Can Am Inn — Hotel in Warroad

We stayed at the Can Am Inn in Warroad, MN – January 3rd through the 6th. We had a block of rooms for a hockey tournament with a rate of $110/night. I arrived on the 3rd and when I checked in, the manager confirmed my card and charged me for the room. I explained, at that time, that the coach would be checking in later and that he would be paying for his room, even though it was reserved with my card. She said that that was no problem at all. Twenty minutes later, I got a fraud alert notification from my credit card that a possible duplicate transaction had occurred. The hotel charged my card when the coach checked in, even though they had got his card at the time. I walked down to the front desk and was told “Oops! We will reverse it, but it will take 48 hours to come off your card.” Not impressed that we JUST TALKED about it 20 minutes before and yet you still took his card, charged him for his room and then still charged my card? Seems like that was a purposeful oops.||||Another one of our parents called to cancel her room on January 1st. She had planned to go, but one of her friends passed and the funeral was scheduled for the 6th. When she called the hotel, she was told that she would still have to pay for all three nights, because “They are trying to run a business.” The website states that, “Cancellations made less than 48 hours prior to the arrival date will incur a 100% charge.” You would think that that would mean that she should have been able to cancel and not incur the charges, but it goes on to state, “If the room you are booking is labeled as non-refundable, non-cancellable or similar, all cancellations will incur a 100% charge, regardless of the date in which the cancellation is requested.” I do not remember seeing that our rooms were “non-refundable, non-cancellable or similar” so I went back through my hotel confirmations and the confirmation email states, “our cancellation policy is 48 hours so please let us know if you cannot make it before then to avoid any cancellation charges.” This parent was CLEARLY within the cancellation timeframe, so as not to incur charges, but the policy seems to only benefit the hotel and can be modified for their purposes.||||During our stay, housekeeping would make the beds, but not change sheets. The bedspreads smelled like sweat and body odor – pretty sure those are not washed between hockey weekends. The towels were changed out, but the washrags that were in the shower or on the sink were left. The room was never vacuumed. The “complimentary continental breakfast” is a cold breakfast (sugary cereal and stale bread/English muffins) – you are better off walking to the grocery store across the parking lot if you want a decent breakfast.||||We checked out on Sunday, January 6th and since I had another player staying in our room, that players parents paid for half of my room. I checked my account when I got home and I was still charged the full stay amount and there was not a pending credit. I called the hotel on the night of January 6th and the manager said that it would take 48 hours to show the transaction. I called again on January 8th and the girl working said that she could not find my reservation, even though I told her what room I was in and where the room was located in the hotel. She asked which team I was with and named the two teams that were staying at the hotel that weekend and I confirmed our team. She still could not find my stay and asked me if I was sure that I had stayed at the Can Am – umm, you just asked me what team I was with, I told you the room number, I have a charge from the Can Am, I am sure that I stayed there. I asked to have the manager call me as soon as she was in (was told 7 pm) and I never got a call. I called again the morning of January 9th and finally got the manager. I was told that she would need to call her credit card company and would call me right back. Five hours later, I received an email that a refund was initiated 9-Jan-2019 10:21:30 PST. The refund was NOT EVEN REQUESTED until I had made several calls to inquire about it and a full 72 hours later, not the 48 that the manager...

Very Disappointed in the owners! The rooms itself was so so but my warning to potential guest is about the owners themselves! We booked 4 nights, totally $399.98, but after our second night there, we discovered that weather was supposed to get really bad. Since we live 8 hours South, we were telling the hotel that were were concerned about getting home safely. They offered (we did not ask) to allow us the check out and they would refund the two night we were not going to stay. This made our decision to leave easier, so we packed up, but when we went to check out at noon, we were told that she was not sure how to do a refund on the credit card machine. We were a little leery but she told us not to worry, that they do this all the time! The following week, I checked my credit card account and determined that they had not given the refund, My husband called the owner to inquire and hesitantly was told that she would issue the credit that day. When our credit card bill came, the credit was for $80.21, which is a far cry from the $199.99 that we were told we would...

NO STARS! IVE HAVE STAYED AT HUNDREDS OF HOTELS AND MOTELS AND THIS PLACE BY FAR THE WORST EXPERIENCE WE HAVE EVER HAD. WE WERE IN TOWN FOR MY SONS HOCKEY TOURNAMENT. WE WERE TOLD WHEN WE CHECKED IN THAT THE ROOM KEY SYSTEM WAS DOWN AND WOULD BE FIXED IN THE MORNING WHICH MEANT THAT NONE OF US WOULD BE GETTING A KEY UNTIL THEN! LONG STORY SHORT THEY GAVE US THE RUN AROUND ALL WEEKEND AND WE NEVER GOT A KEY!. IF THAT WASNT BAD ENOUGH THERE BREAKFAST WAS A JOKE 2 KINDS OF CEREAL, TOAST AND BANANAS. THERE WAS 1 CONTAINER OF BUTTER AND PEANUT BUTTER THAT EVERYONE WAS SUPPOSE TO USE. HEALTH CODE VIOLATION. THE WIRELESS INTERNET WAS HORRIBLE DIDNT CONNECT HALF THE TIME,. THERE TOWELS WERE SO ROUGH THAT I USED. A CLEAN COTTON TSHIRT OF MINE TO DRY MY DAUGHTER OFF WITH. AND LASTLY YOUD THINK THE STAFF WOULD. BE ALOT MORE ACCOMMODATING LIKE GIVING US A DISCOUNTED RATE ON OUR ROOM. THAT ALSO DID NOT HAPPEN INSTEAD WE WERE CHARGED $385 DOLLARS AFTER BEING KICKED OUT WHEN WE QUESTIONED Y WE STILL DIDNT HAVE ROOM KEYS WHEN. MY HUSBAND WATCHED 2 OTHER GUESTS...