Silver Spring Jewelry - White Oak — Local services in White Oak

First, I have to say that Ramon and his team provided premium customer service through this intensive repair project, and the end product is beautiful!! I chipped my main stone, which required completely remaking the band/setting to fit the corrected stone. Additionally, we decided to have 2 diamond - half eternity - bands made that were customized to fit around the ring as my wedding band pairing.

Initially, I actually accidentally mixed up another silver spring jeweler with them that was listing under Google Maps for Silver Spring jewelry repair. We realized this right before we put the official job request in, but decided to stay with Silver Spring Jewelry White Oak because they: Provided us with superior customer service along the way Had the CAD software, design expertise, and experienced repair team in house. Provided a very reasonable price for the intensive project. Have been in business since 1971.

And, I'm glad we did stuck with them. They delivered in under a month, and walked us through every step, providing us counseling on how to save $ along the way. They are service, not high-pressure sales focused and the business doesn't have a judgmental, snobby atmosphere that several other jewelers I've been to have.

They also service multi-cultural community, and provide service in other languages, Spanish for sure. I'm not Latino, but really loved this about them. You definitely got a sense that this business cared about their community and serviced from the heart.

Additionally, they replaced 3 watch batteries, repaired another ring, and I also bought another new ring from them.

The only downside is that they don't pay much for your gold, but with all the other perks...this was a minimal issue for us. To us, they provided a 5 star product and service experience, and we will be...

NO STAR IF POSSIBLE!!!! My Wife, bought me a watch. It was a surprise present which I could not see. (the face is 1'' round and I cannot see the numbers!) We returned together to return it for the cash she paid 2 days prior. "There is no cash return, only store credit!"The watch has stopped working and they want repair money. The selection is very poor, made up of cheap pieces that have a large price tag attached! My Wife paid $650 for a watch we had appraised at $200 !!! We are NOT happy Customers....Stay away, unless you know when you are getting ripped off.....UPDATE: My wife and I went back at the request of the owner. He offered $300 cash for the $650 spent. Giving him $350 FOR NOTHING! These were my options?? We have had several Jewelry shops look at it, and have said we would pay more than it's value to have it fixed! These stores jack up the price on their tags, and then give a "SALE" price, special for you! You would do better at Costco or on line. TERRIBLE PLACE BEWARE OF RAMONE !!!!!!!!!!!!!! We will leave more negative reviews at other...

Hands down an amazing experience! I went to Silver Spring Jewelry to shop for an engagement ring, and couldn't be happier that I did. Immediately, Ramón was very welcoming and friendly, and cared about my vision and budget for a ring. Before looking at any stones, Ramón walked me through the ring shopping process and explained all the components from the 4C’s, to the setting, to the appraisal. I never once felt that I was being rushed or pushed to buy something I wasn’t comfortable with, but instead treated with respect and patience. Silver Spring Jewelry has a wide selection of beautiful diamonds that can work for any budget at a very fair price. What impressed me the most was the technology Silver Spring Jewelry has to make the perfect custom setting for your diamond. Ramón understood my vision and gave me multiple sketches and 3D renderings, each time fine tuning the ring until it was absolutely perfect and what I wanted. In the end, she said “Yes!” and my fiancé and I are looking forward to working with Ramón on our wedding bands....