Holiday Inn & Suites Scottsdale North - Airpark by IHG — Hotel in Scottsdale

||My husband and I selected this hotel from a Google Maps search due to its proximity to an authorized GMC mechanic shop. Using his Bank of America Visa, my husband made the reservation in the morning on the day we were to arrive which was 1 week ago from the date I am writing this review. The 2-night reservation was made through what was identified as IHG (as opposed to “Booking”or “Expedia”) because it was the best deal. The confirmation of this reservation was sent to our email address as Super.com Confirmation for Holiday Inn Hotel & Suites Scottsdale North-Airpark, An IHG Hotel.|We arrived at the hotel earlier than 3 pm and the following interactions occurred between myself and Front Desk Person (approx. 2 PM Monday 10/16/23): Front Desk did acknowledge the reservation and its terms as from “central reservations.” Front Desk asked for a card to hold on file that would be charged $100 for incidentals should they occur. I gave Front Desk my Amex card. Front Desk was able to accommodate our request for early check in and found room 240 for us to occupy. |We were made aware the vehicle repairs would require us to stay at the hotel an additional day. My husband made a second, 1 day extension reservation through the same IHG website and received confirmation to our email from the same source as stated above. On Tues 10/17/2023 I informed the same Front Desk Person we would be extended our stay for a departure on Thursday morning 10/19/2023 and requested we stay in the same Room 240. The following interactions occurred with Front Desk Person: Front Desk Person did not appear happy that the reservation was made through IHG but acknowledged it. Front Desk Person informed me that this second reservation had been made for an accessible room, not the same type as we had. Front Desk person stated she would make it possible for us to stay in the same Room 240 (which, of course, eliminates the need for housekeeping to clean two rooms).|My husband and I departed Holiday Inn 14255 N.87th Street SCOTTSDALE an hour before checkout time Thursday 10/19/2023. Upon routine review of charges made to our credit cards it was discovered on Sunday 10/22/2023 that Super.com had charges for $367.53 (first two nights) and $183.37 (additional night) which was expected. The Hotel had also charged our Amex card $421.84 for the first two nights plus incidentals and $161.63 for the additional night (no incidental charges). The expected charges on the Amex card should have been limited to the total of $98.58 in incidental charges. |Yesterday 10/22/2023 I spent over 3 hours with both Front Desk at this hotel and Central Reservation Jen at 1-855-914-9696 to get the double charges removed. Front Desk inferred that the use of incidental charges allowed the hotel to charge our card. At this point Front Desk also claimed that the hotel is not responsible for “third party reservations” which. Central Reservation Jen called up Front Desk and then repeated what Front Desk said. Their conclusion was that I was responsible for getting Super.com to remove their charges to our Visa card (even though both of the transactions had been acknowledge by Front Desk as legitimate).|Attempts to call Super.com were unsuccessful. Their customer service feedback relies on emailed interactions to PissedConsumer.com. This modus operandi may work for Gen Z, but my style is to send this missive to Christopher J. Nasetta (president of Hilton), Fazal Hussein (CEO Super.com) and the Federal Trade Commission regarding the Online Booking Market.|Due only to the inability to contact Super.com directly I filed a dispute with Bank of America, however I believe that the hotel management erred in charging our Amex card and the hotel is at fault for double charging.Bank of America will follow up the complaint . |In summary, this hotel is a great place to stay … or get shipwrecked as we were. Great rooms, pool, hot tub, exercise room. But do not trust...

