TownePlace Suites by Marriott Springfield — Hotel in Springfield

Started going to this hotel two years ago and I was impressed initially. Have the last two years the hotel accommodations staff and rooms have declined. I have spoken to management on multiple occasions in attempt to rectify the issue and often told it will be taken care of, but then reoccurs.

The simple process of checking in has become time-consuming and a very huge inconvenience. With today’s ability to remotely check in and not have to contact the front desk or stop at the front desk you would think there would be no issues… This could not be farther from the truth after approximately one year they were able to identify that I was a regular and in fact, had my key ready for me on arrival. They still could not get the remote key assigned appropriately. I cannot tell you how many times I was stuck outside the location as the key they issue did not work.

The rooms initially the rooms were phenomenal overtime. The rims have definitely fallen into ill Repair. I’ve been on multiple rooms on the fifth floor as well as the third floor and almost all of them have issues. It begins the minute you walk in with flickering lights, the dishwashers and most of the rims are off center and often sticking out. You move into the bathroom/shower area. There is a fan that continuously runs and hums with no ability to turn off the shower, often lacks shampoo and conditioner. The shower curtains are also a problem as many of them are different sizes and do not protect against water on the floor the shower nozzles almost in every room have issues and leak. Most of the shower nozzles have caused the ceiling to peel away. Room service is to be desired two years ago. The room service was phenomenal, but then was followed by notes requesting gratuity for completing their expected job duties. It was very evident when gratuity was not left, your room would not be cared for.

Bottom line is if you’re needing a place to stay that is close to the hospital. This will more than likely work however, if you’re needing a home away from home this place over the last two years is much...

We stayed here just one night over this past weekend; we were in town for a track meet. Most of the staff we encountered around the hotel were friendly except for the front desk attendant Saturday evening.

I had called to speak with the front desk first but the line had so much static that I had to make my way down to speak with the lady in person. I waited to see if she could call me back but she didn't even try to call back even though she could see on her phone what room I was calling from.

Once I reached the front desk the lady was gone from her post for at least 10 minutes trying to find something for another guest (the waiting guest said that the lady had gone to the hospitality room in the back to look for something). I gave up waiting after 10 minutes, went back up to my room and returned to the front desk a while later. She did not have a welcoming attitude and acted as if I were bothering her with my visit. That lady was not only not friendly but she acted as if she didn't even want to be there at that moment. She was slouching on a chair and barely uttered a word the entire time.

Now, on the reason why I had to visit the front desk in the first place: the exhaust fan in our bathroom didn't work. We had a 2-bedroom suite, and I asked the lady at the front desk if they could move us to another room, but the lady said that she didn't have any open 2-bedroom suites (she didn't look it up, she just said it right away, so I don't know if it was true or she just didn't want to be bothered with working to accommodate us). We did have a $25 credit on our bill when we checked out the next day.

The bathtub in our room also had some mold in the corners, and the beds were very uncomfortable.

The food at the bar was also subpar. It was all frozen food that the lady working the bar obviously just heated it up in the microwave because it took her two minutes to bring out the food after we ordered it.

I don't know when we'll be back in Springfield but, whenever it is, we will not be staying back...

I can't say enough how customer service oriented this Towne Place Suites is. Friendly, helpful in every way, willing to compensate significantly when the pool was out. There wasn't a single employee from the lady running fast to keep up with a busy breakfast crowd to the night bar tender to the front desk to the housekeeping staff. This is White Glove Service generally found at places like the Broadmoor in Colorado or the Fairmont in Chicago. I do believe this is better service than we've experienced at The Palmer House. It is so lovely to be treated like us investing our time and money in the business is acknowledged like they really want us to do so again! And we will! We plan a lot of trips to the Springfield area and we don't have to think any further about where we'll stay even though it's a couple of miles further than other properties from where our kids live. The two bedroom suite is a small apartment with a real dining table and full kitchen. We could have made a holiday meal there had we wanted to. The bedroom doors close completely for napping grandkids. The bath is accessed OUTSIDE of bedrooms from a hall with a door for the sink and a separate door inside for the shower. That doesn't sound like much but it means someone can be brushing kids' teeth or putting on makeup while the shower/stool are completely private. And if you want the whole bath to yourself, there's an outer door closing off the whole thing. When the pool had to be closed (they said it was a first) we were so bummed because we needed that activity for rambunctious pre-schoolers, they paid for us to go to a local family rec center that had an incredible toddler pool facility AND gave extra Marriott points. WHITE - GLOVE - SERVICE. Maybe the concept of customer service is coming back after all! It's also located near the mall, the hospitals, not far from the University, and the highways that go to I-44 or 65 down to Branson. My family will tell you how high my standards are and how I always find...