Red Roof Inn & Suites Wilmington – New Castle — Hotel in Wilmington

DO NOT STAY HERE, unless you want to be treated like a piece of trash by the staff (there are a few nice ones, but they are just as messy behind your back, especially if they don't think you d3ont speak the same language as them).. MOST of the front desk staff treat you as if they are better than you and doing you a favor.

There is absolutely NO COMMUNICATION between workers, except a select few and they usually don't relay anything that someone has complained about.

COCKROACHES ARE HORRIBLE - especially on the HomeTowne side.

The entire building has a foul smell likely caused by all the BLACK MOLD in EVERY ROOM and HALLWAYS, the ceiling in the hallway upstairs is the worst. To "fix" the issue it gets painted over.

There are constantly people slumped over on drugs nodding out ALL over the property, many ODs happen there, and if someone passes away the beds are set outside for a day and returned to that room the NEXT DAY. Ready to be rented back out.

The air conditioners in the rooms are completely FULL of mold. And if something happens to anything in your room they do not do ANYTHING to fix the issue, instead they blame you. Many of the upstairs rooms leak into the rooms below them.

They do NOT provide extra towels or bedding. You must give them your dirty ones and once they wash them they bring them back later on, (sometimes even as last as 11 pm) - if you get ANYTHING on the towels, wash clothes, sheets or blankets they charge you $50 OR MORE.

They constantly change your reservations, to charge an extra fee and claim theres nothing they can do about it.

The ONLY AREA outside that says no pets is covered in dog poop. It's hard to avoid stepping in it.

The elevator seems like it needs to be serviced. Always making noises and movements as if it was stuck or something.

Ther3s 1 washer, and 2 dryers but they don't work and i was told they have not worked in OVER A MONTH

People are very loud ALL night, nothing is ever done about it. The list goes on, and I wasn't there very long, while I was there many people I spoke with gave me numerous complaints about this property and also the way the staff acted with them.

I would no recommend this location to ANYONE, but if it is your last option, if you have kids make sure you keep a close eye on them, take PICTURES of EVERYTHING, and before you bring anything in your room make sure to THROUGHLY check for any type of bugs or issues. From my experience and many others they try very hard NOT to give you your deposit back, and they will straight up lie to corporate to avoid any consequences on there part.

Just be careful if you decide to stay at this location, and make sure you get proof of any and...

If I could give this place 0 stars I would. When you first walk into the lobby it looks all grand. You can tell that's where they put their money. The rooms are disgusting. As soon as I opened the door I was hit with a whiff of old urine. It was very overwhelming. There are dents in the wall as of the door has been swung open repeatedly, the wall for the swing lock for the top of the door has the same dent as if it's been forced open too many times. The bathroom doors looks like someone forced their way through. There is black mold on the ceiling of the shower. They shower curtain has stains all over it. The towels have holes. The bedsheets have stains. The fridge doesn't close properly so it doesn't stay cold in the fridge. The outlets are falling apart and barely hold my phone charger. I took a baby wipe and wiped down a seat for the desk and it came out brown 🤢. The beds are small. I will never stay here again and I will make sure anyone I know never stays here either. The service desk person was very rude and unhelpful. I went up to them to help me connect to the Wifi and I kept getting "IP Configuration Error" and all she told me was "I don't know what to tell you. The wifi reached the whole building and my phone connected to it perfectly fine. Try again in 10-15 minutes" 😑 I tried with my phone, my wife's phone, my mother in laws phone, my Nintendo switch, and my wifes Nintendo switch. None of the devices connect. So, no, they advertise free wifi but they don't really have free wifi. There were people sitting on the stairs doing drugs. They say they only allow a dog that's well behaved yet there was a vicious dog fight right outside my door between 2 pitbulls. 0 stars for me. Oh and if this matters to you, the place is surrounded by a cemetery.

ADDITION: I spoke to the manager and they came to look at the room and looked "surprised" at the state of the room. He said he was gonna ng to have it serviced while we were gone. This was at 9 AM. When we came back at 11 PM we saw the room was never serviced and left exactly how we left it. So what service was given? I was given a response to this review, but all it was is "I'm sorry" and "we'll do better". Obviously not because look at all your past reviews. This was a waste of money and this was an extremely horrible experience. Will never go here again and I will be sharing this review with everyone...

Looks can be deseving. When seeing the lobby I thought 💭 This is really nice and our children are gonna enjoy themselves. Boy was I wrong! I don't even know where to begin. Made reservations online for a week soon as we arrive got our key for the room my family and I were greeted by a roach 🪳. The towels were dingy with spots. The blankets had burnt holes fridge was dirty The outlet cover was half cracked. The claw marks on the bathroom door from animals and it smells like an animal kennel with cat piss smell ,trash mildew, and Old bleach. I am from the front desk of the roaches and the burn marks I was told that they would send maintenance down haven't seen maintenance from that day till this day housekeeping does not knock on the door to see if you need anything you have to physically run them down and no one speaks English they use their phone to interpret what to say. False advertisements there's no continental breakfast my kids thought that they were going to go swimming needless to say the pool is out of order along with the ice machine. They're very rude at the front desk they don't know how to speak to people. Everyday a few times in the day my key card had to be reactivated. We were killing roaches and flies all day every day. We were better off camping outdoors 😤. They had a few events that took place and the music was so loud you could feel the vibration. People running and screaming threw the hallway starting around 1am until about 4am. During checkout we asked about our points to get free nights you earned. (The stay should be free always) We were told that we had to ask to be signed up for the Rewards before paying for the room and give them the rewards number which is impossible when they (Receptiones) are supposed to give it to the customer. Then said that I wasn't on the rewards program. Which is Bull. I then logged in my account in front of her she then said that we don't have any points when you receive them when your supposed to receive them every day your there 12 days and not 1 point 😠. This place is full of 💩 and they respond to everyone's review the same especially about the bugs and the Pest Control Company they say they use. Please I'm warning you Don't Stop Here. You will...