Sarku Japan Teriyaki & Sushi Express — Restaurant in White Oak

I have experienced very unruly service at this location today by the entire staff. I felt stereotyped and unwanted. The reason for this is because I ordered a sushi roll ( Volcano Roll) and I wanted NO avocado because I am allergic, the cashier whom I believe was the manager on duty (Adolfo) charged me for a avocado roll which could have been a slight mistake,. After I saw the receipt I Immediately informed the employee who was preparing the food. I saw that everyone was very busy so I told them I don't mind if they switched my roll to one that is the same price so that we don't have to go through the trouble of a refund. The girl told the manager (Adolfo) and I explained to him what happened and were the misunderstanding took place he then responded to me and said '' YOU DID NOT TELL ME NO AVOCADO" I then told him its okay if he didn't hear me but I said NO avocado instead he charged me for an Avocado roll. He continued to argue back and forth with me telling ME that, that is not what I said. I was confused as to why he was not worried about helping me and apologizing to me for the misunderstanding! He treated me so unfairly, I felt violated, discriminated against, and I also felt embarrassed because there were other people in the restaurant. Also not to mention I asked for White rice instead he gave me fried rice. which I tried to get that issue resolved as well but AGAIN he decided to continue to argue with me telling me I said otherwise. Because I love this place, but the customer service is very poor! BTW his English is very poor so I don't see how he can even argue with me about something I said! CLEARLY. by the way I couldn't even enjoy my sushi because they STILL...

I've Sarku for many years. I initially used Sarku at Prince George's Plaza before the closed. The portions were superior; when I order extra's, I got my money's worth. For the past year, At Sarku in White Oak, I order regular meals and meals with extra meats. The regular plates mostly have NO meats and the extras are what I would normally. However, the price is close to costing three times the.normal price. White Oak PLEASE STOP CHEATING YOUR CUSTOMERS ON YOUR PRICING AND BE HONEST similar to the services we received from PG. The food is prepared well. However, if I drive an extra 10+ miles to frequent your restaurant, it would be in your best interest to STOP cheating/robbing...

They do not pick up the phone, I wanted to order before arriving at the place so as not to wait so long. but they never answered me I made 10 calls. When I got to the cashier, I asked her if they took orders by phone, She told me that there was, and I told her I've called many times and you don't answer, and she told me we're busy. But when I arrived there was only one person waiting. so I didn't see the place busy at all. I hope the manager or owner can see this. Because is not the they are busy, they just don’t want to...