Clay Brook Hotel & Residences — Hotel in Warren

We have bee doing a weekend at Claybrook every winter for years now, but took a break during Covid. Coming back this year, I noticed that the rooms had dramatically increased in price - that's passable, as so many other things have, too. But ultimately we found the price simply unjustifiable, largely because of the ultra dated, poor quality pullout bed. I can't recall if we did 2-bedroom units before, or if maybe other units we had had better pullout beds... or maybe when our kids were younger they could swing a terrible mattress better than they can now (they are 10 and 12 now). But ultimately, inflation aside, there is simply no way my family can justify paying $1,000/night for a room that "sleeps 4" but the pullout couch is out of the 1980s. The mattress on the pullout was probably only 4-6" thick, and it was covered by one of those flimsy, thin, gross old mattress pads with big elastics that slides around on the mattress. Then it was just sheets and a brown, also ancient-seeming, pilled type of blanket. Sorry, no, nobody who is shelling out $1,000/night would ever sleep on a mattress like this, with bedding like that. If we come back, we'd need to bring our own air mattresses and sleeping bags, as even that would be better. But for the price, Claybrook should provide an updated, quality pullout couch with a decent mattress and nice bedding. ||Also - Slow drain in the bathroom sink and shower, not cool for $1k/night.||Staff was friendly and...

We rented a one bedroom condo at Clay Brook and greatly enjoyed our one week stay. The condo was clean and neat when we arrived and was keep clean and neat all week by the housekeeping staff. When we arrived the valet assisted in taking our luggage to our room, parked our car in the garage, and took our ski boots and skis to the boot and ski room. Each day we used the ski and boot valet services which allowed us to walk the short distance to the slopes unencumbered. The attendants got to know us quickly and had our equipment ready for us as we walked in the door each day. We used the complimentary valet garage parking. Every time they brought our car to us it was warmed up already. Given it was very cold we appreciated the warm car. (Garage is heated) There was coffee and tea available in the lobby as well as our condo. We had several meals at Rumbles restaurant in the condo building. Great food and service! Enjoyed after dinner drinks at the bar. This restaurant had limited hours during the week. When we checked out the valet got our car, retrieved our skis from the ski room, and loaded our luggage. (We did tip the valets and housekeeping for each service during the week. They all did a great job assisting the hotel customers!) We would not hesitate to stay at Clay...

I had a great weekend with friends staying at Clay Brook and can't recommend the experience enough. Every single staff member we interacted was genuinely and overtly friendly and helpful - including the car valet, Cody, Elaina and a wonderful guy at the front desk, the boot valet, the ski valet and anyone we bumped into in the hallway. Unloading and loading the car was a breeze and getting on and off the mountain every day was seamless. We were traveling with dogs and loved that the resort was truly dog-friendly and not simply dog-tolerant - there are walking trails almost right out the door to keep Fido as happy as their human. We had a one bedroom condo unit with a nice layout that is kept immaculate. The kitchen was well-outfitted, the gas fireplace was a treat and it even had a balcony (though with the season we didn't use it much). We made use of the hot tubs and pool and appreciated having robes & pool towels in room. The only improvements I would make would be to have the sofa bed made up on arrival & that a DVD player was listed -we were excited to watch our old DVDs but there actually isn't a DVD player. No big deal to not have it but would just take it off the list...