OYO 653 Huong Thao Hotel — Hotel in Hà Nội

DO NOT BOOK THIS HOTEL! PERIOD! YOU COULD GET SCAMMED LIKE I DID!

I arrived at the property in the evening after my flight and I was let into the room, when I was on my way out to buy some water I was told by the front desk that I needed to pay 300,000VND which was more than the price of the original booking. I tried to explain that the booking had already been paid for, including showing the front desk my booking in the agoda app and my credit card statement showing my card had already been charged.

The front desk told me that they don't know anything about it and that they only accept cash and that I should contact agoda to get the money back. I gave them the key back and said I would find somewhere else to stay as I'm not paying again. He then told me that as I had been in the room already (less than an hour) I needed to pay them 150,000vnd and they would not let leave without paying I managed to talk them down to 100,000vnd (still nearly half of the original amount of the booking again) and paid it not wanting to cause a scene in a foreign country.

I have also been refused a refund from agoda as the hotel has told them I failed to arrive.

DO NOT BOOK THIS HOTEL! PERIOD! YOU COULD GET...

Chất lượng quá tệ so với mức giá 350k/ngày. Người phục vụ cư xử quá tệ. Phòng cũ, bẩn từ giường ngủ, cả phòng vệ sinh cũng bẩn. Bồn cầu tắc là 1 nỗi ám ảnh. Khăn rất bẩn. Phòng không khóa đc, dù dc đưa cả chìa khóa phòng (thay thế thẻ từ). Ở 3 ngày đổi phòng 3 lần vì sự cố từ phía...

Địa điểm cũng thuận tiện để đi lại đây đó, dễ tìm hàng quán ăn uống, mức giá chấp nhận được, dịch vụ phòng khá tốt. Căn phòng gọn, diện tích ở mức vừa, ok chứ không quá rộng, ưng ở chỗ khung kính cửa sổ lớn nên rất sáng sủa, và ngắm được cảnh...