Ox 9 Lanzhou Handpulled Noodles — Restaurant in San Jose

If you name a dish as being for spicy lovers, only for it to hardly be spicy at all, you are bound to disappoint me.

I ordered a spicy lover noodle soup from OX9 recently, and as a spicy lover, it was hardly spicy at all. With a title like that, I had anticipated the spice to be on the same level as something like Buldak ramen, and while maybe that is a fault of my own tastes and high expectations, even an average person would have a hard time detecting the spice.

As other reviews have stated, the soup is oily and the price does not match the value. In addition, the soup is simply not flavorful. I could not finish my bowl because it didn’t fulfill me; I had to pass it to my friend to eat the rest for me. The noodles were the only fine part about this meal. This isn’t the worst dinner I’ve ever had, but perhaps the most shameful one. Overall, I probably will not be...

Horrible attitude from staff when being assisted by a rude Asian young lady handing out orders. I purchased over $50 dollars worth of food. The staff didn’t want to give me four .5 (half ounce) chili oil small cans (not even when I clarified I could pay for them). She just tossed two miniature half empty (not even half ounce!!!!!) and gave me an ugly face and snarky comment saying she could only give me two. This food is very, very, very bland food. I had to drive to a nearby store to buy chili oil due to awful customer service. You are not the only Asian food restaurant in this mall (please save yourself the headache and buy a quality elsewhere). The most uptight business model if that’s how you treat your clients. I wish your business bad karma. Way to...

Food is ok. The server (the guy who claims himself to be Jonathan, which I doubt is his real name) is extremely rude and aggressive towards customers. We specifically ordered a #1 today and he gave us another one which we can’t eat (since it’s too spicy). When I went back to ask him, he not only refused to address and rectify this by denying it, but falsely claimed to have verified the order with us (which he didn’t) in order to shake responsibility. Furthermore, the person lacks good communication skills and acts defensively and attempts to put the blame on customers. This is unacceptable behaviour and reflects how little the store thinks of...