Mattress Firm Crossroads at Terrell — Hotel in Terrell

We went in looking for a memory foam mattress. We decided to go with a 10 inch that was $599. They didn't have it in stock which was fine and ordered it to be delivered from another store to this one. They called to let me know the mattress was in. I called a few days later and told them I'd be there Friday to pick it up. I ended up having some free time Thursday and my husband was home (he's a truck driver) so we stopped by there. They had sold the mattress that they were holding for us so they had to have another delivered to their store and said it would be ther Friday. Thursday, when we were at the store we paid the rest of the balance due as we only paid a deposit for them to hold it. Which they didn't do. Thursday, after we got home I wanted to get the dimensions of the mattress. While looking for that online, I came across a SERIOUS price drop on the mattress we ordered. Friday we went ahead and went to the store to discuss this with our sales guy. He proceeded to try to convince me it was a different mattress when everything online matched exactly to what was in store. Same height, brand, layers, same reviews...literally ZERO difference in the two. He kept saying it was an error on their site. There was no way this mattress was that cheap. He did say if that was the price that they would honor it but proceeded to try to convice me it was a different mattress than what we purchased. There was another gentleman sitting at the front of the store and he told our sales guy to "just give it to them at that price". I found out at that point he was the store manager. It was on sale for $299. That is a HUGE savings for us but I guess the sales guy was more concerned with his commission? I'm not sure, but the manager obviously could tell I was getting very frustrated with his associate all but directly questioning my intelligence. We did get the lower price so it ultimately worked out but next time I'll just buy online and save myself the hassle of dishonest...

I visited this store on 9/4/23. I went in just a look to see what they had, with a price range in mind. And my salesperson was Larry, very very nice guy, sense of humor, and very easy to talk to into deal with. Pressure free, he knew what he was talking about, and made it very easy to shop at the store. Needless to say, I'll end up buying a mattress a little more than I was wanting to pay, but he told me the difference in other mattresses that I have been looking at. He could have sold me one that was a little more expensive but recommended that I go with the one that I ended up buying. The main reason I done this is because they have a 4-month exchange policy so to speak and that gives me time to see if I like this mattress. If not I could call him up and exchange to the one that I was looking at. That was a big factor in buying from him/ mattress firm. I had gone to other mattress stores and they had a 3-day return policy, yeah you heard that right., 3 days turn around policy, who can actually tell if a mattress is good or not in 3 days. So anyway I would have given a five star but I have to wait on my mattress till Saturday is the only reason it's a four-star. I would probably go four and a half star if I could. But anyway, I'm sure I will be a returning customer or I will surely suggest my friends and family to this store. Have...

We where just looking, not really sure about when or if we were ready to buy new bedding. Our set is only a couple of years old. Robert was understanding and not trying for the hard sell. He asked a few questions, gave some info on the stock and the sell going on. He also made a few suggestions. We went back a week later, Robert was already off work, but Larry was just as helpful and not trying for the hard sell. Larry also asked a few questions and made some suggestions. Both gentlemen took the time to answer questions and explain differences between items we were looking at. We did make a purchase on the second visit, a major factor in us making the decision, was these gentlemen and their service. If you want to shop and look, then have time to think, they give you that. They make money if you buy from them of course, but they seem to be about you being satisfied with your purchase than their paycheck. Which tells me they appreciate their customers and want the repeat business and word off mouth business that comes from happy customers. We will definitely be suggesting people shop with both, Robert and Larry. When we decide to replace other bedding, we will definitely start here. Thank you both for your superior...