Cool City Motel — Hotel in Two Rivers

This nightmare started right at check in. The "office" is just inside the door to the home of the owners. From the desk you can enjoy the stench of dirty house and admire the pile of dirty dishes and uneaten food on the counters and stove. 2 little boys answered when I rang the bell and asked if I was a customer. They then ran outside to find their dad to check me in. I should have ran to the nearest open hotel at this point. Poor judgement made me continue with my check in. That and the fact that there were no other open hotels in the area.||After a lengthy check in process involivng a pile of hand written slips falling out of the slot system of managing check ins and digging through a box of keys to find just the right one that wasn't bent for the room door I am finally assigned a room. ||||So I take the key to the room I was given and open the door. There sits a man in his underpants watching TV. I apologized and went back to the office where I was told, Sorry I forgot I moved him. Without moving my check in slip to another slot in the box on the wall used to presumably keep track of where the guests are I am handed another room key. I said a prayer and opened that door. ||||Sweet Mother Of God!!! ||||The smell that hit me can only be described as gym bag mixed with decaying mouse. I almost gagged. The carpet was caked with dirt, grass and food. The garbage can by the door was full and there was a pile of food crumbs on the bedside table. The bathroom was in no better shape, dirty stained towels, dirty toilet, dirty sink, dirty cracked tiles in the shower. At this point my 14 year old son informed me that he would be sleeping in the car. As anyone with a 14 year old boy knows, cleanliness is not a big priority for them so this has to be bad. I pulled back the ripped and stained bedspread on the first bed and the pillow had obviously been slept on. There was hair still on it even. The sheets were covered in grass and dirt, dried blood, what appeared to be snot or boogers and at least 5 different shades of yellowish brown mystery DNA stains. No way were these sheets clean. I checked my sons bed and found more of the same. Back to the office I went where I was asked "what do you want me to do" after I described the mess in the room.|||| The owner did come and do his illusion of cleaning and changing the sheets after I asked for a refund. Since there were 7 of us in our party and no other hotels open in the area we had no choice but to stay. Their rooms were in no better condition. We made a trip to family dollar to buy cleaning and disenfecting supplies. New sheets and blankets and toilet paper. Evidently at this hotel toilet paper, soap and clean towels are not supplied. We did however get some complimentary empty soda cans left in the bedside table drawers of this suposedly just cleaned room along with a dozen or so flies. Thank goodnes we remembered to buy fly swatters at the store also.|| ||The only thing I can say good about this place is that it's up for sale so hopefully the next owners will be a little brighter and have some pride in their business and the showers were big enough that you didn't need to touch any of the walls or curtain with your body. It is best to keep your shoes on though!||||I wouldn't recomment staying at this place to anyone but...

Arriving in Two Cities, WI, we had reservations at the world acclaimed Cool City Motel. Upon arrival we entered the spacious lobby and were met at the front desk by a well attired gentleman. Check-in was smooth and painless.||||Opening the door to my suite was a once in a lifetime experience for this veteran traveler. The room gave me an amazing vibe and a renewed sense of myself and what is good in this world.||||The king sized memory foam bed had the best linens I have ever slept on. Thread count had to be in the thousands. The pillows were as comfortable as can be imaginable. The level of sleep that I had these three nights was Zen-like!||||The bathroom was a spa. The jetted tub could hold 4, or so it seemed. The shower had not 1, 2, or 3 shower heads, but 4. Every nook and cranny of my body was as clean as ever. The salon grade resort towels were a nice touch. Awesome!! Le Bain du Paris!!||||Carlton the concierge was a highlight of the stay. He knew the finest dining, theater and tours reservations in Two Rivers. What a joy he was.||||Needless to say, we will be staying at this "Gem on the Lake" next time our party comes...

Arrived dead tired. Asked for non-smoking room. Was told all rooms in Wisconsin are non-smoking. Room smelled a bit off so we opened all windows and went for dinner.

Came back and room was cigarette stinky. Also not Clean at all. Had to use hand towel to clean top surfaces of all tables, just to put things down (see pictures).

At the other end of hotel, domestic squabble with yelling and doors slamming, ending with woman crying in old pickup and man smoking outside room. Closed window. Room stinks!

Beyond tired and irate and afraid for whomever would answer the management door, I didn't feel like arguing with hotelier at 11pm about how someone had smoked infested even the towels, and how dirty the room is... Pillows, bedding, mattress, towels are so smokey we had to drive to the next city to find an open Walmart and buy pillows and bedsheets.

Forget this place. Drive on, even if dead tired, and find a chain hotel that understands clean and...