DiscTech — Local services in San Diego

Sent wrong hard drive and want to charge me 15% restocking fee! I have to pay for shipping! I DONT RECOMMEND! I got right drive from Amazon! I got what I paid for from this company $50 what else did I expect! I will not publish my government name on here or order number but I did purchase drive from this company! I will not give you the opportunity to send me another wrong drive again! I have the right 1 on installed and running fine! The wrong drive your company sold me is on its way to recycling bin at Best Buy! Not even worth it dealing with this company again for me! FYI unless you can actually pick it up from this company and see it with your eyes that it is what you want and need I WOULD NOT RECOMMEND THIS COMPANY ordering online!THEY WILL CHARGE YOU 15% RESTOCKING FEE🤬 If I could I would give this company -5 stars! There’s no need to review it! I purchased the right from Amazon! You can not fix this! It’s at Best Buy getting recycled! The money already been payed on my credit card! The money I spent do what you already did! Keep it, plus 15% restocking fee🤣 enjoy! I’m not responding again! FYI I’m not a store but a customer your company just lost! And give you order number so my government name can be blasted over the internet? Sorry your wrong just like the wrong drive your...

I wanted to expand the storage on a TIVO (increase from 1TB to 2 TB). TIVO compatibility chart lists the 15 characters model number. Sellers list only the first 8 characters. All seller I contact until DISCTECH would not honor their listing pictures or work with me. Val took the 7 disc drive model numbers (the full 15 character numbers) to the warehouse staff and came back with the drive I should order. It arrive quickly, was the correct 15 character model number, TIVO accepted it (TIVO had already rejected my first three tries from other suppliers), added the storage, and it worked!!! What great extra service. No other supplier that I contacted was willing to provide this needed level of service. Great Job and much appreciate. BTW, I just ordered a second drive so I have a spare in case I have a drive failure in the future - I will not have to repeat the frustration and considerable level of effort it took to get to the right company/person. Great job, great customer service, greatly...

So Happy I discovered this place from another peers recommendation. Our IT company has been struggling to find a reliable and knowledgeable resource for our Dell Server disk needs (we oversee some 700+ Dell servers). Other companies in the third party Server Supply space have sucked (selling used sketchy stuff), and this is where DiscTech has been a breath of fresh air. On my first call in about a complicated SAN storage need, the person that answered the phone (Val at ext. 104) was super knowledgeable, willing to engage, and helped us find a solution. Great follow-up and the pricing was a fraction of what Dell is currently charging directly today. Parts arrived on schedule 2 days later. I rarely take time to do an online review, but Val earned it for DiscTech....