Jamba-Wylie — Restaurant in Wylie

When we walked in to order around 4pm there was no one else in the restaurant. We placed an order for a couple smoothies, several pretzel items and a Belgian waffle bowl. We sat down to wait and we received our pretzel items first, then two smoothies. Our party started to eat while waiting for the last item. After watching several other customers come and go we still hadn't received the Belgian waffle bowl. My husband went in to check on the order. And after several minutes I went in myself. (We had waited about 20-30 minutes at this point.) I asked the young woman at the cash register if the order was almost ready and if this is how long it typically takes for a Belgian waffle bowl. She responded yes to both questions. After another few minutes, the item was finally ready. Our entire party was done eating when my sister in law's boyfriend received his food. This whole experience was a very disappointing. While I have had several good experiences at this location in the past, the unprofessionalism experienced during this last visit was unacceptable. Would not recommend this location with the current staff that they...

Food was good, that is about all I have nice to say about my first and last experience. There was a very limited selection of pretzels. If you wanted something not in the case they were going to have to make it fresh. Normally, I would like that but not here. There was no expediency to making anything. Two people working on a Saturday and we had to have waited over 30 minutes for our smoothies. There needs to be a better system for smoothies. Our drinks were almost taken by another group claiming to have ordered the exact same thing. The staff didn't acknowledge customers coming in to order. They were too busy making pretzels or working the drive thru. At one point the lady told Caleb to stop taking drive thru orders until the front was caught up. Caleb at one point asked where they were with orders because he lost track. Tables were dirty and the trash was overflowing. Orders were taking so long someone asked for a refund because...

On National Smoothie Day they sold smoothies for a dollar from 4:00pm to 6:00pm. When we went there was a long line and line was not moving. They were taking orders very slowly. Customers were told that their system is not working and that they can only proceed one item at the time. If one customer needs to order 5 smoothies they placed 5 different orders. Interesting part is at 6 o’clock when special is ended suddenly their system started working and they started taking orders as usual. This has been done in order to sell few smoothies possible during that two hours. It is a very cheap move. You will lose more customers this way....