SpringHill Suites by Marriott Philadelphia Valley Forge/King of Prussia — Hotel in Upper Merion Township

August 15, 2025 ~ Due to Spouse's illness my review for my May 22, 2025 thru July 30, 2025 has been delayed. SpringHill Suites Philadelphia Valley Forge/King of Prussia, suffered some serious problems with the pipes (not too long ago I went thru somewhat of the same thing at home) and, therefore, the Guests were inconvenienced a few times while I was staying there BUT I can honestly say that Julia, the GM, Iisha, the Assistant GM, Gabe, the Chief Engineer and his assistant, David, as well as the ENTIRE Staff handled the problems the best they possibly could. The Staff remained completely professional as they were being cussed at, yelled at and threatened. There was also an electricity outage which PECO was responsible to repair and every time with problem was extended, Guest were asked if they would like to change hotels, they were asked if there was anything they could do to make it a little better for them, etc. When the elevators went down it was because some young people were playing with them sending them up and down over and over again. They had to be shut down to cool them off. The Front Desk Staff was extremely apologetic. Yes, due to misuse the pool had to be closed, shocked, drained and refilled; the Staff was trying to make it sanitary for all but still they got an earful. I do not drive at night so I was in the lobby and heard what the Staff went through and while I understand the frustration, some things are just out of our control in life. I can honestly tell you that mishaps or not, I had a fantastic and FUNtastic time during my stay and I found that Administrative Staff, The Front Desk Staff, The Chief Engineer & Assistant, the entire Housekeeping, , Laundry Staff and Barkeepers, ALL did the very best they could with the cards that was dealt to them. I am VERY much looking forward to my anticipated 3 month visit in 2026 and I personally thank each and every Staff Member for all that they did during my visit; not just for me but for everyone! I cannot WAIT to go back!! I stayed at the Spring Hill Suites by Marriott in King of Prussia, 875 Mancill Mill Road, King of Prussia, PA 19406, from May 24th thru August 1, 2022 and I honestly cannot wait until I go back in September! I reside in Ontario, Canada and would highly recommend Spring Hill Suites in King of Prussia to anyone who will be in the Montgomery County area. I interacted with Eric, the General Manager; Iisha, his Assistant; Rocheena, Director of Sales; Lonnie, Chief Engineer, Gabe, his Assistant, the entire team who handles all the daily activities such as checking guests in, guest services, checking guests out, takes requests for fresh towels, fresh linens, etc., especially with Jolynne and Patti; Samantha who makes sure that breakfast is enjoyable, the hardworking housekeepers, the housemen who also work diligently at maintaining the building and trash, the overnight Ladies, Paula and Zyeria, who work from 11 to 7; I met the newest addition to the team, Taron, who works various shifts of guest services, Eddie the young man who runs the bar, and I can tell you in all honesty that they all were friendly, professional, helpful, informative…well downright awesome!! Kudos to Eric, Iisha and Rocheena for heading up a team that made me feel so very welcomed and appreciated. I have read the reviews with complaints and fail to understand how anyone who stays anywhere cannot occasionally run into hiccups BUT during my 2 months there I feel that the Team Members of Spring Hill Suites in King of Prussia handled them as quickly as possible. I will be returning in September and I am very much looking forward to staying at Spring Hill Suites of King of Prussia which I am very proud to call my Home...

This was not our first visit to this property--and with my parents living right there, it won't be our last. We have been staying here since the hotel opened, at least once a year at Thanksgiving but usually more. Needless to say, we are familar with the area.

Here's what I like about the hotel (and we usually stay in the King "Suites" --with suites in quotation marks because unless you have rooms that are actually separated by a door and not just a funky dividing wall, it is not a true 'suite"). The hotel is very well-kept up. The rooms are clean; I have no problems walking around in bare-feet. The front desk crew is great; it is always service with a smile. On the other hand, we don't demand much from the hotel since we only sleep in the hotel; the rest of the time, we are at my parent's. In other words, as hotel guests, we aren't very demanding and we are easy to please. If the place is clean and well-kept and the staff is pleasant and easy to deal with, we are happy.

Here is what this hotel is not, and does not pretend to be: it is not a high-end glitzy palace of a hotel with more staff than guests and more services than staff. If that is what you are looking for, then you should try a different Marriott brand. What you will get when you stay here, is a clean, comfortable space, pleasantly designed for comfort and convenience and offering good value for your money.

So, what else can I tell you about this place? It is quiet. It does not back up to any major highways, although it is close to many-- Schuylkill Expressway, the Blue Route (I-476), the PA Turnpike, Rte 202 are all 5-10 minutes away. This is where I would stay if I didn't want to pay downtown hotel prices for a visit it to the Philadelphia historic and cultural sights (even if you add in the cost of day parking and public transit; it is still cheaper).

For those who staying here without a car, public transportation in the area is very sparse but at least it is there. The SEPTA 125 bus, with service into downtown Philadelphia, stops at the apartment complex behind the hotel and there is a walkway connecting the hotel to the complex. Commuter rail is a 20 minute cab ride (not allowing for traffic).

You are minutes from the King of Prussia Mall complex but don't have the noise and hub-bub generated by the mall. Valley Forge National Park is two minutes from the hotel. There are hundreds of restaurants in the areas in all price ranges and...

During my stay at SpringHill Suites by Marriott Philadelphia Valley Forge/King of Prussia, neither the late night front desk assistant or the manager, Iesha conducted themselves in a way that is prudent or conducive with professional customer service. I went to shower before bed and discovered the water would not heat up to a desirable temperature. I went to call the front desk (the phone in the room was plugged in but did not work) so I used my cell phone. A maintenance worker came up. After messing with it for a bit, he told us something was broken and that we would need to be moved. I called the desk again and asked if we could just use a shower in another room as it was late and we were only staying over night. We expressed feeling extremely inconvenienced as it was now 10 at night, we were leaving early and I was in a knee brace. Her response was abrasive and short and she told us no. We did not feel this was justified and went down to speak to her in person. When she greeted us she asked us where out stuff us to which we told her it was still in the room, we reiterated again it was late, we were leaving early, we had a lot of luggage and we felt it was a little absurd that using a shower in a new room was out of the question. Her responses included things like "I'm not doing this. " "I already spoke to my manger.", In between poorly excusing the denial of our request with the lack of house keeping. We asked to speak with the manager she was speaking to ourselves. With obvious irritation, she ended a call we did not know she was on, and phoned a woman named Iesha on her cellphone. We again explained to the person on the phone (speaker phone) the things we had shared with the front desk assistant. It was not well recieved and she became combative at points, accusing me of being loud and confrontational because I asked for an explanation other than there not being house keeping to clean the shower we'd be using, when they wouldn't be cleaning the room with the broken shower that we'd be leaving either. Abruptly her tone changed and she started telling us she was trying to accomodate us but we were being unruly. Ultimately the issue was resolved but we left the confrontation feeling deeply disappointed and heavy. We did not enjoy our stay in the slightest and could not wait to be on to the next leg of our journey. 2 stars because at least we...