CARMART — Local services in Wilmington

!!!!!DO NOT BUY A CAR FROM HERE!!!!!

These people will be friendly with you when they take your money, but want nothing to do with you once they get it.

Bought a Grand Cherokee from this place and after signing the paperwork the car died on the lot before I could drive it away. The owner assured us it was nothing and even offered to give a refund by the end of the day. I should have taken the refund. The “new muffler” they put on it was done incorrectly so that needed to be repaired. Then my oil light came on three days later, after that repair was done I thought it would all work out. NOPE Then the transmission started to shift incorrectly and the engine light came on (bad PCM) So within owning the vehicle for seven days, i have only been able to drive it for 4 days and it has left almost $1000 more out of pocket. Don’t buy from this place unless you like being ripped off...

It took them two weeks to send me the title for the vehicle. When I called to inquire the first time I was told the owner would call me back. Never received a call.

Update on 3/29(purchased the car on 3/09) vehicle taken to Jeep dealership to diagnose continued vehicle shifting issue. The car has a bad ESM and bad transmission fluid. Cost of repair: 2,000 dollars.

Update on 4/3 vehicle now has a bad starter and bad starter wiring harness. $580 repair bill. Had to be towed back to the dealership a second time.

Update 5/6: vehicle is not safe to drive. I reached out to the owner to ask for a refund on this vehicle, was informed that in less than 60 days the price of the vehicle has dropped $2500. He started recommending places I could wholesale it to. Absolute nightmare scenario with these people.

So in conclusion, an additional $4000+ spent on this vehicle in repairs that I purchased less than 60 days ago. I still don’t have a running car and now have to sell it and find something else.

The Proguard warranty that he offers is useless. It does not cover absolutely anything. He will con you in to paying half on this warranty while he pays the other half. Do not let him give you a false sense of security with this warranty.

In reply to the response below that was given:

Regardless if the vehicle is 12 years old. If you are selling something on your lot it should not break down two days after being purchased. After taking a closer look at the "work" that you did to it to get it running I wouldn't trust your business with a lawnmower repair. Untrustworthy, terrible business, you should be ashamed of...

I bought a car in April. I test drove it around 13, and thru Gracelawn cemetery bc I thought it would easier to diagnose any problems without having people drive around me. Seemed like a great car other then it needing 4 tires since they were all dry rotted and the valves were corroded. I told them to take 600 off and we had a deal. In which he said yes if I let him put the tires on. Said no bc if you didnt have decent tires on to begin with, why now? Plus I wasnt asking for 600 off to then pay them to put used tires on when I could get brand new ones for less then he wanted. Anyhow, drove my car home which is only 15 mins away and was happy. The next day I went to go to Walmart in Middletown and take my toddler to her activity class and after driving for 20 to 25 mins the car starts not shifting correctly. The owner had specifically told me that he personally test drove the car to Middletown and back when I was signing the paperwork. I was able to allow the car to cool down as I went shopping and it was acting fine as long as I was going 50mph or more. I continued to drive it to and from work bc its only 7 miles 1 way. The minite I drove more then 20 minites or more it would start shifting weird between 30 and 50 mph. I was able tp wait it out 3 months bc I only drove a short distance 3 days a week. My check engine light came on 1 morning while driving to Hockessin for my 2 yr olds check up. Come to find out I need a new transmission and my car doesnt shift properly in 2nd, 3rd, or 4th gear which explains why it only did it when i drove less then about 55mph. I would definitely make sure whatever vehicle you are thinking of buying that you take it to a shop and pay the 200 or less to have it diagnosed properly. Im a single parent who wanted to buy a safe and reliable car for my daughter to be in and they absolutely knew something was wrong. Theres no way they didnt. DO NOT TRUST...

Everyone please read let me begin I was looking for a vehicle and I'm in the automotive field I sell cars and I also am a licensed mechanic from Pennsylvania so when I ran into this place online I called and the guy that picked up the phone he was very nice and polite and then a woman there I believe she may be the manager she did a follow-up call to check with me and asked me what I was looking for you know told me that you know credit is not an issue they can get anybody approved and you know sometimes people say that and they waste your time but these people here did not they did a very fine job on getting the approval plus they had the Carfax to show the work that was done to the car which was all accurate and The woman there again I believe she's the manager but she kept following up with me everyday and I came down to take a look at the car everything was good on it clean a well-kept and I'm just telling everyone if you really want to get a vehicle I would deal with these people at this location I give them five stars matter of fact give them 10 Stars it is a small establishment but I'm telling you you won't be disappointed I came all the way from Pennsylvania to come down here to get a vehicle and I'm well pleased now remember I passed a lot of dealers on the way down there but this place is worth it I highly recommend 10...