Days Inn by Wyndham Liberty — Hotel in Town of Liberty

The absolute worst hotel experience I've ever had. Late night staff not welcoming at all, entire entryway was torn apart for renovation with water on entryway floor. Booked a king room online and per the online "hotel policy" it stated $100 deposit, however, upon checking in we were told it was $150 and looked at like we were crazy when I referenced the online policy. Restaurant on site open until 11 per google, but when we got here that was closed too. Hallways had musty odor, and when we got to our room we had two double beds instead of the king bed and the refrigerator was broken. When I returned to the desk and questioned this, I was told that this was the room I booked and when I showed her that I had a screenshot of the king bed room I booked, she said that they don't have any king rooms available. Funny thing is, it still showed not one, but two king rooms available to book. Throughout all of this there was no sincerity or attempts at clarification of the discrepancy in policies or booking, rather a mere shrug of shoulders and bothered demeanor from staff which was probably one of the worst parts for me- I can be understanding of online mix ups and policy changes, I even commend the owner for making renovations to better the hotel- but to feel disrespected/bothersome as a paying customer asking questions is not ok. Had our arrival not been so late and we weren't tired from long travel, I would have turned right around and left. Luckily we only needed an overnight stay and left the following morning. Given the subpar experience with every other aspect, we didn't even take a chance on the complimentary breakfast and took our business elsewhere. I will say that staff upon checkout the following morning, despite being busy and in the middle of actually working on the renovations, were much more pleasant than the night before. ADDITION FOLLOWING OWNERS RESPONSE BELOW - We were fully aware of a deposit needed, as there are deposits for any hotel stay, as well as any lag time in going back to an account. What I am referring to is the DISCREPANCY in the online policy vs what your less than friendly staff verbally said and charged my card. Per your hotel website it stated $100 deposit (and still does) however, upon arrival we were verbally told $150. When I questioned this, there was no verbal or documented clarification of above discrepancy, not even an "we're not sure and will check into it"- just cold, dismissive demeanor as if I was wasting their time by even coming...

Get a load of this: we show up to our nearly $200 room because somehow this is the cheapest option in the area? But don’t worry, despite being almost $200 for a single night, it was still giving cheapest option in the area. We got our room which was in the basement? And honestly a pretty far walk from the check in. We passed this terrifying storage closet with broken toilets, beds, god knows what else. It was like an evil prop room. We could see it because the door was off the hinge and it was just open and haunting us. But I digress. When we got in the room is smelled absolutely insane, like stale urine and mold and you’ll never guess why. The room hadn’t been cleaned and there was unflushed urine in the toilet that had been there god knows how long! And the beds were unmade. It was absolutely nasty. So we went back upstairs and said the room hadn’t been cleaned and the receptionist (who was quite handsome, might I add) told us we needed to SHOW him. So we lug our luggage back down the stairs (3rd time on the stairs) into the basement, past the haunted prop closet, to the pee room and he furiously took pictures of everything and told us this has been happening a lot and he doesn’t know why. He didn’t apologize for the inconvenience or the insane experience but he did just keep saying “bullish*t”. Ok? Then he made us go BACK upstairs to the first floor to get another room (4x up and down the stairs now). It would have been really nice to get maybe a nicer room or something for putting us through this, but alas he gave us a different room in the BASEMENT. So we go back down (5x) and the room is directly across from the gaping haunted evil storage closet. This room was cleaned for sure but still honestly pretty nasty and the sink didn’t drain but I didn’t have it in me to go back upstairs and do it all over again, so I took 2 benedryl and tried to sleep. Somehow, the worst part of this whole experience was that I tried to write something with the Days Inn pen provided in the room and it was EMPTY. HOLLOW. there was no pen in the pen. I hated this place so much....

We arrived for our three night stay at The Days Inn Wyndham at 7 PM on August 14, 2025. Linda at the desk was very friendly and helpful and gave us our room key quickly. Unfortunately, the entire room smelled of urine and we went back down to the lobby and Linda was empathetic and spent a great deal of time finding us another room. We thought everything would be fine until I took a shower the next morning to find feces on the inside of the shower curtain. I actually washed it off under the shower but the curtain was still stained. My husband took a photo and brought it right down to the front desk as I quickly got dressed to join him. There was a person working the front desk who said this was impossible. And then an employee named Raymond began harassing my husband stating that it was Mucous and my husband did not know what he was talking about. When I arrived Raymond said to me, "if this is a true story, why didn't you come right down and complain"? I said to Raymond "Because I was naked and had to dry off and get dressed". He would not let up and I said, "All I am asking for is a new shower curtain and my bathtub to be cleaned". I then asked him if he was going to be able to do that for us. His reply, "I don't do that, I write it down for someone else to do". I did tell him that I expected it to be taken care of and he accused me of threatening him. My husband and I went out to breakfast and I tried to call Wyndham Customer Service three times and I was put on hold and no one ever answered. We looked for another hotel but there were no reservations available at the last minute in the Catskills. When we returned to the hotel we did have a new curtain. Linda's kindness was appreciated but the behavior of Raymond and the front desk clerk on the morning of August 15th truly made us...