Mountainside Ski Service Inc. — Local services in Warren

We are new the area, and stopped at this ski shop looking to purchase ski boots. Immediately, the white haired lady at the front greeted us with a horrendous attitude. We were unaware that we had to make an appointment for a fitting. Instead of politely informing us of this, she snickered and tried to make us feel stupid for not knowing this. I’m not sure if she just had a bad day, or if the person in charge of hiring her made a bad call. Either way, the manner in which we were treated was unprofessional and rude. We will not be returning to this shop. It’s a shame because we had full intentions of purchasing ski’s and ski boots. But it’s okay— our business will be appreciated elsewhere in the valley. Hopefully somewhere where employees treat patrons with respect and understanding, instead of getting at mad them for asking a...

I visited the Mountainside team in late December for a new complete AT set-up. This was the first time I have gone down the route of a custom fitted boot and insole. For the past 20 years I have pushed through the pain of ill fitting boots and dull edges: no longer must the suffering go on! A sweet set up with Dalbello AT boots, AT bindings and a set of Elan skis. So far this season has been a new experience. Thanks to the crew at Mountainside I am loving the new found comfort and confidence of custom fitted...

I came to Mountainside Ski Service this afternoon for help because my boot wouldn't fit into my binding (this was completely unrelated to them - I purchased my skis in New Jersey). Stacey, the woman at the front, immediately offered to help and brought my ski to the back. Her team of technicians quickly diagnosed the problem and helped me reset my bindings for free. She patiently showed me what had happened so that I could fix them myself in the future. Thank you for saving my vacation, Mountainside...