Burger King — Restaurant in Florida

Giving this the poorest review. Personally I love BK. Yesterday I had the worst experience with the staff. This woman at the drive thru was completely rude I asked nicely about a redeemable coupon she tells me to pull forward then she is rude as can be at the window tells me I’m holding up the line to go inside and I told the manager I wanted a refund for the 1 sandwich I bought that I was trying to coupon but the other woman told me to come inside then the woman gets upset I requested a refund and the manager says nothing instead she starts making me another sandwich. Mind you I had already advised I just wanted a refund because I had a coupon for a free sandwich then the woman intervenes getting upset about the refund telling me she had to throw the sandwich away but I had already told the manager I just wanted my money back and both did not seem to pay much attention to what was going on since I said at the window and at the counter I just wanted a refund. Won’t be going here again. I will drive to the other BK on Lee with...

I don't usually leave a bad review if I have a bad experience, but this one is truly deserved as the company as a whole and their quality of food has gone down so bad the last 5 years. It doesn't matter which one you go to in Cape Coral, I've tried them all and the food was awful at each location. I really don't even blame the staff or management, I think this problem needs to be fixed from the very top. It's like the franchise has given up on caring about individual locations making sure the food and service is up to their standards. It's really sad that this company has gone down so bad since I was a kid. I hope they turn things around for...

Okay. I'm rating this restaurant 5 stars based on drive through service , the food I ordered and accuracy. I haven't been inside so don't discredit me and my ratings. The have been always accurate on my custom orders. The impossible Burger is excellent. Have you asked yourself? What is 100% beef? Pink slime? What's that? Vegetable based burger? I'm okay with that. I can now stop in fast food restaurants again knowing that I'm not eating mystery meat. Burger King also had a Very tasty Veggie Burger too. I haven't asked if that's still available but I will on the next visit. The way of the future is here. Try...