Starbucks — Restaurant in South San Francisco

I ordered a 'Traveler' of coffee to be delivered to a hotel this morning through UberEats. The delivery was fast and the driver was very nice. My issue isn't with UberEats, my issue is with THIS partucular store!

After placing the order, I personally called the store to make a special request for the order. I was told that my request could be accommodated "no problem." However, when I got the order, there were no stirers provided, no napkins, and most importantly, there were no cups. Yep, you read that right. I received NO CUPS!!

I have a box of coffee enough to serve 10 people and not a SINGLE CUP to drink it with! Question: How am I supposed to extract the coffee from the Traveler if I have no cups?! 🤔

Naturally, I called the store again to ask them about it, to which I received the following response: "Sorry, that was our mistake, we just forgot. We can't do anything about it now but maybe if you call UberEats, they might refund the order."

So, it seems that Starbucks wants UberEats to take the hit for their carelessness and meanwhile, I'm still left with a box of coffee, with no cups.

Needless to say, this wasn't the best use of my $25, and there won't be a 'next time.' I might have gotten better...

I order from this local Starbucks every day for the past 3 years and it’s been great the past couple of years. But lately it seems the barista’s don’t fully read the order (even though it’s not busy when I come), bcoz 4 out 7 days, my order is always missing something or they always PUT TOO MUCH ICE! so you’re $10 coffee is basically $10 worth of ice. You can tell because your drink doesn’t last long and it TASTE WATERED DOWN. Dear management, please coach your staff in putting less ice. Gotta start getting my coffee at Peets now, coz it’s just a waste of money and effort at this point. Also just because Starbucks switched to paper cups doesn’t mean customers can’t tell what’s...

One of the nicer Starbucks in the Bay Area. Good place to work, clean interior, lots of seating inside and outside. Clientele are mostly biotech workers and visitors staying at nearby hotel. Baristas are friendly and often come around with free samples. No restroom in the actual cafe, it’s through a rear door and down the hall. Free parking available in the adjacent garage. Main gripe is the music can be quite loud and people bringing their dogs into the store. Beware of the small circular tables near the entrance in the early morning as the rising sun will beat right...