Shadowcrest Guest House — Hotel in Town of Middletown

Bait and Switch

My husband and I booked a night in a suite at the Shadowcrest. We specifically booked the Vly Suite because it had a sitting area where we could eat dinner, since we are not comfortable dining indoors at restaurants during COVID. The evening before we were supposed to check in, Shadowcrest staff called to say that they had double booked the room, but they had another room available. The room they offered us was smaller, and did not have the sitting area we needed. We declined the smaller room because it didn't meet our needs and was not what we signed up for. We thought we canceled our reservation and would be refunded because the double booking was not our mistake.

Shadowcrest refused to refund us because it was within 24 hours of check in, despite the fact that they couldn't even offer the product we bought and we were not notified of the issue until it was within the non-refundable time frame.

Essentially, they bait and switched us and waited until it was within 24 hours to let us know. We were charged the full cost of the Vly Suite despite the fact that we never checked in and it was never available to us.

Zero integrity, book at one of the many other nice hotels in the area and get what you...

On 11 October 2023, we enjoyed a wonderful stay in this lovely homely Inn situated in the heart of the delightful Fleishmanns, which is about 25 minutes drive from Kingston.|Lots of oak panelled doors and floors. Lots of illuminated autumnal decorations- we were there for "The Fall" in October. And Halloween was looming. Built in 1901.|Our genial host, Brendon looked after us very well. Our room, The Emory on the first floor (I think the Americans call it the 2nd floor as they don't have a "Ground Floor"!) was very comfortable with an excellent en-suite and nice views over the mountains.|The only downside was that there was no wardrobe or dressing table. But the kingsize bed was extremely comfotable with lovely crisp bed linen and light duvet.||There is lots of free parking opposite this lovely white clap-board home with a very pretty river adjacent to the car parking area.||We found an excellent diner, a few minutes drive away called "Goatie Whites" - great food and fun. It had a bar and an ice cream parlour.|Alltogether a good experience.||Mike and Kate. (on vacation from...

On 11 October 2023, we enjoyed a wonderful stay in this lovely homely Inn situated in the heart of the delightful Fleishmanns, which is about 25 minutes drive from Kingston.|Lots of oak panelled doors and floors. Lots of illuminated autumnal decorations- we were there for "The Fall" in October. And Halloween was looming. Built in 1901.|Our genial host, Brendon looked after us very well. Our room, The Emory on the first floor (I think the Americans call it the 2nd floor as they don't have a "Ground Floor"!) was very comfortable with an excellent en-suite and nice views over the mountains.|The only downside was that there was no wardrobe or dressing table. But the kingsize bed was extremely comfotable with lovely crisp bed linen and light duvet.||There is lots of free parking opposite this lovely white clap-board home with a very pretty river adjacent to the car parking area.||We found an excellent diner, a few minutes drive away called "Goatie Whites" - great food and fun. It had a bar and an ice cream parlour.|Alltogether a good experience.||Mike and Kate. (on vacation from...