Candlewood Suites Wichita Falls @ Maurine St. by IHG — Hotel in Wichita Falls

we booked 3 rooms for 4 people and were in Wichita Falls for a family reunion. 2-night stay Friday and Saturday nights. Chose this hotel because of its rating on trip advisor. However our experience went from bad to the worst hotel experience ever (and 2 of us travel several times a year for business purposes, with one of traveling extensively in the summer from California through New Mexico, Oklahoma, Kansas, Nebraska, Iowa and Texas on a regular basis.) ||Pulling into the parking lot you are greeted with ominous 'park at your own risk' signs. The desk clerk was super nice (Sabrina) when I asked her about this. She claimed it was Candlewood policy and those signs are posted at all their hotels as they are required by their insurance. ||We checked in. One person had booked all 3 rooms, but we were paying with 3 different credit cards, and Sabrina handled this with efficiency and a smile - no problems. We discovered that one of the 3 rooms was quite a bit larger than the other 2 and requested a switch in rooms so that our health-compromised party member had enough room and accessible plugins for his oxygen equipment. I gave up my suite & moved to the smaller handicap-accessible room, we informed Sabrina, who took care of the billing changes no problem and again, with a smile on her face. she was delightful. ||However, the AC did not work in my room and it was 97 that day, and did not cool down much during the night. I finally went to the front desk around 5 am and asked the counter clerk - now Jeremy, also very, very nice, if anyone else staying in 104 reported issues with the ac. He told me that because I had tried turning it down to 66 to get it to work, I had likely frozen it up. I went back to the room and shut it off. At 8 am I turned it back on. and it still didn't work. so I asked Sabrina (by now she was back on staff) and she informed me that the maids had reported that ac frozen up prior to our check-in but that they thought that the issue had resolved. She moved me to 101, across the hall and to the south a bit. This was an upgrade to a suite, more room, same charge, & she offered it up very graciously. The AC in 101 worked well & I got my bags moved over with the help of my sister - we put them down, she left to finish getting ready for the day. I'm checking out the little bedroom, the wheelchair accessible bathroom area, the living area, kitchenette, etc. & my cousin (rm 105) comes over for a look-see, knocks on the door and I turn around to open it, glance down and see that there is a 3 inch x 1 inch COCKROACH lying on it's back up against the wall near that door up against the kitchenette cupboard where it joins the wall. Because I am phobic, I am immediately shaking and feeling nauseous and I want out now (I have goose bumps tryingt to leave this review even). But my cousin was calmer & said she would take care of it for me. I said no I needed to be able to show front desk. I go into the bathroom cuz i thought i was gonna barf, and the sink, 12 inches from my head has a 2 inch long KISSING BUG, very much alive, in it. OMG. my heart and stomach are now doing flip flops. My cousin took pictures and care of them both and we delivered to front desk. ||Sabrina told us that they spray every 30 days but that these bugs come up from the drain pipes and the drainage ditch that runs outside of the hotel property, but adjacent to it. Apologies were made but it was pointed out that we were in Texas........ I left all the lights on in the rooms because I spent 8.5 years in San Antonio Tx as a kid on an Air Force Base, in base housing. And off to our reunion we went. ||We were gone from 10 am to 10:30 pm. Got back to hotel. entered my room with trepidation - scoped it out, seemed okay, but I left all the lights on and the tv, and slept a bit, off and on, as noted by my fitbit tracker. ||In the morning - I found a small dead cockroach under the kitchen sink in the cupboard area. Took a shower, constantly on the lookout for - and when finished, nothing in the bathroom thank goodness, BUT - a 2 inch cockroach, still alive, on it's back in the kitchenette area, this time against the south wall of the room, very near the refrigerator. I sat down and made a list, noted the 2 bugs my sister found in her room, and that this was unacceptable, that Sabrina and Jeremy were nice - however my intention was to Yelp my list and post the pics so others do not have this same experience. ||I couldn't get out of here fast enough. At the front desk, NO luggage transport carts - and a crabby, don't give a hoot clerk named Christa, who turns out is the 'front office manager' informs me upon inquiry that when she checked into her shift (I believe she said at 6 am) those carts were already gone. I asked her how I was supposed to get my luggage to the car as I have a strict weight limit due to severe back impairment, and she said she was sorry, but there wasn't anything she could do about it. Fortunately I remembered there was a laundry cart in the laundry area - and my cousin and I were able to use that, make 2 trips and get our things to the car. ||I complained to Christa at check out (before I realized she was the office manager) about the No AC the first night, and let her know about the 4 lovely bugs in my room AND the 2 cockroaches (one small, 2nd one 2+ inches) in my sisters room (102) and she immediately offered to comp me $30 for the inconvenience of a small bug in my room. She rolled her eyes as she said it. This did it for me. I showed her my list and told her it was NOT 'one little bug' but 4 of them, with 2 large and one HUGE one. That this was my list I was posting on Yelp letting people know about my experience and before I could add that I would make sure they knew that I was comp'd $30 for no AC st night and the bugs the next day/night, she got in my face and asked me in a threatening tone, if I was threatening her, because if i were there were laws against coersion to get a lower rate. "Maa'm I've already told you I'm giving you $30 off for the small inconvenience of a bug in your room' if this is threat to try to get a lower rate... which it wasn't , it was a reaction however to her trying to downplay what I went through. AND then, she tells me that if we had stayed on second floor this would not have been an issue. ||So, I suggest avoiding this hotel. I find it hard to believe that they are as their voice response message when calling states 'an award-winning IHG hotel' - I am shocked that they are IHG...

