UH Perrico Health Center — Local services in Willoughby

I would give this place 5 starts because I absolutely love my doctor, and the other nurses who have treated me have all been so kind and professional to me whenever I’m there. The place is clean and orderly and they have been super accommodating when I’m there. It’s a breath of fresh air.

The reason I’m giving it 4 stars is because making an appointment for my doctor is impossible. You cannot call and speak with anybody in her office, they do not answer the phone. You must leave a voicemail and hope they call you back. I’ve been waiting months and have left 3 voicemails to schedule a follow up with bloodwork and ask my doctor to send in a prescription I need to try and help me get pregnant. I also never had my referral sent in for gastro, even after leaving a message asking for it to be done so I could make the appt like I discussed with my doctor. It’s so frustrating trying to take care of my health, finally finding a doctor you like, and never being able to schedule an appt or speak with anybody. It’s so discouraging. Do I really have to drive 40 mins to the office just to be able to speak with somebody and schedule an appt? I’d use the app but it won’t let me schedule with her, not even a quick Telehealth...

Staff is always very nice and pleasant. I have no complaints with the facility itself.

Unfortunately, UH's billing department is an absolute nightmare. I'm new to the area, and 2 out 3 times I've visited UH, I've been billed/charged incorrectly and it's impossible to get it fixed. I've been fighting with UH for months over a bill where I was billed out-of-network when UH is an in-network provider with my insurance. It would have been very simple for them to fix the issue, but they refuse to do so. (Billing a patient out-of-network when you're an in-network provider also goes against the No Surprises Act so it's illegal.)

I've also been charged a co-pay that I didn't owe because the visit was fully covered. It's impossible to get these issues sorted out, they've threatened to send me to collections over amount I was over charged, and every time I call I either can't get a hold of a supervisor or can't speak to anyone who can help me fix these very simple issues.

Absolutely miserable experience. I like doctors and the staff, but it's really not worth this...

Everyone here is always very nice.And the girls in the lab are very helpful... Recently, pam in the lab went above and beyond to help me get something taken care of and I appreciate her so much.. Just my observation, I noticed people are having a lot of trouble with the kiosk out front, and there's no one out there to help them.The girls that are sitting at the front desks are doing absolutely nothing and don't want to help. Finally when I asked one of them for help they said that they really weren't affiliated with the lab but she reluctantly came over and helped me anyhow.. I mean, come on, they were busy doing nothing other than eating and talking...( and I don't ever feel it's a good look for someone at a front desk to be sitting there eating) Well, the girls in the lab are very, very busy Pam would find time to come out and help people at the kiosk. I think this issue needs to be fixed.I don't know how or what the answer is but it's definitely a problem. Hats off 🥳 to the girls in the lab, they're all wonderful and handling the stress of...