Crystal who helped us was absolutely amazing!!! My wife and I came in right before i had to go to work to mattress shop and we brought all four kids, and as well behaved as I may think they are, they turned into wild animals the second they walked into that store. They were all over the beds, moving them up and down, and I felt horrible, but Crystal was very reassuring and even got them these miniature purple bed rubber toy things and was super nice and patient about all of it. While our kids wandered around the maze of beds, she answered all of our questions and walked us through the entire process never pressuring us and was just all around probably the best sales person I’ve ever worked with. My only suggestion to mattress firm is hire more people like Crystal and give her a raise for dealing with us and our crazy kids. At the end I had to rush to work but she happily helped walk my wife through the finance process and got our bed ordered and setup for delivery Thanks Crystal for being awesome and...
Read moreI am purchasing a new home and a closing date is soon approaching. I will have three bedrooms that I need to completely Furnish. I haven’t purchased A mattress in many many years, And decided to search the Internet to fill this need. No idea what I was looking at or what I would possibly be getting. A friend suggested that I shop local as this is a pretty big decision spending a great part of my life horizontal and should get a feel for exactly what I’m getting. My son and I went to Mattress Firm in Thomaston Maine and were greeted by Misty the store manager. She was very thorough in explaining the differences between mattresses and new technologies in sleeping. Who knew?! We decided on three mattresses and everything needed to go with them in 45 minutes! I was surprised to learn that Misty you could beat all the prices I found online , and we left happy and put this whole mattress shopping thing to bed😉 happy...
Read moreWalk right in and Sam was amazing to deal with. No pushy sales gimmicks. Would highly recommend.
UPDATE: So after another crappy night sleep on our old bed we decided to change our mind on the bed that we bought. Jess was amazing and so accommodating. She got us such a great deal and we left happy. Today a day after she had to call me and let me know our order has been delayed by a couple of days because of an issue with the warehouse. After another delivery issue this morning with another company who had an issue but never called to let me know Jess didn't realize what a great service she was delivering to me. Highly...
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