NOT SERVICE DOG FRIENDLY!!!!

I’m currently staying at the Candlewood Suites in Wichita Falls, Tx until Friday May 24th. Our first night was okay despite finding 2 live bugs in our room (I got video of them). But I disregarded that since there had been rain in the area and I know how sometimes rain can bring bugs out. The 2nd day a family with 3 young children and a puppy arrived and were put in the room next to ours. They repeatedly ran up and down the hallways screaming with their barking dog. They then allowed the dog to howl and bark in their room (I have recording of the dog howling from inside of my room). I contacted the front desk twice. The first time was told they would look into it and handle it. The second time the man said they wouldn’t do anything about it, but they could move me to a ground floor. I find this disrespectful because my family was there first and we were quiet and already settled in. It was also MY service dog being disturbed, so why should we be forced to inconvenience ourselves because the hotel staff cannot handle rude customers? This would have also been a huge inconvenience for me with my disabilities.

Right after I spoke with the male employee the family went running down the halls screaming again. This time I opened the door and confronted them and politely asked that they stop the ruckus back and forth in front of my door because it was disturbing my service dog. I have my door clearly marked with a door hanger that asks people to please not disturb my service dog, so it’s not like they didn’t know. The cleaning staff were really the only ones who were respectful towards us. They went out of their way to not disturb us.

The day after the confrontation my husband and I were coming back to the room from taking my service dog and our small pet only dog to the bathroom when the elevator opened and that family’s 3 children came rushing into the elevator with their dog, trapping us in the corner. Their dog (small but larger than our tiny dog) attacked our little dog while the children all screamed and laughed. The mother just stood there in the hallway not doing anything to control her monsters. My husband had to literally yank our smaller dog into the air by its leash just to save it from being mauled by their dog. My Service Dog was torn between her duties to me and trying to save herself. My PTSD then started to kick in and I began to panic (I have both mobility issues and PTSD hence the need for my Service Dog). My Service Dog is now acting anxious. I will be very angry if these people have traumatized and ruined my Service Dog! Service dogs are NOT cheap so it’s not like I can afford to just replace her. I regret ever choosing this place to stay and I will never stay here again, nor will I ever recommend it to anyone else. This is my experience and my opinion of the Candlewood Suites in Wichita Falls, TX.

And just an FYI, it is illegal on both a federal and state level to mess with a...

We had booked a queen-bed room for 30 nights, so we had a lot of time to evaluate things and experience the hotel.

When we arrived, we noticed the kitchen floor was sticky - like someone had spilled a soda and did not wipe it up. We also noticed a dead creature on the kitchen floor as well. Not sure if it was a cricket, grasshopper, or Cockroach. We asked for the floor to be cleaned - which it was the same day. Thank you

After 2 nights of our stay, my wife and I noticed the bed seemed small. We own a queen at home and with my 9-mo old in between us when she is having trouble sleeping, it was impossible for someone to not fall off. Not the case on our queen bed at home. I verified the size of a standard queen online 60" x 80" and asked the maintenance guy (Samuel) for a tape measure and measured the bed with him there. I WAS NOT crazy. The bed measured 58" on the nose. Not 58 and 3/4 or 57". Now I am not one to complain and if I was staying there for 2-3 nights, I would have just sucked it up, but with the prospect of staying there for a whole month, I spoke with the owner - James.

He agreed that a standard queen bed was 60x80. He kindly told me that he was sorry for my "perceived" inconvenience, but I was wrong - the bed WAS a queen. The maids use queen sheets for the bed and therefore it is a queen. (well James, if they used king sheets for this bed, does that make it a king-sized bed?) I asked him to physically come down to my room from his office and measure the bed for himself, but he refused and reiterated that the bed is a queen. He said he even called the supplier who sold him the bed. (James, it is not my fault you got ripped off buying the beds because you did not double check the bed size that you received.)

He said that I had 3 choices: Upgrade to King bed for $300 more, deal with the bed that I have been given, or LEAVE. Now I have a written agreement with the hotel for a queen bed, not a queen minus 2 inches. I told him that I did not need a new room with a king bed, I would be more than happy if he could just bring in a bed that was a full queen. He said that "all of the queen beds were, in fact, a queen-sized and he was not going to any such thing." I certainly was not going to pay more for a larger bed when I had already paid for a queen-sized bed.

Needless to say that I was very disappointed because he would not even come to measure the bed to see it with his own eyes. The room was 100 feet from the...