, and all over the walls is rather excessive. For some reason my phone will only let me post one of the dozens of photos that I have not to mention the videos that I have taken of these little worker guys doing their business. Obviously this hotel management does not take it seriously to have regular pest control out treating...