Teaneck Marriott at Glenpointe — Hotel in Teaneck Township

This Specific Marriott Hotel is TRULY A SPECIAL & AMAZING Hotel & many levels Above just a Great Hotel. Always impresses me how Personal & professional this hotel this hotel treats their customers Special Thank You to Kimberly (Kim) and her team of amazing dedicated front desk personnel that go Above & Beyond to accommodate there guests

Just 1 of countless examples: recently, after realizing that an iPad I had accidentally left in the room when checking out

All it took was ONE QUICK CALL to the front desk & not only did Kim immediately connect with Charlie from Security & Lost n Found Which immediately tracked down my item, but also another item of value that I didn’t even realize was missing was found & given to me immediately when I arrived at the property, although they did offer to ship it

Whats more impressive was that ONE phone call, I was immediately treated with such care and as somebody who travels on business consistently for many years , Its not often that a scenario where a hotel goes above and beyond to make sure all missing items in such fast professional fashion of Customer Service

But when I arrived less than an hour later , my room on a last minute reservation was UPGRADED as well!! THAT IS NOT JUST NICE THATS SPECIAL

Not only going above and beyond, but when I guess this having a stressful couple weeks personally , not only do they locate your items, but then then do that extra additional gesture as a way of making a guest know that we have your back

It truly meant a lot and some of u reading this can probably imagine why it’s actually impressive. Not only do we look at your items, but we got you covered. Don’t worry & we just want your stay to be wonderful

I’ve been doing business with this property for many years and I’m still impressed!!

Also Thank You to David C. who is actually MGM of this property with Marriott ( & White Lodge’s /Glenpoint Marriott )

You truly run an exemplary team with amazing human beings both professionally and personally

Thank u to Anthony as well

If you’re staying in the Teaneck NJ area than the 3 hotels that white lodge runs especially Teaneck Marriott at Glenpointe ,

From The front desk personal , customer service Large rooms regardless what floor your on ,

to reasonably very, very fair pricing AND being so flexible understanding to so many customers I say it all the time when I’m at the front desk every customer is made to feel appreciated with this extra personal way where everything is just not a big deal and any reasonable request is just handled and it just makes the concept of the stress of traveling so much less stressful when you know you’re staying in a hotel like this and these are not words that I write lightly does a review with this many words is anything of my personal “ industry standard”

Thank You Again Teaneck Marriott at Glenpointe

Most...

I don’t know where to begin with how to give enough thanks to someone who has gone above and beyond to help make an experience memorable. My husband and I had New York City on our bucket list and this anniversary, we wanted to put everything else aside and take the trip. When I say Stephen went out of his way to make sure we had an amazing 10 year anniversary, it’s a huge understatement and I’m barely scraping the top. We had spent two whole weeks looking every single day for a hotel, but the prices were so far out of reach this time of year and to top it off, the poor reviews for customer service of the others made us even more nervous that we would have a terrible experience. Finally, after two weeks looking, we found this amazing hotel that was not too far from New York City, located right in New Jersey, that had glowing reviews, which we soon found were incredibly well deserved.

As soon as we entered the hotel, we were greeted by Stephen and his sincere smile. Instead of rushing to check us in, he took the time to ask us about our trip and our anniversary. Check in always sets the tone for the whole trip and he was so warm and welcoming from the start that our expectations were already blown out of the water. He helped make sure we were happy with our room for our celebration and even went out of his way to help with a few requests we had during our stay. He asked what our plans were, which were to visit Manhattan, and he took the time to explain to us how the nearby bus worked to get to Times Square, told us about the app for tickets, and brought out a bus schedule for us to keep as well. He jokingly advised us not to drive in New York City and bring our own vehicle and boy, were we glad we listened to him! He was genuinely kind and happy to share his knowledge of the city with us at length. Stephen, thank you so much for everything you did for us on this trip and for all of your help! We are sincerely thankful for everything you did :).

The next morning, we planned on visiting the city and we had everything Stephen explained ready to go! I also want to give a huge thanks to Charles, who we ran into when we were getting ready to head into the city. He answered a few questions we had and helped double check that we had the right bus tickets. He helped us plan out the logistics of how to go about seeing everything on our list so we could make the most out of our day. On top of that, he gave us some great must-see locations and restaurants for our day trip.

In addition to the the wonderful people, the hotel itself was amazing! They have a big parking lot with easy parking. The bus stop into NYC is right behind the hotel and is only about a 30 minute ride each way. It was spotlessly clean and was a classically stylish room as well. We can’t wait to come back and try out their other amenities like the...

As a Marriott Ambassador Elite, I have stayed at many Marriott properties over the last 50 years, from the lowly Fairfield Inn's, to the dazzling St. Regis palaces. As for the full service Marriott brands, they run the gamut from absolutely dumpy, to semi nice. ||||The Marriott at Glenpointe could be squarely in the middle, but it has a host of operating deficiences. Mainly, those deficiencies swirl around the lack of cleanliness that you will encounter, here.||||Please be advised, that most of the favorable comments are from "contributers" that only have one review to their name. Those are typically scam reviews, from either employee's or their family / friends. Conversely, I have many, many reviews under my name.||||Upon check in, they don't recognize any Bonvoy status, so you will get turned down for an upgrade, even if the parking lot is empty. There are five large suites on every floor, but they won't give them to you as an upgrade, even if they are empty, because their housekeeping staff will take three times as long to clean them.||||This particular stay (I stay here, often, due to proximity to the GW bridge), they placed me in the smallest room on the floor. The parking lot was fairly empty, so I know they weren't close to capacity. No way to treat an Ambassador Elite||||The rooms never feel like they are clean, nor the bathroom, and believe me the housekeeping staff does a terrible job. The carpet in the room doesn't look like it was vacuumed in weeks.||||The common area's also have that grungy feel to them, and especially in the restaurant, where you will stick to the wood floor as you walk. Maybe that's how they catch the mice ??||||Speaking of the restaurant, which I would ONLY attempt to have breakfast, they employ the most un-motivated people in the service industry. It is only buffet, so you can imagine how slow everyone moves. Their omelet station cook doesn't heat the oil, before she drops in the ingredients, so you will get a oily, soggy omelet. A bathroom visit will be necessary within a half hour. I would never go there for lunch or dinner.||||Apparently, the front desk team also share my opinion of the hotel's lack of cleanliness, as a lot of them wear masks. I'm sure they're not all hyper concerned about Covid.||||Stay elsewhere, and safe and...