Hyatt House San Diego/Sorrento Mesa — Hotel in San Diego

I’ve been a loyal World of Hyatt member for years and typically stay at Hyatt properties 20 to 25 times a year. This year, I’ll exceed that. I’m currently just a few nights away from reaching Explorist status, which is one step below Hyatt’s highest Globalist tier. So I know the brand well, from Grand Hyatts to Regency’s to Hyatt Place and House, from New York City to Scottsdale, Nashville to San Francisco, I’ve stayed at them all, so I know what to expect from each brand.||||It may not seem like a lot, but as someone who works from home and only travels occasionally for business or personal needs, I always choose Hyatt. That loyalty is intentional. I value consistency, service, and the trust I’ve built with the brand over the years. ||||I stayed at this Hyatt House on a Monday night. I like the area and the property itself. It’s clean, well-maintained, the staff was friendly, and my room was comfortable. But I booked a free night using points, and that’s where the frustration comes in.||||Despite this being a four-story hotel with plenty of rooms, I was placed on the ground floor right next to the restaurant and breakfast area. The bar noise in the evening wasn’t terrible, but definitely noticeable and should have been a heads-up for what was coming. By 6:30 AM, I could hear everything: families talking, plates clanking, chairs dragging. It was as if breakfast was happening inside my room.||||I’ve started to notice a pattern with Hyatt when it comes to redeeming points. It often feels like franchise locations are instructed to assign the least desirable rooms to guests using free nights, no matter how loyal they’ve been. Maybe they were full that night, but on a Monday in Sorrento Mesa? With plenty of hotels in the area, that’s hard to believe.||||That said, I do like this property and I would stay here again. The cleanliness, comfort, and location are great. But Hyatt really needs to pay more attention to how they treat loyal World of Hyatt members who have spent a lot of money earning those reward nights. A comped stay doesn’t mean second-rate placement. Maybe Hyatt isn’t aware of other Franchise Hyatt’s day-to-day operations and playbooks.||||||Pro Tip: If you don’t trust your alarm clock, definitely ask for a first-floor room near the breakfast area. You’ll be awake at 6:30 sharp whether you want to be or not. It’s like having a built-in wake-up service…with forks.||||I’m not a Debbie Downer, and I don’t leave reviews often. I could easily leave a one-star review, but I believe a three star is fair for the reasons given. But, if you’re a World of Hyatt member like me, I hope this comes across as honest feedback, not negativity. I love the Hyatt brand, I really like this property, the customer service, but some small details are starting to chip away at the overall experience. Hyatt, please do better, especially for the guests who...

Started off a little rough. We requested an early check-in only to be told our room may be Ready about two hours after regular check-in.||We asked where the nearest grocery store was and the front desk wasn’t able to help us. So we googled the nearest grocery store and went and bought some groceries since we had some time to kill. We got back at 3 o’clock and was told we were still another hour or two away from being able to check in so at 3:30 I went back in. To find out just how long it would be for us to get in especially since we requested an early check-in and there was another person at the front desk and she was more than helpful. I wish I had gotten her name. She went above and beyond to find out exactly why it was taking so long for a room to be ready. I told her I understand. It’s just a little after three which is a normal check in time but to be told, it may be after two hours after the normal check in time was kind of crazy to me. She checked in with the cleaning staff and they told her it’s probably gonna be about another 30 minutes for them to finish up the room I was like not a problem. We’ll just be waiting out in the car cause we have no place else to go at the moment. She called me back within 20 to 25 minutes to let me know that the room was ready. I walked in. She had my keys, ready to go. Let me know that everything was good to go and even showed me where to park and be able to go in closer to the room to be able to unload all of our stuff. She is what customer service should be. Wish I would’ve gotten her name to give her credit for this. The overall day was good. The morning breakfast was amazing. They had lots of choices each day. There was always eggs. There was always bowl of fruit. They also had miso soup, lentils, and rice in the morning Each day was switched out by either pancakes, waffles or French toast and there was also either sausage or bacon, but your basic breakfast but it was always hot and tasty. We got a suite room with two queens. The kitchen was great. The microwave convection oven was amazing. We were able to make some of our Christmas meal to take over to my family‘s house when I come back in the area I will more than likely stay back...

The first of all, when I went to do the check in through the contact less key dispenser it doesn’t exist!! So, you lied to me about it because it was what I was read in the webpage, the emails I received from Hyatt and the email confirmation for check in. In this is one of the reasons I choose your hotel instead another one the contact less because I’m very concerned about the safe and healthy procedures. I spent 20 min waiting for the receptionist being in line with other people because he was busy with other guests.

The cleaning of the room was really bad. It was a lot of dust everywhere like no body use it in a long time. I spent almost 30 min cleaning the surfaces because I have toddlers and I didn’t want they touch all the dirty. The microwave was with a lot of rust and the microwave plate inside it was messing and with a baby still drinking baby bottle I couldn’t heat it properly.

The fire stick on the back of the living room was placed in a different input, so after almost an hour trying to figure out in our phones what was happening I called the receptionist and she told me that maybe I should put the fire stick in the number 1 input instead of the number 2 where it was. I can’t believe how the person in charge of the room doesn’t check this before our arrival. I mean is something very simple, but when you’re a guest you expect that everything be placed in the right place before you’re arriving, instead of the guest need to do it to be more comfortable. We go very often on vacations with our little ones staying in a different kind of hotels in USA, Mexico and Europe and In overall I don’t recommend using the Hyatt hotels, as I was expecting more quality in my staying specially the contactless key dispenser as I...