La Quinta Inn & Suites by Wyndham Dallas - Wylie — Hotel in Wylie

My rating does not reflect the hotel, only one front desk employee: Dayanna T., the Assistant Manager.

I’ll start with the positives, because there are plenty.

Location & Amenities The location is fantastic—convenient, easy to get to, and close to everything you’d need. The cleaning staff deserves the highest praise: thank you for keeping the place spotless every day. Truly, your work does not go unnoticed. The breakfast? Wonderful. A proper spread that makes mornings easy. The pool? Very convenient, especially for families looking to relax after a long day. And the parking—absolutely unmatched. Whether you’re pulling up in a family car or rolling in with an 18-wheeler, there’s space for everyone. And most importantly, almost all of the front desk staff are professional, kind, and incredibly accommodating. They’ve made my long stay here comfortable and welcoming. They represent hospitality the way it should be.

And Then… There’s Dayanna. Ah yes, Dayanna—the hotel’s very own plot twist. If La Quinta were a five-star gourmet meal, Dayanna would be the fly in the soup. Dayanna, the assistant manager (yes, let that title sink in) I’ve been at this hotel for over a month, and the entire front desk team has been nothing but professional and accommodating… except for her.

It’s almost impressive how consistently she can turn even the simplest request into a full-blown attitude performance piece. Dayanna makes you feel like you’ve trespassed on her personal palace, and she’s the queen guarding the front desk with the charm of a DMV clerk on their worst Monday. Dayanna seems to operate on her own manual—one written in disrespect, rudeness, and unprofessionalism.

It started when I asked her to reactivate my hotel key card. A simple task—30 seconds at most—but instead of just helping, she gave me attitude, excuses, and the sense that I was somehow inconveniencing her by asking. On another occasion, when I tried to buy a bottle of water from the snack shelf, she flatly told me the hotel “doesn’t accept card or digital payments” and that it was cash only. Odd, since every other staff member has always taken my card without issue. It made me wonder whether she was running her own little side hustle at the front desk.

But what really stood out wasn’t just her rudeness or unprofessionalism—it was the way she stereotyped me the second I walked up. I didn’t even get a word out before the judgment was written all over her face. Her tone, her posture, the dismissive looks—it was obvious she’d already decided what “type” of guest I was. Instead of treating me like someone who had been paying to stay there for over a month, she treated me like a nuisance who didn’t belong.

Dayanna, before you copy and paste this review into ChatGPT to generate your response (yes, I’ve read your other replies), here’s a thought: just do better. Not every Black customer...

Pros: early check in was available, pets allowed, pretty clean rooms, multiple outlets, cable channels, great internet reception, cute aesthetics, budget friendly but doesn’t feel cheap Cons: at this time, you cannot use ANY amenities, no food or room service, minor cosmetics that they should address, staff made me a little uncomfortable the day were due to check out.

Overall, I had a comfortable stay at LaQuinta. We would stay again but not necessarily as a first choice but still a strong top level option for a budget friendly stay. I was disappointed with the fact that there were no available amenities but that they are still advertising these amenities to get rooms booked. I would have appreciated knowing that I could not even use the conference room because we are both working and need to pop into conference calls which leaves one of us sitting in the hall or car. The room that we stayed in had some cosmetic issues and some moldy looking stuff in the shower. See the video and photos for details. As I was walking through the lobby this morning, the front desk attendant who was not always wearing a mask began to follow me and when I told her that I was looking around the hotel and that I was a guest was reviewing the hotel, she then followed me to the elevator and watched me get on. A part of me was a little irritated and wonder if they follow all of their guests around and another felt that maybe they take their security seriously. She even asked me for my room number but I looked at her a little weird and she backed off. I have never had that happen to me at any hotel that I’m staying in as I’m sure that its normal to have guests visit the lobby during their stay and I had just previously come down and walked my dog. I didn’t really like that but overall, if you’re just looking for somewhere to sleep with good wifi and you don’t care about using the gym or other facilities within the hotel, stay here. It will be quiet, clean and comfortable. If you want a fully functional hotel, check out some other options until after the pandemic at least or ask before booking. The service when we checked on yesterday (2/17) was warm, friendly and welcoming. Food is not super far but nothing that you could walk or even bike to. There is a Holiday Inn next door and it is close by a small medical park. I would rate this hotel 3/5 overall. I withheld a star for the combo of the lack of amenities, as well as the issue with the shower.and a star for of how the lady downstairs behaved. While she was professional, she made me feel a way about how she questioned me and it wasn’t like I had been loitering for even a somewhat extended period of time. I didn’t...

When I come into town, I always stay at this hotel because of the rooms and friendly staff. However, this weekend my opinion of this particular hotel. I have never experienced such poor customer service. First of all, I stood there waiting for assistance to check in for almost 10 minutes. There were two ladies at the front desk but neither of them even said hello or acknowledge me. However, a current customer was able to skip me and bypass the line and received immediate assistance and even still I received no assistance. I finally had enough and approached the desk closer and let them know I wanted to check in. There was no “hello ma’am how can I help you” just okay let me see your card and ID. I provided those to her and the other lady approached me to let me know the extra towels I requested was going to have to be requested with house cleaning. She proceeded to ask what else did I need (meanwhile she could’ve just looked at my reservation before asking) and I let her know extra pillows. She pretty much shoved them into my hands and I nicely placed them in the chair because I had enough of her attitude. I proceeded to let the young lady know I wanted to reduce my reservation to just one night because I was over the foolishness. She let the other lady know who I later found out was the assistant manager Diana (such a great representation of your company). Diana rudely told me because I’m just telling them at the last minute of the change, it would take a couple of days for me to receive a refund and I kindly responded “well I didn’t know that the customer service was going to be so poor “. She showed no remorse for her tone or attitude and should not be allowed to speak with customers in such a negative manner. She needs to be provided some professionalism re-education because she is apart of the hospitality field but doesn’t know how to show hospitality. I was told the general manager would be informed on Sunday and would give me a call in regards to this matter. However, that did not occur. I guess this is ho they treat their customers. Needless to say, I will never...