My husband was in Scottsdale for business and we stayed at this hotel for four nights.|My first advice: Check the cancellation policy before you book. This is on us, not them, but we tried to switch to a hotel closer to the Scottsdale airport two weeks before our stay and the penalty was one night--$200 after taxes. (I believe the actual room was about $160.) And the cancellation policy is entirely dependent on your rate. We had never stayed at any hotel with that kind of policy, especially so far in advance. Again, on us, not them. But don't be us! Double check! My next advice that this hotel taught us: Never completely move into a room until you check every fixture in the bathroom. This tip was GOLD and I learned it riding the elevator from a business traveler who stays at this hotel often, for the location, (which I completely understand, it's great), and said the bathrooms are always problematic. Not one fixture in our bathroom worked properly, but by the time we realized how bad it was, we didn't want to switch rooms, and figured another room might be worse. The bathroom faucet was very hard to manipulate in any direction, and hot water took an eternity. By far the worst thing, we stood ankle deep in water during our showers, every morning, because while the tub drained, eventually, it was at a glacial pace. About an hour for all of the water to clear after a shower. Fortunately our personal schedules were staggered enough so the tub would be emptied by the next shower. An added bonus was the black shmutz that came out of the drain and floated around during the first shower. And everything left over in the tub after it drained. (I always rinsed my ankles and feet afterwards.) Which is not only gross, but we aren't spring chickens, and by shower two or three, the tub gets slick and potentially dangerous, because of the draining issue. And the toilet was very hard to flush. The bathroom was also very cramped, and you had to sit sideways on the toilet to clear the door. And there was no bathroom fan. We always had to leave the door wide open during showers to let the steam clear. The beds were great. I mean, really great. Better than our own. Clean and comfortable. And some people will get this, others won't, but the room had a LOT of furniture, which I loved. Comfy chairs, nesting tables, multi purpose ottomans, a lovely desk with a nice light--it gave us multiple places to put suitcases, and multiple ways to use the furniture. I am not sure the floors have ever been vacuumed, because all of the carpet in the hotel is dark brown. And so were the bottom of our slippers when we left, which were clean when we went. My advice is the same for all hotels, not just this one--don't walk barefoot. We were so encouraged by the lobby on arrival! Brand new looking, modern, a really nice restaurant that we never ate in. But stepping into the room hallways was a bit of a time warp. Mostly the carpet and the rooms themselves, a bit dated. But mostly clean. And ultimately, clean always wins for me. The red haired gal at the front desk was very sweet--I appreciated her nice smile! They don't do housekeeping unless you ask, which to us is a plus, not a minus. There is no free breakfast of any type, but you can buy breakfast in the restaurant. And no free coffee in the lobby, but a K-cup coffeemaker in the room. The location of the hotel is AWESOME. A very quiet business park, zero traffic, and centrally located, of course depending on your needs. There were big pluses to this hotel, and big minuses. But most we could deal with for four days. Most of all, we would just say watch the cancellation policy, and check your bathroom before you "move in." That was a great lesson for us, going forward with any hotel. I wanted to write the kind of review I like to read myself, so I hope it...

Upon arrival, we noticed ample parking and a well maintained. Exterior . The woman working reception was extremely friendly. She helped us check in, took information down and let us know that breakfast was from 6 AM till 11 AM down in the lobby. After We checked in and started our normal "motel room" cleaning routine. (We got a suite with a kitchenette, Jacuzzi tub, balcony and a king size bed). The room was very spacious, quiet, and APPEARED to be clean.... The television entertainment definitely left us longing. The channel changed very slowly, the TV guide option did not work at all. There was ample hot water for bathing. The dishes appeared to be clean along with the eating utensils that we did not use. There was coffee in the room along with a pod type coffee maker. After a night of rest, I woke before my spouse and started my morning routine. I immediately took a morning shower because I was feeling a little itchy. After my shower, I went downstairs for breakfast to find there was NO BREAKFAST OFFERED with our room. It turns out breakfast is cooked in the hotel restaurant with a very high priced menu. I waited around for approximately 10 minutes waiting for my order to be taken. I had no luck ordering breakfast, once the woman who was taking orders was done with the people in front of me, she walked away and started Conversing with the two other women at the front desk. After patiently waiting, I walked over to the front desk to ask about breakfast. The woman who is taking orders and walked away, asked me (pretty rudely) if she could help me, I said yes, I am here for breakfast. She then gestured towards another woman, and said she can help you. This was the second time I felt snubbed in this hotel, but that one woman. I was asked what room I was in and then was told breakfast was not offered with my suite. (I guess renting a suite does not get you breakfast here). I was un-informed, and very disappointed! Needless to say, I did not have breakfast for my spouse when she woke up. Shortly after returning to the room, my spouse woke and we noticed her face was extremely swollen and red, her body was itchy, she was miserable! We could not figure out what caused this allergic reaction until just before leaving the room. Before leaving a hotel room I like to gather all of the trash and put it in one spot, strip the bed and leave the blankets and sheets piled on the bed along with the pillowcases. Pile all the used towels in one spot on the bathroom floor. these things make it easier for the hard-working cleaning staff. Before I leave, I leave a tip as well. As I was stripping the bed, I found what was causing my spouses reaction. I don't think this bed has ever been stripped completely down due to all of the evidence that was underneath our linens. Underneath our fitted sheet was another sheet on top of a mattress pad. That sheet and mattress pad had fresh urine and blood stains on it that had not been ran through the wash. I have never been more disgusted in my life!!!! we slept on someone else's urine!!! We slept on someone else's blood!!! my spouse was having a reaction on her face because of the filth that was hidden in that bed. There is no way I can recommend this hotel, knowing how things are hidden. There is no way I could recommend this hotel, feeling the racism coming from the woman of the Ebony persuasion, who walked away from me at the restaurant, and was very rude to me at the front desk. She came across extremely prejudice, and rude. To break everything down, we were misled, believing breakfast came with our room, the hidden filth in the room that caused a physical reaction for several days. The in room entertainment was very disappointing, and the price for this room definitely did not reflect the value. Huge fail,...