Red Roof Inn Cleveland - Mentor/ Willoughby — Hotel in Willoughby

I’m very dissatisfied with this particular location. I always stay at red roof brands and have never had a bad experience, but this location is ruthless. I feel I was just point blank discriminated and I do plan to pursue to sue at this point just because they caused such distress and a financial hardship on my family during a crucial time in America right now. I stayed with this location and actually enjoyed it but unfortunately I had to check out early due to a family emergency. I was told I would be refunded for the remaining nights I did not stay but instead was falsely accused of smoking in my room. I’m furious to say the at least and insulted at this point. The first thing that bothers me is I literally cleaned the whole room from top to bottom bought my own cleaning supplies just because I have two small children and one with severe allergies who is 2 years old and a newborn and wanted to be sure my room was cleaned throughly I vacuumed, swept , bleach the walls, and mopped. When checking out the housekeeping even thanked me for cleaning the room and I told her she could keep the broom and dustpan I bought brand new as well. Although, even after all this they still falsely accuse me of smoking in my room and charged me for this, I have went through every matter to get this resolved but instead no resolution. I plan to sue now and will be contacting corporate tomorrow this is a matter of principle. To falsely accuse me of something I did not do and think it’s okay to just take money from someone is wrong. I don’t care if I don’t get a dollar back I just want justice stuff this point because I really went out my way to clean my room and it was just a complete smack in the face to do this to me and my family. They also but us next to a room that was partying and smoking as well in which I now believe they did this to discriminate us. I also booked this room coming from an ER visit so the stress this location has caused me has been in abundance. I also do not smoke and have never smoked and surely will never smoke around my young children who have medical issues. I really feel from bottom of my heart the manger at this location was wrong and a evil hearted human being for what he done to me and my family and I will not stop until I get a...

This is indeed a 2 start motel. I didn't expect much from Red Roof Inn but was disappointed in a few things. The room smelled horrible. There are many no smoking signs around the building and maybe this is a new initiative or people don't care (I'm sure the latter) - our room smelled like stale smoke, like a home that's been smoke in for years and it's caked on the walls. In fact, I believe it was as out door looked yellow and dingy.

The room sufficed for the night and the beds were very comfortable and appeared clean. The fixtures are old, outdated and grimy (the mirrors, the lamps, etc.). We got what we paid for but next time I will just fork over the extra $50-$100 for a hotel, that most likely includes breakfast too. The shower looked clean but the the hidden spots, like behind the door, toilet, etc. definitely don't see any type of cleaning supplies. I didn't dare touch the floor as I walked around in my flip flops. The reviews looked pretty decent so I was expecting a bit more but was sadly disappointed or maybe I should've known better.

The staff were SUPER friendly and helpful but that's about all I can say was positive about this experience.

If you're time a tight budget or have no care for cleanliness, this is the motel for you! There was no mini fridge, as advertised, so that was disappointing too. We stayed one night and I wouldn't stay even a...

This is not a good handicap for over size wheelchairs they put me in a roll in shower room the second night after I ordered it the first night first night for one week they had to turn the king size bed size ways due to over size wheelchair.|| There was a problem with someone parking in a non parking spot and blocking the side walk some i was told to go farther down to the other ramp in the cold in my medical problems so I asked if they could have them move the van was not registered at the desk office so no one knew who it belongs so they told me to call the police i did it was a veteran the cop treated me like trash and office did to he was in a wheelchair to everyone was like thanks for your service for our country and the were like shame on me they put me down and then I changed rooms I left my ID in with room key I needed when I filed the report and forgot to put it in my wallet I left I with it with key cause they told me to leave the key in the room I went to go get it a d the cleaning lady throw it away and start yelling at me so I like clam down I was like trying t o explain i was going over to get and she was yelling at me then I yelling she speaks very little English I ask to speak to speak to a manager and I can't rent and I am do to be out Friday he will not be back until Monday I will leave and give a review too poor...