SpringHill Suites by Marriott San Diego Mission Valley — Hotel in San Diego

My honest review of SpringHill Suites San Diego Mission Valley!! Sorry its going to be long. I searched for a SD hotel for HOURS before choosing this. I read tons of reviews and was turned off by other hotels that had bed bugs or roaches. We were pleased with our stay. So we had three adults and two young children in one room which fit us all comfortably. I was pleasantly surprised by the crib they supplied which was a smaller pack n play which was nice compared to the best western we stayed at disneyland this year that was a small metal crib. We were a little bummed that our rooms view overlooked a roof but its ok. The front desk staff was always welcoming and nice/helpful. I liked that there was adequate parking close to the front door as well as handicapped parking for someone in our party. It would of been nice if there were maybe a few more handicapped spots, but it looks like they were possibly removed at one point and electric vehicle charging stations were added which we do not have. I like where this hotel is located. It's not in walking distance of much besides a starbucks (which is a must for us) but many things are easily accessible and close with a car. Breakfast was standard. When we checked into our room, two of the trash cans were missing trash bags. I was able to ask the cleaning lady in the hallway who did not speak english but was very nice and thankfully I knew how to say trash in spanish lol. We liked that the shower/sink combo was separate from the toilet. Only wish the Toilet had a regular door that you lock because it was a sliding door which is easy to walk in on someone, or you can hear everything they are doing in there, all the noises...you know? One creepy thing is our TV kept randomly turning on with no one near the remote. I also think the thermostat should of been higher, it was very low on the wall where children can reach it and play with it. It should be more adult level. Also i'm not sure if this was our room specifically or all the rooms, but the TV was not centered with either bed, but you could probably turn it if needed towards the beds. I did think the beds were really firm, but I know some people like that. there were lots of pillows though which was nice. I did only see one bug the entire time and it was hiding in a drawer, it was a silverfish bug which I occasionally have in my house so I was used to seeing them and usually kill them but I did not kill that one. The room came with standard things like a microwave, mini fridge,ice bucket, iron and ironing board, coffee maker, blow dryer, hangers, luggage rack, plus a little office area with an office chair in addition to our two beds and a couch which was neat. I also liked how there was a trash can on our floor, and working elevators. I also liked how the front desk downstairs had things to purchase, they have drinks, ice cream, alcohol and other things you might need in a pinch like otc meds or toothpaste etc. The ice cream was a bit marked up but guess thats just the price you pay on vacation :) Also I loved they had a recycle bin in the room although it was very small. Better than nothing! There are also bins to recycle in the lobby which is really cool. Parking is not free, and it is added onto your original total so be aware of that. I do think we would stay here again and we do plan on coming back when its warmer next year since its a little too chilly in November. but thank you for helping us...

Update to my post: I am so disgusted with the management team here at the SpringHill Suites by Marriott hotel. Apparently, Corey did not like my review of the hotel or his staff, so he decided to address it by responding to my review and giving false information. I know you are just trying to make yourself, your front desk staff, and your other manager Dan look good. Let's be honest. You were not even present during my check in process or during any part of my stay. You never even interacted with me once. If you were a decent manager you would have picked up the phone and addressed my concerns. Instead you and Dan just run and hide from your responsibilities by sending false claims in response to my feedback about the hotel.

First of all, I did arrive with a service animal and I have proof of documents that I carry with me in my purse. Never once did your front desk staff ask me for the proof of service. I completed a form that he is a service animal and if you had any concerns about this you should have asked me directly. The front desk staff specifically Eddie smiled and was so fake. Who gives you the right to go into my account and charge me $180 because you felt my dog was not a service animal? That is cowardly and unprofessional. If you had a concern you should have mentioned it to me. You have no common sense and have no right to tell me whether my dog is a service animal without doing your due diligence first. I called the morning of my charge and stopped by the front desk on numerous occasions to be told that Dan was busy and would get back to me. He was apparently handling a parking lot situation or in housekeeping. What a joke!! Where have you seen a general manager in housekeeping and when I went into the parking lot to look for Dan he was no where to be found. It was just an excuse to avoid my calls. I spoke with Maria and Frank at the front desk about getting a hold of Dan and they were not able to help me because they said he stepped out on numerous occasions. In addition, they could not address or help answer my questions about the room charge without Dan's authorization. But apparently Dan is no where to be found. When I did eventually get him on the phone, he was rude. He said he had a stressful morning and didn't need to hear what I was saying to him. He said, "We did nothing wrong." You should be ashamed of yourself and the way you handle customer complaints. I was there on vacation 6 hours away from home with a service animal and disabled father and this is how you treat your "guests". We were forced to switch hotels because you refused to handle the situation in a decent manner. However, you lost a guest and the resort nearby gained a guest.

I went to stay at the Bahai Resort and it was a lovely experience. The rooms are amazing and it's right by the bay. The cost was not too much more than SpringHill, but my experience was completely different. Management there were available and compassionate toward my situation when I explained what happened at SpringHill. They got us in and took care of us exceptionally well. I would highly recommend Bahai Resort. This is not how you keep guests coming back or treat guests at all. If you want to get a poor experience stay here at SpringHill Suites...

(1) When checked in, there was a line of 4-5 guests checking in, still the check-in process went fairly quickly, and the front desk clerk comped our parking fee - although not even sure why there is a parking fee, not that the hotel is some high end hotel

(2) Overheard conversation between front desk clerk and another guest one day that the "overflow" parking is at Dave & Buster's ... are you kidding me?!? I know that I read in at least one other on-line review that this location does not have a hot tub due to the need for more parking spaces, yet the overflow parking is something like 0.4 miles from the hotel ... one night, got the last parking space, would not have enjoyed having to make the walk after dark

(3) The privacy of the bathroom and shower room were crazy in my mind, with the frosted glass in the doors - what's the point? And, to be able to hear somebody going to the bathroom - not my ideal for sure. If I was there by myself, probably not an issue. But, being there with my wife and kids, having to get up early for work during the week while they still slept, couldn't hardly turn on the bathroom lights and/or make any noise for fear of waking them all up. In my mind, hardly worth even having doors on the bath/shower rooms.

(4) Breakfast was spotty at best - few days were fine, but generally oatmeal, sausage, and eggs were warm at best. Certainly during the week was better with the fresh fruit and cheese options, maybe trying to cater to a more professional audience during the week, not sure?!? Couple of days (Sunday, Friday), we were down to breakfast closer to the end time of service, disappointed to find that things were short on supply or gone completely (especially the oatmeal).

(5) Overflowing garbage cans in the breakfast area - certainly, the breakfast service was busy and the garbage can pile up pretty quickly, but even one day was down there some time in the evening, and still overflowing ... not sure if was still from the morning, or if just accumulated that much during the day or not.

(6) Pool bathroom out of order until morning - was down in the lobby probably 4 AM ish on Friday morning before we checked out, couldn't sleep well so went down to lobby so didn't wake up family - tried to use the restroom, and found that the toilet was 'OUT OF ORDER UNTIL MORNING' (or something like that) - seems like a SOLD OUT hotel at max capacity could at least have a 24x7 facilities person

Likely not a returner to this...