Game Nerdz - Wylie — Local services in Wylie

Edit: Owner messaged and resolved my issue within minutes of this review. Thank you for your help resolving this issue and caring for your customer. I will be back to buy more products.

I've made several purchases at game nerdz and tonight they really let me down. I bought a crown zenith pikachu vmax box for $80 and they immediately bagged and gave it to me. I pulled it out when I got home and the back of the box is all beat up. I called (within an hour of the purchase) and asked if I brought it back in tomorrow if they could just swap it out with a better condition one and they said no. They care more about the policy than keeping a customer especially when it's their fault the box was damaged in the first place. You guys lost my business....

I have been to a lot of nerdy shops in my time and this one is made solely by the people. I have been here multiple times for multiple things and have had incredible customer service EVERY SINGLE TIME from Adrian. He has taken the time to talk to me and help me with every single question I have had on anything I've come in for. Super knowledgeable and super kind. I will make this my place for all things Warhammer, Lorcana and all else.

The employees...

The staff are very helpful and attentive. It was my first visit in the shop and I immediately noticed how clean the store was and the variety of games and supplies that were available.

The pricing here is also very reasonable and below major retailer prices like Target or GameStop (even with pro).

It didn't hurt that I pulled such a great card either!

Thank you and I...