Mattress Firm White Oak — Hotel in White Oak

The salesman showed me all the options that I had until I was satisfied with what I needed to order. The salesman gave me the Black Friday discount even though this was 10 days before Black Friday. Most importantly he gave me a delivery date only 2 days after the purchase. The salesman's name is Saidu. A couple of days later I needed to resolve an issue about brackets and the manager who was on duty at the time by the name of Emily took care of the issue and within a couple of days I had a refund. I recently spoke to a manager who helped me resolve an offer for an extra $150 discount and called me back within hours of my indicating a problem. The issue was resolved with my complete satisfaction.

Most importantly I'm extremely satisfied with the bed it has met all of my expectations or exceeded them. I have difficulty with my back and the fact that it's base is adjustable I don't have the difficulty propping myself up in the bed to watch TV. You do need sheets that have big pockets I guess it's called or they may sometimes come off as you raise the head of the bed but that was expected and there's not a problem.

The bottom line is I've been very very happy with the store personnel and support addressing customer satisfaction. Given the warranty and expectation of how long the mattress will last I don't expect to be buying a new bed as this will meet my needs for many...

I bought my bed from 3 years ago my box spring broke and I had a 10 year warranty so I filed a claim and they gave me just $90 of in store credit the box springs cost around 150 and since I live near by that was fine I thought I could pick it up and avoid the delivery fee the delivery fee couldn’t be avoided and the cost is $99. If I could give no stars I would my box spring had broken woods that made my bed sink I’ve bought other mattresses from other places and the warranty covers everything. It’s just not worth it if the credit you get won’t even cover the box spring and or just barely the delivery. Please just look online first there are better things online instead of buying from this company that’s a scam. The man working in the store had no experience so then I went the next day to the same store to find the same guy who had told me that his manager was going to be there. So just consider before buying since it might seem comfortable at first but then it’s...

My 5 star experience is thanks to Sonny. He went above and beyond to give me superb customer service!! I had originally bought the zuzu mattress with another salesperson, which in the store was comfortable, but when delivered home was hard as concrete. For example, my arm went numb each night. Sonny listened my concerns and helped me identify a replacement mattress that fits my needs. He was a knowledgable salesperson and super patient (not at all pushy). He went above the call of duty when the system would not allow a return, despite the "comfort exchange policy." I highly recommend seeking out Sonny when going to this location. He is genuine and professional; it is clear stellar customer service is...