Touchstone Inn — Hotel in Taos

Worst experience I have ever had & NO Air Conditioning at all, with No windows operating,,,,,, DO NOT GO THERE, DO NOT BOOK HERE AT ALL !! In the summer time this place is as hot as your oven, and she/ Bren does not tell you anything, just to lure you and over charge you for a room that will Sadden and disappoint you to your bone !!

On the day of my call for reservation I asked "Bren" the owner what are the charges would be for one night stay ? , Since she does not even include her price in the google map advertising to inform people ! She intentionally did not mention any other charges , only the base charge !!

Only after she had already charged my visa, and I was on my way to Taos I noticed there are "Other Fees" equal to another $20.00 extra, and of course plus Tax.

The $20 extra was charged for Bank fees for using your Visa or master card, and other unexplained charges that you never see in any Hotel, Motel, INN, or anywhere at all. I do travel a lot and stay overnight.

This place used to be a B&B but no longer serve breakfast, and there are no Innkeepers, no help, and no janitorial services, she tries to do it all herself, but she does not even do that since she is too old to manage. She is the only person we saw the entire time, and there are no other employees to help clean the grounds, and rooms.

I tried to open the windows since there is no air-conditioning, but windows were too old and inoperable, and only she knew how to open them, there were blinds and were stuck together, and at the end she accused me of damaging her blinds, and windows were aluminum single pane which you had to operate the " Hand Crank" to open, and that was broken too.

After complaining she moved us to another room down the stairs, and even then we had to leave the place for dinner and come back late at night. It finally cooled off somewhat with window wide open. tried to sleep but few dogs in the neighborhood kept barking all night without a single pause, then closed the window to avoid dog barks, and we eventually slept barely a few hours, you will read dog barking in few other guests reviews as well .

There are many Heath ,Safety, and Building Codes issues that I noticed, and our room was separated from another room just by a piece of Styrofoam which is a fire safety hazard, including few other building, and safety , and Heath Codes which are questionable to say the least.

I will be addressing, and reporting these issues with the local Building, Fire Safety, and Health Department , and other licensing, and certification just for the protection and...

We stayed here a year ago and I’ve meant to caution people. My husband had booked this place thinking it would be the highlight of our trip. It was certainly memorable but for all the wrong reasons. The owner will rebut everything I write, but believe the reviews. We thought surely we were in the wrong place when we pulled into the parking lot, which features dumpsters and junk. We were given a room upstairs (broken rickety outdoor stairs, 3 flights, and I had a bad knee) trying to lug my own suitcase all that way. Our key box immediately fell off the wall and we couldn’t get in. Thankfully we found a groundskeeper who was just beginning to start work on the overgrown lawn. Our room was on the back side with a view of some kind of building stuffed with old furniture. There was no AC and it was a stifling hot day in the high 90’s. The room was so tiny we could barely get around the bed. Interesting old decor and furniture, southwest style. We couldn’t have survived in the room’s stifling heat so they were gracious enough to move us downstairs to a larger cooler room, but the entire situation was very odd. No tv available because we didn’t bring a Roku, which we didn’t have to begin with, and who travels with one of those, anyway? Doing without tv was fine but there was also no cell service on our phones without going outside and walking around the dumpster area. That’s doable, too, but you need to know that without tv, you’ll also not have your phone for entertainment. After one night we wanted to leave. But the owner wouldn’t refund our 2nd night’s payment, so we were stuck. It’s quiet and the bed was comfortable. We never saw or met the owner, but believe she lives in the room next to ours. I do believe this was the oddest place we have ever stayed in all our years of travel all over the world. I have never left a negative review anywhere. It felt like fading grandeur with an owner hanging on for dear life to what used to be a classy place but is...

This is the worst experience I've ever had with a Bed and Breakfast! I urge you not to book here!!

I booked a reservation at the Touchstone Inn, which is listed all over the internet as a Bed and Breakfast (as it is here on Google). As our reservation got close, I sent an email to the owners to let them know that my sister and I are gluten and dairy free in our diet. Brad, the owner wrote me back and said that they had quit making breakfast and had no food acommodations available. I wrote back to him and told him that they should not advertise as a B & B since they don't serve breakfast. After Brad received my email, the day of our planned arrival, he called and spoke with me in a very angry tone, telling me that he was canceling our reservation. This left us scrambling to get a place to stay because we were literally a couple of hours away from Taos and our expected stay at Touchstone Inn.

We would have stayed, even though the Inn was incorrectly advertised as a B & B and couldn't believe that they cancelled us because of an email advising that they are incorrectly...