At Home — Local services in Scottsdale

Purchased one item to be delivered and one item to be picked up in store. Apparently items delivered are through a third-party delivery company and they do not deliver to second floors. Nowhere on the website it said this. I received a phone call from the delivery driver telling me that I need to come get the package from him. It’s too heavy for him to deliver because he is a disabled vet…why is he delivering furniture then? He told me to find a neighbor or ask my maintenance team to help me get the package to my apartment. Why did I sign up for a service that cannot be provided to me? When I called the store to let them know how rude this delivery driver was and that he hung up on me and I have no idea where my package is at this point I was met with excuse after excuse that it was a third-party and that the online purchases are through an e-commerce, not them. I even mentioned that I’d like to file a complaint and was told that it’s not going to do anything. At this point, I asked for my items to be refunded and was then told that I would need to come to the store to receive the refund on the item that was supposed to be delivered because they already charged my card. Apparently there are shoe strings holding this whole company together. I will be going to the store to get my refund, but I would NOT suggest anybody order anything from this place. The business model is not consumer friendly, nor are the employees,...

Spent almost $2000 here in various things and I come back on July 10 at 3:50 pm with two shower curtains that are too short. One of them I opened. I happened to be with the manager, the first thing I said when our interaction began was, I opened one of them I'm sorry I don't know your return polices. She exams the items and goes "you opened one of them"... Lady I just told you that, did it go through one ear out the other??? She refused to return the opened one. I think an exception could of been made considering I just moved across the street from you and spent all that money. I didn't fight it, not a Karen, just asked for the exception and she said no, I mentioned what I spent and she didn't care at all. What happened to customer service? Tbh I won't be back if your gonna nickle and dime me like that. I understand throwing the rule book if the shower curtains was all I bought but I spent much more than that. Something you could of thought througu as a manager and made the exception to keep your...

Unreal experience. I placed an order online this morning April 4th,2024. I go to pick it up and its not ready which is fine so I told the cashier Ill go grab it myself to help out and she said ok. I went to look for 20 minutes and couldnt find it. I went to get help and a short haired bleach blonde helped me, maybe the supervisor, and she look ag a few trees and said is this it? i said no its a 6ft tree, that says in stock and I placed an order for it how can it be so difficult to find? And she says oh it says in stock online all the time but doesnt update in time. So basically I drove an hour from Surprise, spent $20 in fuel to be told “oh well” . Whats the point of placing orders online that say they are in stock when theh arent, thats complete false advertisement and a complete waste of time and money. In store might be ok, but DO NOT risk placing an order online with...