Appliance & Mattress Outlet LLC — Local services in Pennsville Township

I purchased a black tall chest and matching night stand from a lady in Hagerstown Md. made by Vaughn Bassett for $175, both of which were in great condition except 2 of the drawer slides were broken. I ordered the plastic pieces and replaced them and then the drawers were like new. I thought I would be able purchase a long dresser to match but found out they were discontinued 8 years ago. I thought maybe I could get another black dresser and swap the hardware to match the two pieces I already had however I couldn't even purchase the hardware after much internet research and effort. I kept searching for black dressers and one night a Craigslist ad had a picture of the exact long dresser I had been searching for. It was at this establishment in New Castle, De. I called them and got a women named Ethel. I asked her the condition of the dresser since the pics were out of focus. She told me the top had some marks that might be able to be cleaned off but after more examination felt they might not come off. I asked her the condition of the drawer slides knowing they are a problem area. She said they were fine, no problem. They were asking $200 and I offered her $150 based on the condition she provided over the phone. It was a 3 hour drive from my house however I felt I might never see another dresser that was the perfect match for the ones I previously purchased. After much persuasion she agreed to the $150 and took my credit card info. I made the long trip 2 days later and when I got there and saw the dresser it looked like it had went through WWII. The top had 20 or so circle marks which she had told me about, however the top was cracked the entire length of the dresser where the manufacturer had spliced the top. I checked the drawers and 7 of the drawers had broken slides and several had missing pieces to the slide. I showed Ethel the problems and she told me the drawers were just off the slides. I explained to her they were off the slides because they were broken and I removed a drawer to show her. There happened to be lots of envelopes and papers behind the drawer and she quickly grabbed the papers probably thinking there could be money in the envelopes. Then she walked away without addressing the condition of the drawers muttering to me that I need to sign the pickup receipt. When you pulled the drawers out they basically fell about 45 degrees. I then followed her over to the office area and asked that she take another $25 off the price. She said she couldn't because it was already charged to my card. I told her that she didn't tell me about the crack in the top that a blind person could see and also that she told me the drawers were all good. She said she didnt see the crack and that I never asked her about the drawers. She also said she could have sold it for full price the day after I bought it and then asked me in a very rude tone " Do you want it or not?" She knew she had me since I traveled all that distance and needed it to complete my set for my daughter. I said yes, signed the paper and walked out. The workers brought out the dresser on its end on a bag wagon with 75% of the drawers falling out. Fortunately for me I can fix the drawers myself and repair and refinish the top. This company is not about the customers, and Ethel can call you sweetie and honey on the phone till the cows come home but she is a dishonest and very rude person who shouldn't be in charge of anything more than...

I have to admit, I do not post a lot of reviews. However from my first impression through delivery and use of the appliances, our experience with DE used furniture outlet has been very good. They delivered when they said they would and installed the appliances as I had requested. We are doing a whole house renovation and purchased a much needed washer & dryer. I had surfed Craig's a lot. DE Used prices were comparable, plus the small warranty they offer if you get delivery was attractive. For us, a dryer that vented from the bottom was optimal...... strange I know. DE Used had a one year old Maytag Maxmia washer and a slightly older Kenmore dryer that vented from the bottom. I thought .... things are going well. I purchased the delivery option because it included a 30 day warranty on the appliances. We have done 5 loads of wash, the spin cycle is so good on the Maytag they come out almost dry! We have done 2 dryer loads. All has gone well. I choose the "fast dry" setting for one load - everything came out dry! That never happened with the Samsung's I purchased new from Sears ..... after 40 minutes the clothes still weren't dry! So, I have read the other reviews. I have to say I recommend DE Used as a source for appliances. They had a nice amount of inventory in New Castle & I also noticed they had some new appliances as well. Thank you DE Used for a great...

My mom bought a washer and dryer set from there, an older set, apartment size. It only lasted a few months. The dryer had a serious knock to it and the washer just stopped working. She bought the set for $450. Luckily I had a set here that I only had paid $120 and that set still works, bought it off of a private owner. Had to give her that cause she was out of a set. Now if that didn't piss me off. The delivery driver did. Younger adult male, while moving the washer and dryer set into my mom's home, he asked them where they would like it. My dad told him in the kitchen since that's where the hook ups are. He brought it into the living room, and set both appliances down right there. Told my dad who has heart problems mind you. He wasn't going any further. Told them to move it there himself. So my dad not wanting to argue, agreed. So then my Dad asked him before the guy took off out the door, if he could please remove the hose from it, since I had bought them a new set of hoses. Since when we had looked at them in the store they needed to be replaced. Instead of the guy just unscrewing it off the back of the washer, he took his knife out and just cut it off. Talk about freakin rife. Although in my case buying an A.C. from them wasn't all that bad. That A.C lasted a good two years. Before I gave it to my mom. However in how my mom was done so wrong. They rate a...