Family Transit Hotel — Hotel in Hà Nội

I recently stayed at this hotel for five days, around three weeks ago. Overall, it was a pleasant experience, but I would like to clarify that some of the reviews, both positive and negative, may be shared with a neighboring hotel that has a similar name: 'Family Transit Hotel 2'.

I booked my stay with the owner, Hanh, through WhatsApp chat prior to our arrival. However, when we arrived at about 3:00 am, we found that the hotel was closed. The owner later told me that he had not made a booking because I had not confirmed anything regarding a room, which I strongly disagree with. The issue here is that the staff relies heavily on translation apps, which can lead to misunderstandings. Therefore, I would advise against booking online via WhatsApp chat.

As a result, we were not taken to the hotel and were left exhausted and sleep deprived. Fortunately, the nearby Family Transit Hotel 2 took us in, and we are grateful for their help. The owner of the hotel we had booked messaged me a couple of hours later to say that he might have some rooms available at 7 am. However, he then bombarded us with messages, asking us to move to his hotel for a better deal and larger rooms. He even agreed to offer us a family room for 500K dong per day, including breakfast, which convinced us to leave Family Transit Hotel 2 and check in at his hotel.

The view from our room was fantastic,overlooking a field and the airport, with local children playing football outside in the evenings. The room was spacious and comfortable, and we enjoyed the nice breakfasts, which offered a few different dishes each day. However, the breakfast was not a buffet, so we had to inform the owner of our preferences.

While the hotel offers limited food options, the prices are reasonable, although you can find cheaper food in the Old Quarter of Hanoi. We did have some concerns about the packaged water provided, as it did not seem safe, and my siblings fell sick during our stay. I cannot confirm if this was due to the hotel's food or water, but I would advise caution.

The hotel is run by a family, and everyone was friendly. However, there were a few issues that detracted from our stay. The construction noise in the morning was very loud and could be heard from our room, which was not ideal for those who are not early risers. Additionally, the air conditioning in room 111 was not effective, despite us paying for it. We had to use table fans to keep cool, and despite informing the owner, the issue was not resolved.

On a positive note, the hotel offers tours to places like Ha Long Bay and provides taxi services. There is also outside seating with a beautiful view of the lush green fields. Overall, while our stay was pleasant, there were some drawbacks that should be...

This is a WhatsApp message from the owner to me :

Hello First of all I also received your review, but this I will work with Agoda and I also want to say to let the whole world know who you are and what kind of country and family you are educated in, I don't understand, I don't want to offend anyone, but you know your booking for another day and you want to check in the next day actually the day before you didn't contact us and we had to keep that room for you all night, but you didn't come to check in this is not our fault this is true. is absurd and i know that you are a poor backpacker who can come up with such brainless thoughts like that once you got the date wrong if you contacted us in advance we still have a room for you but you took advantage of the date and only contacted us the next day this is obvious for all this society cannot have a room for you if you need charity you will need gratitude so you beg me i will arrange a room for you as for the car you can book our car or not this is your choice i have to say that you are the scum of society and should share learn from the backpackers of your country see you have the right to comment on us not shamelessly

We have done nothing wrong to you, We kept your room for you all night the day before, you didn't come to check in, that's your fault, and think carefully, I don't know if you or your girlfriend have such thoughts, please stop being a human being, don't think that just because you have a few coins to spend in our country, you can do whatever you want, let us still respect your country and people, don't let your image dirty...

Good hotel, stayed because I arrived late in the evening. I walked there in about 15-20 minutes (not the most pleasant walk in the dark, but I wanted to walk and had problems with the taxi app). They checked me in in a minute, the room was clean, the bed linen and towel were snow-white, the mattress was quite hard. The room had 2 bottles of water and a hygiene kit (toothbrush, toothpaste, soap, shampoo, shower gel). The hot water pressure is good, the water flows next to the toilet (like almost everywhere in Asia). Overall, it was quiet. For breakfast I took coffee and scrambled eggs, they also gave me a bottle of water (50k dong). Taxi Maxim to the airport is 20k dong (I went there to catch the express bus n86 to the city center, 45k dong), because the closest bus to the hotel makes a lot of stops along the way). From the hotel they offer a taxi to the city for 250k dong (in taxi Maxim the price is 243k, I don’t know about Grub, so the price is normal).Cons:- Only general lighting, not enough bedside lightin;If you go on foot: almost immediately to the right of the airport there is a sidewalk. Walk along it, then you need to cross a wooden bridge. Several times you will have to go to the side of the road. Then you need to go through a payment terminal for cars. Go straight until you see a sidewalk. At the beginning of the perpendicular street, where you need to turn to go to the hotel, there is a pedestrian crossing...