Marina Inn & Suites — Hotel in Town of Hounsfield

I had a reservation for Sept. 12th, had my room booked, no problems. I utilize a medical alert & response service dog. Per the Americans with Disabilities Act (ADA law), hotels cannot deny service animals access. Nor do I have to notify I’m traveling with one since it changes nothing. Out of courtesy, I called to notify them I would be traveling with a service dog. The lady at the front desk told me “The manager said no service dogs allowed,” and referred me to calling the manager myself. They also said I would need to provide my “paperwork” for my service dog, and in the United States there is no such “paperwork,” and it is illegal for them for ask for paperwork. So I gave the manager (her name is Marina) a call. I asked Marina if she could explain her service dog policy to me, and she said she knew ADA law and said that service dogs were allowed, but that “the room we (they) usually use for service dogs is all booked out.” Mind you, the ADA law states, and I quote, “ Can hotels assign designated rooms for guests with service animals, out of consideration for other guests? — No. A guest with a disability who uses a service animal must be provided the same opportunity to reserve any available room at the hotel as other guests without disabilities.“ And I told Marina that verbatim, and she said in a very rude tone “I understand that...” Okay Marina, if you understand that, then why would you even say there was a special room? Anyways, her excuse for not allowing my service animal is because she said they were booked a week out for reservations, and there wouldn’t be enough time between my reservation and the next to properly clean all the dog dander for the next people (even though check-out time is 11am and check-in time is 3pm). I cannot prove or disprove if this is a fallacy, but her attitude during the entire conversation was standoffish. Long story short, she denied my service dog access to the hotel and seemed uneducated about service dog laws. I took my business elsewhere. I do not advise this place for service...

I will be honest, I had know idea when I booked a room here what the lodging would ultimately be like. It is located on Lake Ontario and about a mile from the village of Sackets Harbor. We had to call to contact someone to meet us at the Inn, and when they arrived the check in was fast and easy and because of a higher than usual vacancy being just after Labor Day we were given a free upgrade to a large suite facing the lake. The room was clean and spacious. There are no additional amenities like breakfast or coffee in the lobby but the booking rates are comparatively inexpensive for a hotel of this type. There are a couple of cafes/breakfast places in the village that are very nice. One drawback of the old barracks, there is no elevator so the bags and luggage must be carried up stairs. There is also no one available during the night inside the Inn. The Inn as I said is on the lake and we were fortunate to see a sunset and later in the evening a thunder and lightning storm over the lake, beautiful. I would highly recommend the Marina Inn to anyone heading to the North Country...

We stayed during the off season and while there was construction on the building next door you couldn't hear it inside.

There are nice views of the lake right out the windows, and while the shower tub was tiny, the bathroom was modern and classy. The suite's kitchenette was handy, and equally modern, if a bit cramped in the long hallway of one of our suites.

The air conditioning was LOUD and never got cold, just cool. It ran all night and I was warm trying to sleep.

The rooms all use physical metal keys, on a keyring with a rfid tag for the exterior door, which was somewhat dirty and probably not cleaned between guests.

The room doors cannot be locked from the inside, which was especially weird because the doors are poorly sealed and thin and we were next to the reception desk so we could hear the hallway and I'm sure the hallway could hear us when we...