Residence Inn by Marriott Santa Fe — Hotel in Santa Fe

FILTHY!!! My children and I had a very bad experience here. The first room they sent us to had been used, by this I mean the toiletries were missing, hardly any toilet paper, open soap boxes on the coffee table, dirty kitchen utensils in the sink. They did admit that they had checked other guests into that room, but the guests changed their minds on a downstairs room. I was told that housekeeping was sent to the room after they vacated. Obviously they did not clean well, the bed was made, but that is about it. We were then moved to "the only room they had left" which had a smaller bed then I requested and was FILTHY. We were in town for a wedding and had dinner plans to get to, I told them I wanted housekeeping to come and clean the whole room. The cleaning woman showed up a few minutes before we were to leave, she vacuumed only the middle of the room and then asked if I wanted more towels. I had pointed out the issues to her, not realizing she did not speak English and I am not fluent in Spanish. All of these were here when we checked in. The things I wanted cleaned up were: Hair on the bathroom floor Hair in the shower Dead bugs by the fireplace Dirt and popcorn by the entry door Candy by the couch Black marks on the bedspread

I took pictures before I even called the front desk, as I was appalled that a hotel would even remotely consider this clean. There were other issues with the room, things that needed attention. Such as, lights that did not work, broken handicapped bar in the bathroom, broken toilet paper holder, stains on the curtains, lamp shades and couch.

When I did speak to the font desk, they had to call the house keeping manager, to translate to the cleaning personal what was dirty and needed cleaning. I had nightmares that night of the possible bugs that were crawling on myself and my children. Also when we were leaving, the air conditioner ran all night long, did not cool the room, the maintenance man came in and "checked" it, but did not fix anything. Oh and also the fire alarm flashing lights were going off when we did return from dinner.

Such a disappointing response from the staff and manager, offering $50 off one nights stay for our "inconvenience" when I told them there was no way I was paying to stay in filth and called corporate to complain they did take the night off. The whole housekeeping staff need desperately to be retrained.

Those that might think I am just being picky, my youngest child is a toddler, and as anyone that has had children know they are notorious for putting things in their mouths, how would anyone else feel about someone else leaving candy, popcorn and bugs on the floor where children can get them? Also the picture of the TV on the stand, that is where the TV sits, with the cables on the floor, absolutely no child safety harness to keep the large TV from being pulled off and onto a child. I had to move it back to the wall and pick up the cords to make my children "safe"...

As a frequent Marriott business traveler, I’d like to divide my review into two parts: property-specific feedback and a significant issue I’ve encountered with Marriott’s corporate policy. Property-Specific Feedback: The staff at this location were friendly, and the property was clean. However, it could benefit from a modern refresh. One disappointment was the pool area, which was closed for the winter, including the hot tub. This felt like a missed opportunity, especially since Marriott properties in colder regions like Colorado keep their hot tubs open year-round. Another concern is the fans in the second-story loft rooms. The current fans are outdated, appear to be from the 80s, and barely circulate air. This makes the loft uncomfortably hot. Upgrading to larger, more efficient fans could address this issue and eliminate the need for the somewhat patronizing sign by the thermostat imploring guests not to lower the temperature below 68 degrees. Marriott Corporate Feedback: Marriott’s corporate check-in policy caused unexpected frustration during this stay. After a long week cleaning out a family member's home in Las Cruces, we looked forward to our two-night stop in Santa Fe on our way back to Denver. Unfortunately, while traveling with a trailer, we dealt with a blown tire near Truth or Consequences and were unable to reach the hotel until the following day. I had checked in online through the Marriott app at around 5 PM when we left Las Cruces, assuming it would streamline our arrival process. However, upon calling the hotel to update them on our situation, I was told that because I had already checked in online, the reservation could not be adjusted or refunded for the missed night. Had I waited to check in upon arrival, the first night could have been refunded. This policy feels unfair and short-sighted, especially for business travelers like myself who often use the app to save time. Moving forward, I’ve learned never to check in online again, and I suspect this experience could deter others once they encounter a similar issue. I urge Marriott’s UX and operations team to revisit this policy, as it undermines the convenience Marriott advertises and discourages adoption of its online check-in feature. Despite these concerns, I appreciate the staff’s hospitality, but I hope both the property and corporate policies see some thoughtful improvements to provide a better...

Great location and set up. Clean and quiet. However, it is very dated and in desperate need of renovations. Outlets in hard to reach areas, bed is hard as a rock, doors don’t stay on the tracks, broken outlet. Can’t turn thermostat below 68. Breakfast is typical hotel breakfast, but I thought it wasn’t bad. Towels were small and worn out. You can tell the staff try very hard. Every interaction has been wonderful. I blame this on management/owners. **Update-24 hours later. I travel weekly for work so I am in a hotel more than my home. As I wrote the above review I had turned up the heat. About an hour later realized heater was not working. Went by front desk and reported. Came back a couple hours later still freezing cold. Went by front desk frustrated because heat wasn’t working and already had to have bathroom outlet replaced day before. Front desk got brunt of my frustration for which I apologized and she took it like a champ. The problem was handled immediately. I was also moved to another room which was nicer. This room actually had a digital thermostat so you can tell if you lower it below 68 where as the other did not. The manager, Luis, found me and took the time to explain that a new Residence Inn is being built so they are trying to keep this one up and going without putting an abundance of money into. I appreciate this rationale and respect it. I also very much appreciate that he took the time to speak with me without giving excuses. When he told me this place was being turned into apartments I actually felt a little sad. This hotel is old but it is clean. The staff is wonderful. Depending on your comfort level the beds are either too soft or too hard. I now have a bed that is soft but pillows are terrible. What do you do?! Oh, and the towels in this room wrap all the way around me🤣 This place has charm, but this...