Gateway Studio Suites — Hotel in Sierra Vista

First off, I had BED BUGS in rooms 324 and 321. My proof was the 40 or so bites up and down my body, the bloody sheets, and a bed bug shedding I found under the mattress. After all that, the maintenance guy and head of house keeping were reluctant to believe me. Luckily, the manager believed me and paid to launder all my clothes and switch me rooms. I stayed in my new room for about a week until I noticed another blood spot on my pillow then I called and made reservations at a hotel on base for rest of my TDY. I’m not sure if the bed bugs followed me over to the new room or if it was already infected. I did tell the manager again and she had the room sprayed but the person who sprayed didn’t even move the mattress. Seems lazy.

I understand that the room cleaning crew may be understaffed and overworked by their managers, but, when you leave the “change linens” sign on your bed they definitely do not do so. They just tidy your bed up and move on. They did this twice to my bloody, BED BUG infested sheets in the old room and another time in the new room.

The only upsides to this hotel is that it is located near a couple great restaurants, a gym, and the coop. Easy access to places around town plus it’s right next to base. They do offer evening snacks such as popcorn and nachos along with two free beverages a night to include wines, beers, water, and other soft drinks.

The hotel is aged and shows it. Some rooms have lingering odors such as cigarettes or chemicals. I’m unsure what the chemicals could be…. Would have been a nice stay if it wasn’t for...

This is a wonderful Sierra Vista hotel! I haven't stayed in all SV hotels, but this place is so good, I don't need to look further. This is not a "corporate" hotel. Coming here, you are supporting an independent business. That is very important to me. The rooms are very clean, comfortable, and quiet, and the amenities and bonus features like the happy hour and snacks are great to have. If you're scoping out Sierra Vista or will be in the general area for a while and need a place to settle, this is a great place because you've got a kitchenette and can settle in while you do your thing. Most of all, the staff here impressed me very much. People make a huge difference in a business. Everyone from the concierge, cleaning, and maintenance, and management office is super friendly, professional, and you don't get the feeling that people here hate their jobs like you would at some of the corporate places. I even got some extra help here with some things that are not hotel- or trip-related and met some other wonderful guests during my stay. Highly recommended! I will definitely...

I'm a senior female traveling alone and needed a comfortable place for one night. I'm always concerned about the location I choose for safety reasons. This was the perfect solution! The young lady at the desk who checked me in was very kind and helpful. Granted, the facility is a bit dated, and somewhat dark throughout. However, the room was clean and well appointed. There was a refrigerator, microwave, countertop burners, and a sink. The bed was comfortable, and the temperature in the room was easily controlled. There was a large screen TV and very good Wi-Fi. I heard absolutely no noise, once I got to my room, and I felt absolutely safe. An added bonus was the happy hour where each guest was entitled to 2 drinks (beer and wine), and snacks available. Additionally, there was a free dinner consisting of soup and salad, and breakfast. The only down side was there were no USB plugs in the room. This was not a problem for me as I always travel with my own. I will definitely stay at Gateway Studio Suites again when I'm...